Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★☆☆☆☆

“Underlay but no carpet ”

Written on: 05/07/2015 by Heath85 (1 review written)

The carpet fitter came and laid underlay in my living room and dining room. He said he didn't have the right size piece of carpet and he'd advise the shop to contact me. I haven't heard anything since. I've rung my local shop but I know they never answer because there's usually only one person there. Rang central number and their idea of help is to give me the telephone number that's on my receipt. Carpetright may be cheap but they are most certainly stressful when it comes to customer service!… Read Full Review

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★★☆☆☆

“Sent wrong vinyl!”

Written on: 25/06/2015 by 167CantuItalian (1 review written)

Had a house re-carpeted and vinyl in bathrooms and kitchen. I had written down my choices and they processed the order. When I got home I noticed the sales guy had written down the wrong code colour for the vinyl, so I rang straight back to correct it, whereupon he made out it was my mistake and just kept saying 'that's the code number we have written here' - Eventually I convinced him that despite that, it was not the code I wanted and he agreed to change the order. Several weeks later, the… Read Full Review

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★☆☆☆☆

“Buckingham Branch Rubbish Customer Services”

Written on: 24/06/2015 by Arely206 (1 review written)

Had to wait weeks for the carpet as it wasn't in stock. This was the carpet was prominently advertised on the website with all bells and whistle with 50% off etc. Surely they should have realised that it would be a very popular buy and have the stock to meet the demand. Anyway the store eventually contacted (two weeks) me and the manager informed me that I could have an AM fitting 3 weeks hence. There was mention of a phone call with a more accurate time nearer the fitting date but that was… Read Full Review

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★☆☆☆☆

“Carpetright 50% off and free fitting ..yeah right...”

Written on: 23/06/2015 by Fuller1977 (1 review written)

I went to Carpetright to get a quote for carpet to be fitted thoughout the house. I was given the sales talk regarding the 50% discount and the free fitting. I have a three bedroom house, so 4 decent size rooms and a boxroom for the last bedroom upstrairs also the hallway stairs and upstairs landing. The quote came to £2275 including 50% discount and the free fitting. I also had to pay a depoist to keep that offer open for i was told, two weeks, the depoist was £100 (wasn't really happy… Read Full Review

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★☆☆☆☆

“Awful fitting of the carpet”

Written on: 08/06/2015 by Megan191 (1 review written)

Fitter hardly said a word - proceeded to fit the carpet. Next day the carpet was coming out of the room dividers - air bubbles everywhere. Damaged furniture when moving it. Came back - only stayed a few mins and said everything sorted - it wasn't. Fitting is really bad. Wish I had read the reviews first!!… Read Full Review

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★☆☆☆☆

“customer survey required!”

Written on: 06/06/2015 by creese1234 (1 review written)

Hereford branch would benefit on regular customer surveys as they don't appear to be taking note of there 'very poor' customer reviews! Amateur sales team with tacky approach does not help. Don't underestimate 'Jo public!! Also, branch would benefit from following customer service right through to the end including fitters (we booked them through you remember) and not just when all the money has been handed over! Would be interested to see both the branch and regional manager's job spec? Would… Read Full Review

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★★☆☆☆

“very poor customer service, not reliable at all”

Written on: 04/06/2015 by Jay205 (1 review written)

I went to Carpet Right because I thought the quality of the service would be better than any B&Q or Homebase but I was wrong... I chose a luxury laminate floor which I had to chase up to get it set. (I am not even mentioning the 1000 times I called the store, found engaged telephone lines or been asked to call back the following day). Very poor customer service, very good when ordering the production though. Then the date for the flooring set in my flat was wrong and took a day off for nothing… Read Full Review

Creese1234's Response to Jay205's Review

Written on: 06/06/2015

Total agreement. Hereford branch are appalling! Amateur sales wanna be's! Once you hand over the money and in our case it was over£1000, they are not interested and then blame it all on someone else when things go wrong. Like I said at the start, appalled with this company!

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★☆☆☆☆

“Gateshead Store staff nice, fitter was awful!”

Written on: 31/05/2015

This is my second time with Carpetright over the last 5 years and will definitely be the last. They really need to establish a bank of reliable and quality fitters as despite them being external contractors it is they who are leaving the final and lasting view of the company and in my experience it is not good one. The staff in the showroom couldn’t have been more helpful and attentive with my selection and taking the order which was for bathroom and kitchen vinyl. All was progressing… Read Full Review

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★☆☆☆☆

“Avoid like the plague!!!!!”

Written on: 14/05/2015 by Marisol194 (1 review written)

Carpet fitting is shocking with pieces of carpet missing and parts stuck in, fitters broke my daughters bed, broke of the leg on my bedside table, and put a whole through my bathroom door, they denied it, carpet right have made me feel like a liar pursued them for 5 months to replace my damaged items all the while my daughter is sleeping on bedroom floor on mattress. No option but to pursue legal action, needless to say my solicitor will be asking their side to pay fees in having me having to… Read Full Review

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★☆☆☆☆

“Incompetent and useless company!”

Written on: 11/05/2015

Well where do I start! Salesman was ok as they earn a commission. Fitter didn't turn up and excuse given by carpet right fitter was sick couldn't find another fitter wasted my Friday. Rearranged for next Friday rescheduled my day to accommodate the fitter and again no sign of him. We had to ring CR to check and excuse again no fitter! After we threatened to cancel our order the person I dealt with from new Malden branch personally came to take the measurement for stairs and apologized profusely… Read Full Review

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★★★★☆

“Satisfied Customer”

Written on: 03/05/2015 by KeepSmiling2015 (2 reviews written)

We bought two carpets from the Newbury branch. The staff were attentive and helped us choose the right type for the rooms we were looking at, and the transaction in the store was fine. The shop did say they would call when the carpet was in to arrange fitting, but after waiting two weeks there was no call, so I phoned the shop who apologised for 'forgetting'. Anyway fitting arranged and all fitted within about 4 weeks of ordering which we were pleased with. The fitters were excellent and… Read Full Review

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★☆☆☆☆

“Guildford Shop staff nice, Fitters are not.”

