Carpet Right Reviews - www.carpetright.co.uk

★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“Customers denied important information”

Written on: 23/12/2016 by AdalynMcCallum342 (1 review written)

I bought a carpet of a soft-pile synthetic material from Carpetright only to find after it had been fitted that it that it could not be cleaned by my ordinary upright vacuum cleaner. A Dyson engineer said it could not be cleaned by ANY upright cleaner. I returned to Carpetright and a salesperson told me that this was correct, and no carpet in that particular range could be cleaned with an upright cleaner. I asked why this was not made known to me when I bought the carpet. Had I known I… Read Full Review

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★☆☆☆☆

“Misleading and Poor Service”

Written on: 19/12/2016 by EvieHarrington (1 review written)

Carpet fitters came with the wrong carpet. Wanted us to accept it and have it fitted. Store Manager and Staff incompetent. Wouldn't ever use them again. Took a refund due to feeble excuses… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 11/12/2016 by Young416 (1 review written)

My carpet was fitted poorly with large wrinkles down the middle of the room. The room had been left so messy that I didn't even see the wrinkles until the fitters had left (deliberate?). I made two appointments over the next two weeks, for someone to return and correct the problem, but both appointments came and went with nobody showing up. Head office have no interest and just refer you back to the store, who keep offering more visits, with no guarantee that anyone will show up. Once they… Read Full Review

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★★★★★

“carpet buying”

Written on: 05/12/2016 by par69ns (1 review written)

Bought a new carpet for living room went to the north shields branch salesman was first class. He showed my wife and I the range of carpets but my wife wanted the exact carpet advertised on tv. He arranged for an estimator to call the next day and finalised the transaction that afternoon. I was kept informed by phone of when the fitters would arrive and they arrived on time were very pleasant and helpful moving the heavy furniture which both my wife and I couldn't move as we are both… Read Full Review

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★☆☆☆☆

“Vinyl tiles fitted”

Written on: 24/11/2016 by O'Neal245 (1 review written)

Tiles fitted and gone in five hours good job but at £71.50 per hour l would expect it to be a good job. This has not been priced well why do l feel ripped off l will never use them again I was going to be charged another £85.00 but haggled and assured it would take a day to fit no consideration taken for a completely rectangular room no difficult fitting requirements The only expenses out of this plywood ,screws and glue £355.00 it cost Will never use them again rip off … Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS !!”

Written on: 18/11/2016 by Sanaia56 (1 review written)

Poorly trained staff in a hurry to part you from your money. Once they have your money all pretence of customer care goes out of the window - they truly do not care how they treat their customers. I was sold a carpet which was totally unfit for purpose. When fitter saw it he was quite shocked. Lakeside store was not interested and pointed out that I had chosen the carpet ... yes, after advice from the eager salesperson chasing commission who couldn't care less whether the carpet was appropriate… Read Full Review

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★☆☆☆☆

“Allround poor experience 2016”

Written on: 15/11/2016 by AbigailFagan (1 review written)

It started with the measurements being lost and no contact. Impossible to get hold of the store by phone and when we did the promised return call never happened. Eventually got the carpet ordered and promised morning fitting. Fitteres turned up at 6pm, wanted to fit one room and go home. Their instructions were very different from our purchase order. The fitters measured and cut runner for binding, great. Bound carpet came back too narrow! Now onto three visits to fit carpets. Whilst… Read Full Review

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★★☆☆☆

“Total Frustration”

Written on: 08/11/2016 by Eve418 (1 review written)

Very keen to sell you carpets but not so good when things go wrong. Bedrooms hallway and lounge carpets fitted. Hallway carpet cut short of doorplate and lounge carpet had a weave fault right across the room. Carpet fitter came back and fitted new carpet to hallway but reported back to manager at Watford branch, nothing wrong with lounge carpet! At start not interested in sending out a rep to look at the problem, many phone calls later they sent a rep, then told it was the manufactures fault… Read Full Review

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★★★☆☆

“Let Down By Their Fitting Arrangements”

Written on: 04/11/2016 by Keltont374 (1 review written)

The staff in store are always helpful and polite, even the fitters we've had have been pleasant individuals. The floors themselves have been fitted to a decent standard, both carpet and vinyl, but what lets them down is a poor scheduling system and lack of available information for customers. Twice I've been left trying to contact the Crawley store the day before fitting as we've received no information at all on arrival times. Both occasions we're told the unfortunate fitters will not be… Read Full Review

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★☆☆☆☆

“Half finished Disaster”

