Carpet Right Reviews - www.carpetright.co.uk

★★☆☆☆
1.8 / 5
171
19% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Carpet Right - www.carpetright.co.uk - Ask a question now

Media Gallery for Carpet Right - www.carpetright.co.uk

Carpet Right - www.carpetright.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“New Geneva Saxony Carpet”

Written on: 19/07/2016 by NathanielWoodward1979 (1 review written)

Purchased this carpet at Merthyr Tydfil Carpet Right. Shop sample clearly had an hessian backing, carpet fitted had softback backing. Carpet fitted felt far inferior / less padded to sample on display. Took a sample back to shop with clear different backing, told by manager it was the same carpet. Gobsmacked. Manager asked me if I bought a new car with continental tyres but requested Dunlop tyres would I complain. Speechless. Offered a replacement carpet but would have to pay fitting costs, or… Read Full Review

Report this review
★★☆☆☆

“Not impressed”

Written on: 07/07/2016 by Slippy111 (1 review written)

Brought stair carpet in may to be fitted in July as made arrangement with work to have time of The day the carpet to be fitted arrive no phone call or carpet fitters arrive had to phone shop to find out salesman forgot to put it in book had to wait another 2 days for it to be fitted not happy at all… Read Full Review

Report this review
★☆☆☆☆

“worst experience ”

Written on: 24/06/2016 by Pattersonra29 (1 review written)

Ordered carpet from burton carpetright...when it came it was wrong colour carpet . carpetright did not admit fault...I will never go there again...the carpet we ordered was a light creamy colour instead we ended up with a brownish colour… Read Full Review

Report this review
★☆☆☆☆

“AVOID! - AVOID! - AVOID!”

Written on: 15/06/2016 by Gordonvg103 (1 review written)

Visited the Charlton 2 store as it is near a rental property we need a new carpet. The employee working there was so rude and unhelpful that I walked out of the store… Read Full Review

Report this review
★★☆☆☆

“Trust!!”

Written on: 09/06/2016 by HollyMatthews (1 review written)

Stupidly I allowed The salesman to choose my underlay. I stated I did not wish to have a bouncy carpet, which he understood. However the underlay fitted is thick and extremely spongy, showing obvious dents under each item of furniture almost immediately - presumably chosen for its price rather than suitability. This was the first and smallest of six rooms being decorated and refitted, so at least I have the dubious pleasure of knowing that I will deprive them of the further business they… Read Full Review

Report this review
★☆☆☆☆

“Carpet-wrong not right”

Written on: 01/06/2016 by LtBullitt (1 review written)

From entering the store to the finished fitted ( shoddily ) fitted carpet the whole experience was stressful, disappointing, unprofessional and leaves me very reluctant to use them again and would not recommend Carpet-right to anyone… Read Full Review

Report this review
★★★★☆

“After a rocky start all went well”

Written on: 01/06/2016 by BrisaShort (1 review written)

After a very rocky start when carpet fitter did not actually turn up on the allocated day, Manager addressed the problem and promised carpet fitters would arrive as their first call on the day we chose. The carpet fitters did duly arrive on the day chosen and I have to say they were very good and very professional. I would certainly recommend the second set of carpet fitters from the Rainham Store… Read Full Review

Report this review
★☆☆☆☆

“Disgusting ”

Written on: 23/05/2016 by Nicow366 (1 review written)

Paid over £600 for proffesionals to lay an oak floor, carpet & vinyl. Extremely poor quality of workmanship, problems with every thing & the store manager is not interested in my problems now they have had over £3000,00 out of me !!! Went to carpet right for a better service, how wrong was I !!!… Read Full Review

Report this review
★☆☆☆☆

“dreadfull customer service”

Written on: 20/05/2016 by harrisjon (1 review written)

I booked a 9am fitting - it is now 5pm and I have still not seen the fitter - I have chased the store and head office but they don't care either ! no calls are returned and no information is given - just an allround dreadfull experience !… Read Full Review

Report this review
★☆☆☆☆

“Disgusting attitude”

Written on: 12/05/2016 by Yair279 (1 review written)

Never buy from this company. I bought a carpet from them (£29.99) square metre with 10year quality guarantee and 20year stain resistant guarantee. I contacted them when the carpet was less than 1year old as it was flat all over and looks/feels terrible. They eventually sent someone to look at it but said it was natural wear any tear, then blamed me for cleaning the carpet (I took their instruction on this). I have received flowers from "the main man at Purfleet" as an apology for the way I… Read Full Review

Report this review
★☆☆☆☆

“Stay clear!!!”

