Written on: 13/06/2012 by tiggy2020
Harry Ramsden, Bournemouth
My Harry's Club number is 6633.
I regularly visit the above Harry's restaurant with my mum and have found the service & the quality there outstanding.
However on visiting today, we were both somewhat disappointed and shocked at what is happening there, Harry's has the best reputation for outstanding fish & chips & the traditionalism is liked by all, after all that is what made them famous. So to visit today & see the awful changes that have been made there was a shock, firstly the so called background music was so loud you could not hear yourself think, let alone have a conversation, if i wanted to experience that i would visit a nighclub, secondly the waitress that served us needs to return to charm school, she was abrupt, hovered over the table & no sooner had i finished the last mouthful of my drink the glass was whisked away & i was certainly not offered another one, she kept removing plates & dishes before we had even finished, and before we could even sort the money out for the bill she was hovering and trying to take it away before we were ready.
thirdly the quality of the food & drink, and menu was certainly not as good as before, the coffee was undrinkable and when mentioned to the waitress she just shrugged.
The tables used to be laid with napkins and nice clean cutlery, a china vinegar bottle, now we have a tin bucket, with the cutlery in & serviettes, plastic sarsons vinegar bottle making it look like a cheap roadside cafe. then when the food arrived instead of being nicely served on the plate as before, the chips arrived served in a tin cup.
The majority of people in bournemouth are elderly and they make up the main core of the trade in your bournemouth branch, i am not elderly i do add, but to alienate your main core of business is not a wise business move.
I would like to add on exiting your premises my mother & i were discussing the situation, and another couple leaving overheard us, & totally agreed with everything that i have mentioned above, & unfortunately two other couples who were arriving overheard us & asked us what the changes were like we explained what we had experienced & both couples turned & walked away, so sorry but word of mouth is the strongest form of advertising, and will result in loss of business, we used to strongly recommend harry's to family, friends & total strangers if stopped in bournemouth & asked where the best place to eat was, now all we can do is strongly recommend against it.
I look forward to hearing from you regarding the above comments, but we shall not be visiting again. I know that you need to move with the times, but to try & mend something that is not broken is the downfall of many businesses.
I SENT THIS AS AN EMAIL TO HARRY RAMSDENS ON THE 30TH MAY 2012, & TODATE THEY HAVE NOT EVEN HAD THE DECENCY TO REPLY