Rug Bugs Reviews - www.rugbugs.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“stay well clear of this company”

Written on: 19/08/2014 by eddie2283 (1 review written)

I placed an order for a rug from this company and received an email straight away confirming my order, however after a couple of days the status on my order still said "awaiting fulfilment" even though the payment had been taken. I phoned them 3 times and got no answer and was unable to leave a message, I also sent them 3 emails and had no response to any of them. I luckily paid through paypal and was able to open a dispute and got my money back, if it hadn't of been for them I would of been… Read Full Review

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Adiy's Response to eddie2283's Review

Written on: 07/11/2014

Omg I've had the same experience. How do I get my money back. I purchased in July, should I contact paypal

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★☆☆☆☆

“Do not give this company any money!”

Written on: 09/08/2014 by knO'Connor461 (1 review written)

I ordered a rug in June and 3 weeks later was still waiting to receive it. No one answered the phone calls and emails bounced back. This company is a joke and will happily take your money and then you will never see the goods you ordered. I do not know how they are still able to operate and be associated to the likes of pay pal. Luckily I was able to raise a dispute with pay pal to get my money back. This company is a disgrace and I would stay away from it at all costs… Read Full Review

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★☆☆☆☆

“Invisible rug sellers”

Written on: 16/07/2014 by 243Shaw (1 review written)

Ordered on 12th June, still marked as awaiting shipment. No reply to 3 separate e-mails regarding estimated delivery time and contact number goes straight to voicemail. Had to open a Paypal dispute to try and get a refund. Avoid Rugbugs at all costs! Will be contacting Trading Standards as per previous reviewers. Not sure how they keep getting away with it!… Read Full Review

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★☆☆☆☆

“No one will answer phones”

Written on: 12/07/2014 by Hugo296 (1 review written)

Do not use this company if you want to talk about your order. The phone lines all go to an answer phone that is full. I wish I had used a proper company… Read Full Review

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★☆☆☆☆

“How do they get away with it!”

Written on: 03/07/2014 by wkDominguez466 (1 review written)

This is a terrible company. They literally take money from their trusting customers. I have had the same experience as others have reported. I placed my order on 20th May and yet shock horror still no rug! I also had an updated email to inform me that my order had been dispatched but surprise suprise two weeks later I'm still waiting. It's disgusting they can it away with it… Read Full Review

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★☆☆☆☆

“Awful company don't risk ordering from them”

Written on: 26/06/2014 by Blevinshv103 (1 review written)

I ordered two rugs from them in April and heard nothing for weeks. When I emailed them for an update they replied that the order status had changed to dispatched. This was obviously a lie as two weeks later the rugs had still not arrived. I emailed again to cancel the order and got no response and they don't answer the phone. I finally got a response after I raised a dispute with Paypal. They have now said the order status has been changed to "Refunded". Save yourself the hassle and buy from… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE FROM THEM - THEFT”

Written on: 12/06/2014 by hjMaloney176 (1 review written)

As per the last couple of reviews - DO NOT GIVE THIS COMPANY ANY MONEY. One month after giving them our money and still no rug. They do not answer calls, if they do, which is very rare they promise to call back - AND NEVER DO. Once they left me on hold for 10 minutes until I eventually hung up. We have written three emails - no reply. Also have contacted Trading Standards who are investigating and have gathered legal advice. We asked for a refund - guess what - money never appeared. This… Read Full Review

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★☆☆☆☆

“The initial service was good and delivery prompt....”

Written on: 27/05/2014 by Micahs192 (1 review written)

The initial service was good and delivery prompt. Problems started when i returned the rug. they acknowledged delivery and said they would process the refund. 6weeks later no refund. I had to cancel payment via paypal & credit card company. Steer well clear of them. This is the reason why you should always use a credit card online as your payment is insured… Read Full Review

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★☆☆☆☆

“Go elsewhere.”

