Floors Direct Ltd Reviews - www.floorsdirectltd.co.uk

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Latest Reviews


“Customer service disgraceful”

Written on: 27/10/2015 by Nutmegy (1 review written)

Ordered laminate and paid online for it. It never showed up so we called floorsdirect and was spoken to like something you stood in outside. To top it all off after saying they would refund our money back into my partners account, that didn't go in either. Exuses after exuses. The best is yet to come. Floorsdirect then told us to lie to the bank and say our goods never came!!!!. I was shocked to say the least. We are still waiting fo our refund. We told floorsdirect that we were contacting the… Read Full Review

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“appalling customer service”

Written on: 25/10/2015 by DaliaThompson (1 review written)

Received 24 packs of laminate flooring today, delivered and left on street by courier, who asked me to sign before I realised they weren't being brought to my door (I have a garden) or inside the house. I phoned the company but they were unsympathetic, as their 'small print' advises that their courier delivers to your kerbside or as nearest to your door as possible. The courier did not bring the packages even inside my garden. He told me to 'open the packages and lift them in myself'.This was… Read Full Review

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“Don't touch this company with a barge pole. Fitted 28...”

Written on: 28/07/2015 by Mushypeas1 (1 review written)

Don't touch this company with a barge pole. Fitted 28 m2 to newly fitted kitchen and conservatory in January 2015 which has blown all over place and white blemishes have appeared all over. Floor has been cleaned as recommended and never had water left standing on it its just sub standard cheap crappie. I've emailed 4 times with pictures attached and rang company 30 plus times but no reply to emails and no management in ever. Have reported to the UK trading standards who are currently helping me… Read Full Review

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“Really pleased with our floor”

Written on: 16/02/2015 by Sarah_81 (1 review written)

I guess everyone has different experiences with damaged goods being delivered. i remember ordering tiles from another website and they came damaged 3 times so sometimes its down to luck. But i found Floors Direct easy and simple to deal with saving a lot of money. my order came perfect! I found the shade of laminate i was looking for almost half the price from anywhere else. i called them up for some help and suggestions between the two types i short listed and they gave me good impartial… Read Full Review

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Written on: 17/09/2014 by DamianMcDermott (1 review written)

They wilfully sent me one damaged pack in a shipment of 11, i.e. there was no external damage to the pallet and wrapping, and then refused to respond to an email with photograph of the damage (as requested by them) and three subsequent phone calls. Clearly they knew the planks could be used as cuts. The issue is their moral compass and the principle of customer service. They have neither. As a property developer and frequent buyer I will now go elsewhere and pay more, to ensure I can get the… Read Full Review

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