Fantastic Customer Service...Polite & very helpful.

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★★★★☆
3.8 / 5
72% of users recommend this
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  • Value For Money

Guest's review of Rug Bugs - www.rugbugs.co.uk

★★★★★

“Fantastic Customer Service...Polite and very helpful.”

Written on: 24/09/2011

I was looking for a rug as we have just finished decoration our bedroom. The one that I found was a bit to expensive, I rang rug bugs to see if they had anything cheaper. They took my email and within 2 hours they had sent me images of 5 rugs which were similar but slightly cheaper.

I chose my favourite and called and ordered it over the phone. I received an order confirmation by email and a delivery estimate which was 3-5 working days. After 2 days I got a call to say my rug was ready for delivery and I could have it tomorrow. The rug arrived the next day as promised so I was very happy.

I am usually nervous when buying things on the internet but this experience with the guys at rug bugs has changed my mind. I will definitely be buying from them if I ever need another rug and will be happy to recommend them to anyone.

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