Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★☆☆☆☆

“Aggressive, rude laminate fitters”

Written on: 21/12/2014

I waited in a whole day for the laminate fitters to arrive. They didn't. I had to ring the Longwell Green store 3 times before they finally confirmed they would not be coming that day (this was at about 4pm)- no apology. When the fitters came 6 weeks later, they were rude, disrespectful, they left all of the spare laminate, offcuts and packaging in my front garden and only just fitted the laminate under some thresholds (so you can see the ends of the planks in some places). I would not use this… Read Full Review

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★☆☆☆☆

“Threatening and intimidating behaviour from fitters”

Written on: 15/12/2014 by LexieNeal (1 review written)

We purchased Laminate flooring from Carpetright West Thurrock branch and it cost well over £1,000 including fitting for our kitchen floor. Last week we noticed that our brand new kitchen fittings had been damaged by the fitters. Furthermore the flooring had snapped in one area. Two fitters turned up today and one was aggressive in his tone, standing over my wife, raising his voice and being extremely intimidating insinuating it was her fault. He left her in tears. I heard the latter part of… Read Full Review

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★☆☆☆☆

“Delboy sales”

Written on: 13/12/2014

Just got bedstead delivered. We ordered from them as we were told by the salesman that they would assemble (one of our buying criteria). The delivery men refused to assemble. Called the manager of the store - extremely rude and obnoxious. He refused even to entertain the idea, and insinuated that I am the liar whilst his salesman told us that they would assemble. I said I am not accepting the bed or signing for the delivery, and he said he will not refund any money back even if I do not… Read Full Review

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★★★★★

“Exceptional service.”

Written on: 03/12/2014 by 8082ron (1 review written)

Bought the carpets for my entire house at the Darlington store & the service was faultless from start to finish. Staff were more than helpful, fitters were pleasant & professional every step of the way. They hoovered every room as they left, removed all their rubbish, remained jovial and helpful for the full five hours they worked without a break - on a very wet day too. I wouldn't hesitate to buy my next carpets from this company - first class service… Read Full Review

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★☆☆☆☆

“Horrible experience, wish I'd gone elsewhere”

Written on: 03/12/2014

Had carpet and bed,mattress delivered, brought from Trowbridge store . Delivery men knocked my radiator damaging my bed and radiator causing it to leak all over my carpet. They didn't tell me just demanded £40 cash (invoice says delivery £0.00) only found out because I went upstairs and found my cat drinking radiator fluid from a rapidly growing puddle. Delivery men rude and shouted down the phone at me, had me in tears, store manager just as rude, refuses to tell me names of delivery men… Read Full Review

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★☆☆☆☆

“Avoid like a plague”

Written on: 28/11/2014 by MiracleDaley (1 review written)

Carpet right sells carpets with a 5 to 10 year warranty. However, if after 3 years you notice any problems with your carpet they will not move their finger to fix it. I am in a situation where I ma being told i should have reported a problem within the first 12 months. Avoid like a plague!… Read Full Review

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★★★★★

“Much better than expected”

Written on: 17/11/2014 by Mummeryc (1 review written)

Used the Slough branch (Twinches Lane) Had excellent service from the branch team and the fitter was a very nice helpful guy. The price was fair as well. Great choice of sensible priced carpets. We had a quote from a small independent shop and they came out very expensive in comparison. They removed the old carpet and underlay and disposed of it for £50. We did'nt have to do a thing. Great… Read Full Review

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★☆☆☆☆

“Too Good For My Money”

Written on: 05/11/2014 by McDermott447 (1 review written)

Popped into local branch ( Barnstaple ) to get a price to carpet my whole 4 bedroom house. 20 mins and not even one sale person even acknowledge me. Must be too good for my money. Will take business else where… Read Full Review

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★☆☆☆☆

“no tape measure”

Written on: 30/10/2014 by barnie218 (1 review written)

have been looking for carpet recently gave the store at north Cheam surrey a go gut feeling said leave well alone sales man came round to measure up where talking wood flooring downstairs and carpet for 2 bedrooms and hall stairs and landing, he turned up an hour early with a scrap of paper and pen that he asked if I had a tape he could borrow witch I did would not leaf any samples to show wife said he had taken them from store when I asked for the price he informed me he had also forgotten… Read Full Review

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★★☆☆☆

“SECOND HAND BED”

Written on: 02/10/2014 by Alisha86 (1 review written)

I brought a bed from carpet right which was a sleepless night product. I was served by a trainee who did his job very well however upon delivery the bed arrived with a dirty stain and the mattress had come apart. This was a disappointment as i had taken the day of work. The have stated they will send another matress out however this means i will have t take more time of work to9 wait for a bed. That is another 21 days of waiting… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 20/09/2014 by surrey1978 (1 review written)

Everything is fine until they get your money, you are assured that they can deliver, after that they kept delaying for various reasons for over a month. They were extremely rude as well. On the day they were supposed to do the fitting, while waiting for the fitter, we got a phone call that they do not have the carpet in stock, despite speaking to them one day earlier and being assured everything was ok. Asked for a refund, hope they will do that… Read Full Review

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★☆☆☆☆

“bad customer service ”

Written on: 06/09/2014 by Lucased285 (1 review written)

I bought my carpet in 2012 I've called them out numerous times the carpet has got a 10yr guarantee it is now fraying from the patio door and they still wont replace it all they said they would do is for another fitter to come round and stretch the carpet again .Ive been intouch with trading standards they sand beach that'll they should replace the carpet only in the living room I paid £800 im rearley fed up with there exuses I would not buy anything from them… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 28/08/2014 by npNeville129 (1 review written)

BAD service from start too finish,took 5months too complete my complaint.MY ADVICE go else where,not eastbourne . My mum had excellent service in Brighton,from the start good advice on carpet for her requirements and budget carpets,fitter very good… Read Full Review

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★★☆☆☆

“Shockingly bad service!”