Written on: 20/05/2014 by Aidanj314 (1 review written)

Paid over £200 for a rug that didn't! Appear on the delivery date. Promised a full refund. Fourteen days later, no money refunded.Constant Excuses on the telephone,owner is always busy. Constant promise of return calls and refund,nothing happens.Do you get the picture.Take your business elsewhere even if it costs more!!. Trading standards now on the case,they were extremely interested to hear from me, apparently I am one of several people who have contacted them!!!. Say no more!!… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!! THESE PEOPLE STOLE MY MONEY”

Written on: 17/05/2014 by wnHollis228 (1 review written)

I ORDERED A RUG ON 11 APRIL - STILL NO RUG, NOW NOT RETURNING CALLS OR EMAILS. KEEP PROMISING THE RUG WILL COME BUT CLEARLY LYING. THIS COMPANY SHOULD BE BANNED. DON'T GET SWINDLED BY THIS HORRIBLE COMPANY - BEWARE!!!!… Read Full Review

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★★★★★

“Very happy with the rugs and the service”

Written on: 21/03/2014 by shaznoor89 (1 review written)

I ordered 3 matching rugs in different sizes for my new flat, was informed of my de;livery date by phone and email and was given 5% discount via a promo code. All in all very pleased with the service and my purchase and i will be back for more rugs in the future. (when i can afford a house!)… Read Full Review

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★★★★★

“Pleased as punch!”

Written on: 17/03/2014 by Sarah.Beal59 (1 review written)

Best selection of rug designs I have found online. I ordered a rug two weeks ago for my living room which was delivered within a few days however I had ordered the wrong size! Spoke to customer services who were really friendly and helpful. They organised the rug to be replaced and it was all sorted within a week! Thank you Rug bugs, great customer service and fast delivery! Will definitely order from them again!… Read Full Review

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★★★★★

“Superb Services”

Written on: 14/03/2014 by SyedBakht (1 review written)

I had really nice experience while dealing with them. when i ordered with them the rug was out of stock but they kept me well informed through emails and phones so i was quite satisfied that my money is in safe hands. After few days of waiting i received my rug on the exact date which we arranged with them for delivery. And no doubt rug is beautiful. Thanks Rug bugs… Read Full Review

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★★★★★

“I love my rug!”

Written on: 13/03/2014 by Jeremyn259 (1 review written)

I was so pleased with the whole experience ordering online from Rugbugs, the staff were friendly and I find the brummie accent hilarious, I ordered a joseph spice rug that looks simply stunning on my floor, rugbugs were the lowest price and delivered to me within 3 days, would recommend to friends… Read Full Review

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★★★★★

“great customer service and easy shopping experience!!”

Written on: 13/03/2014 by Juliush373 (1 review written)

I purchased 2 rugs from them over the phone staff were pleasant and knowledgeable, rugs were at a low cost and eere delivered within 5 days and they look great, i was even offered a 5 percent store credit for when i next shop there, thank you rugbugs… Read Full Review

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★☆☆☆☆

“Paid but nothing received - no communication AVOID SELLER”

Written on: 10/03/2014 by dzRiley365 (1 review written)

Very poor service. Placed order and took payment. Within days item showed as out of stock. No communication. Called and they advised will be posted as some stock remains. Called to chase again and the advised item had been posted. Still not arrived. Raised paypal dispute and suddenly they send an automated email stating payment supposedly refunded (lets wait and see). Not a single call or email from them to me until now. No apologies for saying it had been sent which was obviously incorrect… Read Full Review

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★☆☆☆☆

“Payment taken - no update, no product!”

Written on: 11/02/2014

Do not use this supplier. I ordered a rug, they took payment immediately  but then i received no update. On chasing after 7 days, i was told it would  be dispatched the next day and would be with me in 2 days. No delivery and  no update. After 5 days of calling and being fobbed off, I was told parcel  was lost and a new one would be with me within 2 days as they were sending  a new rug. A week later, after several chasers, they then claimed that the  2nd rug had now gone missing… Read Full Review

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★☆☆☆☆

“Could not supply or provide customer services”

Written on: 23/01/2014

This is a horrible Company to deal with, they lied to me several times promising deliveries to me which never showed, they blamed couriers even though they had never sent the rugs, and I had proof of this, they never returned my calls or replied to my emails, I don't think the left hand knows what the right hand is doing there, would not recommend this company if they were the last rug supplier on earth!!… Read Full Review

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★★★★★

“Quality carpet even though described as value”

Written on: 07/08/2013

Great rug. Arrived promptly. Would definitely buy from RugBugs again… Read Full Review

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★★★★★

“excellent value”

Written on: 06/08/2013

I sourced my rug from RugBugs as the price was the most competitive and included free delivery. I'm really pleased with the rug and also good customer service - thank you!… Read Full Review

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