Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★☆☆☆☆

“BAD, NOT FIT FOR PURPOSE ....... See photo, PILE...”

Written on: 04/02/2016 by SimeonKerr168 (1 review written)

BAD, NOT FIT FOR PURPOSE ....... See photo, PILE REVERESED .. LIGHT AND DARK SHADES on a plain carpet in every room I had fitted. Carpet falling apart in my hand as pile comes apart at the slightest tug between fingers. STORE not responding, MANAGER off sick, NO EMAIL ADDRESS apparently. EXAGGERATED measurements, off-cuts are huge and enough to carpet another room. I paid in full in advance, £2000, for laminate and carpet including all accessories. MISSING MERCHANDISE, half my order that has… Read Full Review

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★☆☆☆☆

“A leaking bathroom.”

Written on: 30/01/2016 by Tony5 (1 review written)

Carpet Right Mullingar Ireland were asked for a flooring to seal 3 bathroom floors and the supplied laminate vinyl from sure step. They delivered 10.4 sq metres and fitted just under 9sq metres and charged for laying 12. Finished around he edges with scotia. Bad company. Contractor for them had a giraffe at my expense. Was not quoted for laying in advance. The carpet fitter was excellent. They sell cheap carpet but rip you off with the products for fitting. Avoid dealing if you have sense… Read Full Review

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★☆☆☆☆

“Pathetic”

Written on: 28/01/2016 by Pmosiv (1 review written)

Had my house measured a month ago, have repeatedly asked for a quotation and spoken to a succession of young women at the Swindon store who are unfit to use a phone and seem thoroughly confused and won't send out my quote because they are "not sure if it's right". Will go with local company who are more expensive but understand the value of customer service… Read Full Review

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★★☆☆☆

“carpet rip off Bangor Co Down”

Written on: 25/01/2016 by gaz1062 (1 review written)

Went into carpet right last Wedensday with my mother to order some carpet for a bedroom that was being done up .All good up to that point ,we looked round and saw a end roll at the back of the shop which was keenly priced so called the salesman over and then noticed the same roll of carpet on one of there big stock drums so asked him to give us a price for it as there was to much waste to buy the roll at the back of the shop.Anyway he asked did we need underfelt and i said we needed about 3… Read Full Review

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★★★★☆

“What I expected”

Written on: 25/01/2016 by xsCasey333 (1 review written)

I felt I had to leave a review as I’m a firm believer that people only leave one if they have had any problems or they have had a phenomenally good experience – anything from “mediocre” through to “good” won’t get people typing! Well, I went to CarpetRight and got a perfectly acceptable service (not stellar but helpful) and bought carpet/underlay and booked the fitting. It was only when I got home that I thought I’d look through the reviews. Wow was I worried!! But to be… Read Full Review

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★☆☆☆☆

“False advertising”

Written on: 21/01/2016 by 213Shoemaker (1 review written)

Bought a bed which stated on the website was white, wasin fact cream and now looks odd in our newly decorated bedroom. Had a swift reply from customer service and unfortunately we are stuck with the bed… Read Full Review

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★★★★★

“Wonderful service”

Written on: 09/01/2016 by Beck345 (1 review written)

Bought a rug from Caerphilly Store after christmas and was served by a lovely gentleman who was really helpful. He even offered to carry the rug to the car. He was the middle aged bald gentleman with a good sense of humour. Will be going back when my hall carpet needs changing in the spring. Will visit again. … Read Full Review

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★★★★★

“Excellent service at Bolton store”

Written on: 07/01/2016 by Davies297 (1 review written)

All the staff at the Bolton store, including the manager are efficient, extremely helpful and friendly. They all go out of their way to do everything they can to help you and are not the usual pushy sales people you find in other stores. The manager gets involved to ensure you are happy with everything and because of this we would most certainly return. We purchased a bed at the Middlebrook store and the member of staff who dealt with us was fantastic, he has now moved to the Bolton store and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 06/01/2016 by VirginiaCompton168 (1 review written)

Last November I did the terrible mistake of buying carpet from Carpet Right in South London. Lured by the 50% off on a wool carpet, I was convinced that it was a good deal and did not shop around. The sales staff at the shop were very helpful so I left happy. We are now in the new year and unfortunately the job has not been completed. First they ran out of carpet because of the sale and could only fit 2 rooms out of 3, on the day of the fitting the salesperson called to say they could not find… Read Full Review

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★☆☆☆☆

“Flaw in carpet”

Written on: 04/01/2016 by 59Bryant (1 review written)

Purchased a carpet and had it fitted 2 weeks before xmas just as the carpet fitters were leaving we noticed a flaw that ran across the length of the carpet "no problem" said the fitter "it's a pressure mark where it's been rolled it will go in time" 2 days before xmas we decided to ring the shop where it was purchased the manager told us "9 out of 10 of our carpets sold have pressure marks" We are ringing the manager and telling him to take the carpet back its now been 3 weeks the so called… Read Full Review

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★☆☆☆☆

“Carpetwrong!!!”

