written by RSim on 28/03/2013
I will never do any business with the Halifax again after my poor experience dealing with my ISA. Their variable rate dropped 0.5% one month into its term whilst competitors remained constant. It seems they offered a high rate to tempt customers in with no intention of keeping that rate. Poor advice given, poor service full stop. Telephone waiting times in excess of 20 minutes. I had to do lots of legwork chasing them up repeatedly. Their system needs streamlining. Transferred funds to Santander what a refreshing experience, efficient, helpful, easy from customers standpoint.