Written on: 12/08/2012
An appalling meal at every level. In fact one of the worst ever.
Burgers - cold. Chips - cold. Drinks - good. Service - Surprisingly poor. Toilets - Dirty.
We did complain to our waiter about the food. He didn't communicate our complaint to the manager who seemed surprised when we accosted her and she stated that she'd told the staff to tell her when people complained. On the subject of the toilets, she responded by stating that she'd told someone an hour and a half ago to look at them.
To be fair she did start to make an offer of some sort about our next visit but we stopped her as we obviously won't be returning.
We've been to GBK in Wimbledon and it was excellent so my best advice is avoid the Richmond one like the plague. It's truly dreadful.