Written on: 02/01/2016 by Unwell (1 review written)

We bought a mattress from Carpetright and it took weeks for it to be delivered. When it was finally delivered it had the most revolting "chemical" smell to it. We tried to sleep on it for one night but it made us feel so sick we had to get up that night and go and sleep on the sofa. I called them immediately the following day and explained the problem. They very reluctantly agreed to come out and check the mattress over, and when they did they said there was nothing wrong with it and they… Read Full Review

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★☆☆☆☆

“Worst service I've ever encountered”

Written on: 17/12/2015

Very efficient salesforce upfront - lots of promises about fitting bedroom carpet before 17th December (order placed 24th November - I was willing to wait until Jan if any risk of not being able to fit in time and being left in the lurch when Christmas guests arrived on 18th but was reassured this would not be a problem). Only when I called to chase after 2 weeks was I informed that the carpet was out of stock and would not be in until Jan. Agreed to accept a slightly inferior carpet that would… Read Full Review

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★☆☆☆☆

“Nursing Southampton store”

Written on: 13/12/2015 by mpJohnson80 (1 review written)

They were very happy to take my money for the carpet but as soon as there was a problem they didn't want to know. After promising a "hassle free"fitting service, the carpet fitter put a nail through a water pipe. After I had to call out an emergency plumber to carry out a repair, I was told it was all my fault as I hadn't pointed out there could be water pipes under the floorboards!! After reluctantly carrying out a "temporary repair " to the floorboard, I have not heard from the fitter… Read Full Review

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★☆☆☆☆

“Faulty vinyl”

Written on: 03/12/2015 by virgolibra (1 review written)

I purchased some black vinyl in October of this year. I placed a door mat by the door as I have always done in the past. Whilst moving the mat to clean it I noticed that it had lost its colour, after several attempts at getting someone to come and inspect it (even though I had provided photographs). They said I could not have a replacement as I had put a mat on it and the air could not get to it. When I purchased it I was told it had a lifetime guarantee - what a lie. Do not buy from… Read Full Review

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★☆☆☆☆

“Please communicate.....”

Written on: 30/11/2015 by sdHowe48 (1 review written)

Initial conversation re expectations gave me the assurances I needed re time frame from point of ordering to delivery. I hear nothing 3 weeks ........then 3 missed calls from the carpet fitters. No one had told me that a date had been booked for the fitting, the fitters quite rightly left as they had been hovering outside my house for too long. I went to Carpetright no explanation was given and they are unable to give me date for the fitting within the time frame. If I had read these… Read Full Review

Shouldhavegoneelsewhere's Comment

Written on: 01/12/2015

On the positive side I got a phone call yesterday giving a date for this Friday well done Carpetright, got a phone call today they have lost my measurements...I am working and unable to accommodate another fitting before Friday. The fitters told me on Saturday that the carpet had not been cut for the stairs I mentioned this to the Carpet right team on Monday when I saw them, they assured me that the carpet had been cut for the stairs.

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Shouldhavegoneelsewhere's Comment

Written on: 04/12/2015

Carpet has arrived 10/10 for the fitters thank you

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★★★★☆

“Not good”

Written on: 29/11/2015 by 156Williamson (1 review written)

Avoid this dreadful company like the plague. Worse customer service than npower. I am so very sorry I gave money to the owners of this company and I wish I had come to the review sites before I did… Read Full Review

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★☆☆☆☆

“Carpet order”

Written on: 21/11/2015 by Brooks408 (1 review written)

Ordered wooden flooring and carpet , wood flooring fitted top class service, carpet still waiting 29h50 on the day they promised to fit, Store Manager rude still waiting a call from the Manager or fitter? Called customer services who gave us a store number to call "Store Closed" Customer service rating 0 would not recommend New Market Carpet Right. It seems to be take your money/order and forget the rest. I look forward to my visit to the store tomorrow… Read Full Review

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★☆☆☆☆

“carpetwrong”

Written on: 13/11/2015 by Shawnj1958 (1 review written)

Went to the glenrothes store on a planning mission for a refurbishment in 2 months. Saw a carpet we liked, the salesman came over, we told him about our staircase and he said *Come back with your measurements when you are ready* and walked away.Perhaps the salesman works for **Carpetswrong** Were in Dundee and tried there and a very helpfull, lovely lady spent a long time with us looking at options for our 4 landing, 3 flight stair. She was happy to send an estimator and fitters 30 miles at… Read Full Review

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★☆☆☆☆

“Stressful. Unprofessional. Avoid”

Written on: 03/11/2015 by Nataleew254 (1 review written)

From start to finish just terrible. I would never recommend them to anyone. I have found dealing with stressful. Care - they didn't explain all the costs to me. It came across as hidden costs being added on. Had to keep on chasing them to get anything done. Despite having keys to my house to do the fitting whenever they liked they did nothing until after I prompted. Week later. Did not explain the full costs involved. Give me a fitting date three days away and tell me that the fitter needs… Read Full Review

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★☆☆☆☆

“Take a chance on cheapness and live to regret it”

Written on: 03/11/2015 by Kijamo (1 review written)

If you want a carpet fitted which look like it's been installed by a blind man with a lump hammer and a bad case of the shakes then by all means hire Carpet Right to do the job. An absolutely appalling installation with random nailing/tacking with no sense of finish whatsoever. We did attempt to seek redress through Carpet Right but you get bogged down in the whole "fitters are subcontracted so we're not legally responsible" nightmare. We had the mess cleaned up by an excellent fitter we found… Read Full Review

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