Written on: 16/08/2014 by Dale135 (1 review written)

I ordered my carpet and was told that it would cost over £200 for their fitters to take up & dispose of old carpet, so my decorators removed all the old carpet & underlay. When the fitters came they asked my friend who was visiting for the day to remove some of the doors. He obliged - don't know why the fitters could not do this. My friend had to replace the doors when they had finished. They left three large bags of carpet trimmings outside my house which the dustmen wouldn't take. When I… Read Full Review

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★☆☆☆☆

“Sittingbourne you are appalling!”

Written on: 16/08/2014 by lzMarshall498 (1 review written)

I have real beef with their 'recommended' carpet fitters. 1.they lie 2. They fob you off. Their fitters caused damage to my home and then lied about it; caused extensive replacement work to be redone - no apology - just a carpet fitter hiding away rather than dealing with it like a man. A small payment was made but it was more of an insult than money that could be used to put good of the damage he caused. And for some reason.. Won't get his 'insurers' involved...... Hmmmmmmm… Read Full Review

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★☆☆☆☆

“burgess”

Written on: 31/07/2014 by burgess76 (1 review written)

We had had the carpet 10 weeks , bought a new sofa , gone to move the old one very shocked carpet has completely fraided away to underlay very very poor quailty will never recommend or buy from them again all the want is your money… Read Full Review

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Pjart67's Response to burgess76's Review

Written on: 01/08/2014

DID YOU KNOW THEY GIVE 6 MONTHS WARRANTY ON FITTING, AND IF NOT ROLL STOCK OR REMNANT , AND BOUGHT FROM THERE DISPLAY STANDS MANUFACTURERS ALL GIVE WARRANTY ,,

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★☆☆☆☆

“Do not buy your bed here”

Written on: 18/07/2014 by mmGreene261 (1 review written)

My partner and I carefully picked out our bed and mattress, spent £1500 up front on a bed. The service was appalling once they had our money. We paid extra for them to take our old bed, to be told when they delivered our new bed they couldn't take our old bed so were left with that to sort out. After the first night with it, I woke up on the sofa because it was as hard as sleeping on the floor. We went into the shop the next day to ask what we could do and have been ignored for 2 months. No… Read Full Review

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Sammy_G's Comment

Written on: 25/07/2014

Have you got anywhere with them yet? I am having the exact same issue. In store the bed felt soft and comfortable but what we have got is something so firm we can't actual use it.

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★☆☆☆☆

“Poor Customer service from Northampton Branch”

Written on: 30/06/2014 by darrenlam1986 (1 review written)

Follow up to the letter that we have sent on 3/6/14 regarding the delivery of the bed frame. We have been informed by (Northampton Store manager) that there is a possibility that the Hampton bed frame will not be delivered until August 2014. If this is the case can we review this as we were told to ring store manager after our holiday on 14th June and see what the situation of the frame. This is a joke as the store manager doesn’t even know when the frame is going to arrive. We are… Read Full Review

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★☆☆☆☆

“Unable to quote!! Hidden extras after you've paid?!”

Written on: 21/06/2014 by Ellisxi341 (1 review written)

Our original quote was wrong then the next day when I went into store to order & double check costs, it was actually wrongly quoted & the carpet actually cost more. Ok, mistakes happen, I understand & gave them the benefit of the doubt & ordered. Now that the carpets have arrived (no refund policy) & I've had the call to book in to get them fitted, oh, there's another extra charge for 'lifting' the old carpets, although this was not mentioned by the sales man despite him being told that there… Read Full Review

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Bardi70's Comment

Written on: 09/10/2014

How can removing your carpet be an extra charge, what do you think it's free to dispose of carpet, or are you just to lazy to do it yourself, don't forget the salesman quoted you for fitting not for fitting and disposal!!!!

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Cat1001's Comment

Written on: 14/10/2014

Hmmmm, a disgruntled ex-carpet layer or a carpet right employee? Ah, yes! Thanks for your ever so helpful (not) comment. Typical of level of knowledge & service... :-)

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★☆☆☆☆

“Rubbish carpet & Rubbish fitter”

Written on: 14/06/2014 by Rogerdavid369 (1 review written)

Ordered a carpet & underlay for a bedroom £18 a square metre had it fitted and what a bad job, the fitter did not stretch the carpet it doesent stay on the gripper & it is fraying under the bay window this carpet is only been down for two days. Complained to Carpetright even sent an email to there head office they don't seem to be interested, I wouldn't buy from them again they are a waste of time & I would recomended people to go elsewhere… Read Full Review

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