Written on: 05/05/2016 by Binderie31 (1 review written)

Had my whole flat fitted with carpets which wasn't cheap less than a year after fitting all carpets in flat had rucked up from the underlay when questioned carpet right Cheltenham the manager was rude aggressive an disinterested he actually made me cry!!! As a good will gesture they finally agreed to a new lounge carpet for me which suprise suprise has rucked up again!!! As they are so rude I am currently looking for an outside company to come in and sort out the mess… Read Full Review

Report this review
★☆☆☆☆

“Dissapointing - go for a local company instead”

Written on: 28/04/2016 by Sutherlandoq286 (1 review written)

Fitters forgot to stick down the vinyl flooring and didn't seal around the edges. Door bars missed off the delivery twice - they're coming back for a third visit. Carpet was faulty when it arrived in the store so it had to be reordered. Fitters were late. Sales man wasn't that interested when I called him to share this… Read Full Review

Report this review
★☆☆☆☆

“Rude staff”

Written on: 25/04/2016 by eaHealy303 (1 review written)

Because i was looking at lino felt not interested in me,Also this is the the 2nd occasion i felt the staff snigger at you a"dont bother with them attitude they wont buy"THIS WAS HUMILIATING AND UNCALLED FOR I have had shops of my own so know how important customer service is a GOOD MORNING ETC means such a lot and makes you feel at ease but this does not happen in Shrewsbury store plus as today when no customers other than me in the store sniggering fat face guy and a girl who could not work… Read Full Review

Sootysooty66's Comment

Written on: 25/04/2016

guess this was Sundorne branch had the same a few months ago

Reply to this comment

Sootysooty66's Comment

Written on: 25/04/2016

guess this was Sundorne branch had the same a few months ago

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Poor!”

Written on: 17/04/2016 by mgThornton250 (1 review written)

Tried to arrange a home visit online in January 2016.......no reply...............chased 3 times....finally booked an appointment over the telephone for March 2016 In meantime received an email asking how my home visit went! It hadnt happened by that time! Carpet Right rep arrived on first booked appointment........that was one month ago and still have no quote Have emailed Customer Services twice who say they will contact the relevant store (One of the Romford Stores not sure which) and get… Read Full Review

Report this review
★★★★★

“Fantastic ”

Written on: 30/03/2016

I would like to say a big thank you to a geougous lady at Guildford store for being helpful, understanding and listening to our needs. Very professional and knowledgeable lady to have met. Good experience… Read Full Review

Report this review
★☆☆☆☆

“Dodgy/rude salesman”

Written on: 29/03/2016

Carpetright -Chichester. Store staff dis interested, no one appoaches to offer help, almost feels like stepping back in time or into an old Courts store, We arranged for a salesman to come out to quote us for new vinyl kitchen flooring, So on Easter Monday he arrives, may I note we had a quote last Oct but due to our kitchen being flooded we had to wait for the floor boards to dry out, the salesman then actually said this and was very knowledgable about it, telling us to wait a while before… Read Full Review

Report this review
★★★★★

“Brilliant”

Written on: 25/03/2016 by Brycen334 (1 review written)

Went to barnet carpet right and service was brilliant and the staff were excellent.The fitters phoned me an hour before they arrived and they fitted the carpet really quick and we're very polite and professional brilliant service will use again and recommend to everyone.thank you carpet right… Read Full Review

Report this review
★☆☆☆☆

“Avoid this company - completely incompetent”

Written on: 23/03/2016 by Destiney14 (1 review written)

I booked an appointment for a carpet fitter to attend my apartment, the first time they cancelled and the second time they just didn't show up! Called customer services and they committed to getting back to me within a couple of days - it's now a week later! I have just read some other reviews and can see this is pretty standard for carpet right … Read Full Review

Report this review
★☆☆☆☆

“avoid this company as if your new borns life depended...”

Written on: 17/03/2016 by Imani1950 (1 review written)

east worthing branch . carpet fitters arrived at house approx 9.40am 4.40pm leaving small 3 bed house know staircase to do both disappeared relay fashion one hour 40 mins longest time all day never cleared up never hoovered up . i spoke to young lady at carpet right. probably doing private jobs fine but not on my time and money. left 8 phone messages at carpet right know reply . finally managed to get a call from manager .once they realisedi. i. was not going away . attitude was not our problem… Read Full Review

Report this review
★★☆☆☆

“RYANAIR - YOU'VE GOT COMPETITION!”

Written on: 15/03/2016 by 62Richardson (1 review written)

To be the company who charges the most on top of the apparent 'bargain' price. Customers, beware - the price you see is not the price you will end up paying - it will probably double at least! On top you will be charged for: delivery £29 (disgraceful, as it comes with the fitters in their van); carpet grippers; pretty expensive underlay (from about 5.99 up per m2); removal of your old carpet; removal of off cuts off new carpet!; fitting (which has to be paid in cash!!) to fitters who are not… Read Full Review

Report this review
overview