Halifax are deceitful & dreadful to deal with

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Halifax Mini Cash ISA
★★☆☆☆
1.9
27.0% of users recommend this
  • Customer Service

  • Value For Money

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RSim's review of Halifax Mini Cash ISA

“Halifax are deceitful and dreadful to deal with ”

★☆☆☆☆

written by RSim on 28/03/2013

I will never do any business with the Halifax again after my poor experience dealing with my ISA. Their variable rate dropped 0.5% one month into its term whilst competitors remained constant. It seems they offered a high rate to tempt customers in with no intention of keeping that rate. Poor advice given, poor service full stop. Telephone waiting times in excess of 20 minutes. I had to do lots of legwork chasing them up repeatedly. Their system needs streamlining. Transferred funds to Santander what a refreshing experience, efficient, helpful, easy from customers standpoint.

  • Customer Service

  • Value For Money

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