1. I was not able to be present at the time of the engineers visit so I requested that he call me so i could discuss what he observed. He never did. I contacted the office and was told they would pass the message on. I think for £400 a phone call was not asking too much. 2. The request was to establish whether the crack in the concrete ceiling was material/structural and needed some sort of detailed repair or was superfical and filling was sufficient. This question was not addressed in the report, rather the report speculated on whether there was a leak in the bathroom in the property upstairs, this was not the brief. All in all I consider it £400 wasted and a very unprofessional service was delivered.

I emailed this company to book a full survey on a property we are buying, had a reply asking that I call office to book. The woman who answered call was most unhelpful She gave a date (which was about a month ahead) so I asked that she provisionally book and I will call back to confirm to which she replied they only take solid definite bookings so I said I will go elsewhere (no apology from her or attempt to suggest I’d misunderstood) I then emailed the surveyor again to let him know the person I dealt with didn’t seem bothered or interested in my enquiry - they didn’t even have the courtesy to reply

I recently bought a large commercial property and needed a experienced and honest surveyor to do the survey. I approached Mathew Baker who works Allcott Associates - and asked him to do the survey. He did a outstanding job. From start to finish, I couldn't be more happier. His report was so closely detailed, that I have never come across a report like this before. It was close to 100 pages, detailing every single aspect of the property. I cannot comment on the company overall but Mathew's report was simply outstanding. If your looking for a experienced professional..then do contact Mathew Baker. I cannot say enough about Mathew's report.

Excellent service. Thank you

We found the whole experience very satisfactory. Everything was explained very clearly and we thought the service was very professional and thorough.

Waited in for over 2 hrs, and when I contacted the office, the so called "receptionist" said simply "he's not turning up today" No excuse or reason just not turning up. Complete waste of time so please don't bother with them, you will be very disappointed.

I would like to warn anyone thinking of having a full building survey to read all the small print regarding what is and is not included.I paid a lot of money for the full building survey expecting them to inspect the roof, being an integral part of any building. When damp was reported on a bedroom ceiling I hoped the surveyor would be able to check the roof and tell me where water was entering, I was shocked when no mention of this was included in the report. I contacted Allcotts and was told that the surveyors inspected the roof using binoculars as they cant carry ladders over three metres on their cars. I was then told they would gladly inspect the roof if I hired a ladder!! This has left me dissapointed and rather cross, if I had known I would have opted for the homebuyer survey and saved myself a lot of money

We used Allcott Associates as we are purchasing a property which needs a lot of work. Not only did they complete our report very quickly, they also happily sent us one via email and a fully bound copy in the post. We found the structural report to be very detailed and easy to follow for novices due to the pictures used. My parents, who have various surveys completed in their lives even commented on how thorough the report was. We particularly liked the estimated costs at the end, which gave us a really good idea of how much the property would cost to make it habitable. We also found their pricing to be very competitive. I would definitely recommend them to a friend.

We found Allcott Associates provided a fast, thorough and professional service when we were buying new property for our business. As we were looking to upscale our office, it was a big investment for us. He gave us some really good advice based on the survey and market conditions. We really felt he was on our side. We even secured a better sale price based on proper knowledge of the space we chose. I wholeheartedly and unreservedly recommend Allcott Associates to business needing to buy or upscale property.

Being a first time Allcott associates guided me to purchase the right property. The staff were extremely professional from beginning to end and I would highly recommend them as a company.

Delighted with the comprehensive service Allcott Asscociates provided when I needed a, short notice, survey completed. From initial contact right through to the final report the service was speedy and efficient. Not to mention the cost which was very, very competitive. I've already recommended them to two associates and I am aware that one of them has already used Allcott Associates.

Allcott Associates carried out a full survey on a listed property I recently purchased. Not only did their surveyor talk me through everything that would be involved with surveying an older house, they were also happy to take the time to discuss their report with me. The survey found a few issues with the house and that allowed me to adjust my offer so that I could afford to fix the problems once I'd moved in. I'd definitely use this company again.

I contacted Allcott and requested a report to do with my requirements for a leaking conservatory. The expert that was sent to my house was briefed by them and myself. The report was carried out. We have since found out when we tried to used it at court against the other side it is totally useless. The judge stated that the report used words as appear and for this reason it was not evidence of facts and it brought into play the writer of the reports competency. I contacted this company asking for a refund and they were unwilling to give me one blaming us for not requesting the correct report. The company say "taking legal action" and "going to court" are two different things and therefore a different report is required. We can't see the difference as we were already taking proceedings and were at court. We are not the experts or the professionals in this field and all our advice was taken from this company. Further to this it was of no evidential value regardless of it being the incorrect report due to the wording of appears / appear as stated and they then amended it by removing the word appears / appear however the damage was done as the judge had ruled we had to have another expert to do a report. We are extremely perplexed and disappointed at the way this company has taken our money and conducted itself in an extremely unprofessional manner . Please ensure you check which report you need and make it clear what you will be using the report for to avoid this happening to you.

I recently enlisted Allcott Associates to carry out a survey on a residential property I was considering purchasing. Not only were they swift and professional they also went out of their way to fit in with my schedule and that of the agent I was dealing with. They produced a very comprehensive report and, as I am relatively inexperienced in the property industry, took time to talk me through the results of the survey that they carried out. Great value and great service mean I would most definitely recommend Allcott Associates.

My husband and I were very impressed by the quality of the report, particularly the detailed photographs which were hugely valuable in clarifying the messages in the text. With limited access to the property that we're buying, these visual aides-memoires will be particularly helpful for us during the final negotiations in this transaction.

I have been really pleased with my report, the survey was carried out quickly and efficiently and the content of the written report was very informative. As a result of this I have saved on purchase price to cover the repairs identified within the report.