Written on: 28/04/2015 by Neil6376 (1 review written)

This is the 4th time I have used carpetright over the last 14 years and it will be the last. Such a shame they really need to sort the fitting situation out but it is too late for me now. Buying the carpet in the shop was fine brought the carpet arranged for fitting all seemed well just like the times before. However when the fitters turned up they had an incredibly bad attitude, as if they were trying to make excuses just to walk off the job. Things like there isn't enough carpet, funny as… Read Full Review

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★★☆☆☆

“Delivery in Highlands diabolical !”

Written on: 26/04/2015

We ordered a new bed 30th January with delivery in 4-6 weeks. They phoned 9th March to say delivery would be 12th March ( 6 weeks from order ) but unfortunately that was the one day we could not have anybody to open the house and asked for another date. They said they would schedule us for their next delivery. I phoned the store after 8 weeks and they said the company would phone me within next 10 days to arrange delivery – they never bothered to phone. I phoned the store again after 9… Read Full Review

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★★☆☆☆

“Delivery in Highlands diabolical !”

Written on: 26/04/2015

We ordered a new bed 30th January with delivery in 4-6 weeks. They phoned 9th March to say delivery would be 12th March ( 6 weeks from order ) but unfortunately that was the one day we could not have anybody to open the house and asked for another date. They said they would schedule us for their next delivery. I phoned the store after 8 weeks and they said the company would phone me within next 10 days to arrange delivery – they never bothered to phone. I phoned the store again after 9… Read Full Review

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★★☆☆☆

“Don't use in the Highlands !”

Written on: 26/04/2015

We ordered a new bed 30th January with delivery in 4-6 weeks. They phoned 9th March to say delivery would be 12th March ( 6 weeks from order ) but unfortunately that was the one day we could not have anybody to open the house and asked for another date. They said they would schedule us for their next delivery. I phoned the store after 8 weeks and they said the company would phone me within next 10 days to arrange delivery – they never bothered to phone. I phoned the store again after 9… Read Full Review

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★☆☆☆☆

“Incompete quotation service ”

Written on: 22/04/2015 by Langley1987 (1 review written)

Have spent just under £2000 on carpets and vinyl at Maidstone branch for my whole property.. When the fitters turned up they was rude and sarky.. They came into my property and said I needed extras as the extras was not put on their list of things to do.. Not only did I pay £170 in store on one deposit I also payed the fitters £275 for the job plus another £70 on top which was not picked up when I had the proper measurements done.. I had to have 5 doors cut at the bottom which was a title… Read Full Review

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★★☆☆☆

“RIP OFF”

Written on: 13/04/2015 by 255Grady (1 review written)

I ordered laminate wood flooring back 6 weeks ago from carpetright. I paid a total of £566.46p for the material and agreed to pay the fitter £270 for fitting. A 10% deposit was taken for fitting..... Due to the fitters being busy fitting could not occur until today.. I decorated the rooms and emptied them of furniture this morning. At 11:00 the fitter turned up as agreed So far so good. His first complaint was that the room should have been empty although the paper work says the fitter would… Read Full Review

Davieworsley's Comment

Written on: 14/04/2015

Ok. Can't Fault the manager at Poole today. He rang up after just after 9:00 and said Carpet Right would not charge me the extra £250 and would do the job tomorrow. I still got my money put back on my card and I have decided after looking at prices in B&Q to do the job myself at a substantial saving I've checked it out on utube about how to do it, doesn't look to bad....If fact Carpet Right did my hall several years ago and that don't look to good.. Now where did I put my trusty rusty saw last time I used it 10 years ago

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★☆☆☆☆

“vinyl for kitchen”

Written on: 12/04/2015 by McFarland1 (1 review written)

Went into yarmouth carpetright to choose some vinyl for our kitchen, found one we liked and were advised to have someone come out and measure up to get the correct measurements and give us a price. Young boy came out, measured up then assured me he would ring that afternoon with price and availability that was a week ago still haven't heard back from anyone. Of course we are now going somewhere else but they could of had upto £400.00 off us what a way to run a business no wonder they are in… Read Full Review

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★★★☆☆

“hidden prices”

Written on: 31/03/2015 by janeve (1 review written)

Told me price carpet would be and price for fitting Which i agread on Then told me it would be another £29 to have carpet delivered It isn't in with the fitting price Rediculous But this is the third carpet iv had fitted from there yet the first time iv been asked if I want it delivered so now realised delivery was added on to the price of my last 2 carpets without been given the choice I am of course picking the carpet up myself which is 5 mins away Not paying the extra £29… Read Full Review

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★★☆☆☆

“They never returned my calls”

Written on: 02/03/2015 by MissElspeth (1 review written)

When I visited my local store the staff were friendly and helpful. I paid a £50 deposit for samples and booked a free estimator visit. So far so good. The estimator was friendly and helpful, answered my questions etc.. He was about leave when I asked him how much it was actually going to cost. He gave me a verbal estimate, but a week later I have not received a written estimate. I gave him the samples to return to the shop and he said the store would call to refund my deposit. I gave them two… Read Full Review

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