Written on: 31/10/2016 by Shirley494 (1 review written)

It started off well, the right carpet the right price and friendly helpful staff in store but that was the end of the 'good bits'. The installation lets it all down. Arriving hours late and then rushing it at the end was surely a bad omen. We weren't even given the opportunity to look at the finished job before the fitters demanded cash there and then. They didn't offer to hoover the carpets afterwards. Once we hoovered and walked around we found that they have laid a faulty piece of carpet in… Read Full Review

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★☆☆☆☆

“Excuse after Excuse”

Written on: 21/10/2016 by reviwerbloke (1 review written)

Ordered carpet for our living room, hall, stairs, landing and bedroom after a visit from a very professional salesman. Then the problems began.... Initially given a installation date 2 weeks later which I accepted and duly booked the day off (rearranging clients etc. so I could get the day off) Carpetright rang the night before to cancel as the carpet hadn't arrived in the country from Belgium. After much discussion I arranged installation for the following week (today) only for the fitters to… Read Full Review

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★☆☆☆☆

“Carpetright blackpool are poo”

Written on: 20/10/2016 by MaximoSantiago215 (1 review written)

Carpetright blackpool have poo customer service. The slat beds are not fit for purpose. They are poo. Their products are well over priced. Their rugs are poo. They gather together all the time… Read Full Review

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★☆☆☆☆

“apalling!”

Written on: 20/10/2016 by makako (1 review written)

I dealt with the Oxford branch. The person who visited me for the consultation and measurement was a good professional, polite and very nice. He gave good suggestions. Then I had to go to the shop where I selected the carpet but discovered that it would be possible to fit the carpet only in two weeks' time. Those two weeks passed yesterday when a team of four men came, removed the old carperts, and started fitting. These gentlemen left my newly painted walls all distroyed, despite the fact… Read Full Review

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★☆☆☆☆

“Horrendous customer service”

Written on: 09/10/2016 by axFry75 (1 review written)

The carpet fitter recommended and employed by Carpet Right caused excessive damage while fitting the carpet to a poor standard. Customer services were contacted who never responded and further contact had to be made but a response was received. Months later they eventually paid for the damage only with no good will gesture or apologies. Customer services send any complaints direct to the store and therefore do not had any record of the complaint. So if they are asked how may complaints they are… Read Full Review

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★★★★★

“Excellent service throughout”

Written on: 30/09/2016 by 485Leach (1 review written)

i want to praise the staff where can I review that?… Read Full Review

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★☆☆☆☆

“Slow, incompetent and untrustworthy”

Written on: 19/09/2016 by Porter93 (1 review written)

Placed an order online Sept 2. Still hadn't heard from them on Sept 8 so emailed Chelmsford Branch cancelling the order. Heard nothing regarding the refund. Raised a complaint on Carpetright's website on Sept 10. Heard nothing. Rang Chelmsford on 15th Sept as still had no acknowledgement and no refund. They said 'we can't refund, you have to call Purfleet'. So rang customer services who said they would look into it. Heard nothing. Tweeted them on Sept 17th. They asked for a DM so that he could… Read Full Review

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★★★★★

“Customer Feedback”

Written on: 14/09/2016 by rvSutton377 (1 review written)

Would certainly buy from again. Service was excellent with much attention to detail. Quality of the carpets is also excellent… Read Full Review

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★☆☆☆☆

“incompetant”

Written on: 06/09/2016 by Alfredov153 (1 review written)

having arranged for a home visit for measurements to be taken for hall/stairs/landing,I called at the shop the following day to order and arrange fitting.I arranged the fitting to take place 11 days after ordering as the staff member stated it normally takes 7-10days.I was contacted 3 days later from the carpet fitter stating he was on his way to fit the carpet,i informed him that he was a week early and fortunately I was in and available for the carpet to be fitted.The fitter removed the old… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 08/08/2016 by Franciscol119 (1 review written)

Avoid this company they are shocking! They have left me with stairs half in one carpet and half in another! Shocking service from the so called customer service team! Don't reply to emails, don't return calls Wheatley say they will terrible terrible service!!!!! Would never recommend to anyone!… Read Full Review

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★★☆☆☆

“BEADING ABSOLUTELY DREADFUL”

Written on: 02/08/2016 by tiger1974 (1 review written)

I had new England oak fitted in my bedroom 2 years ago now, the flooring looks great the beading appalling, this idiot from carpet right imperial park.BS13. knew room was freshly decorated and yet instead of panel pins he lazily squirted all this gungy glue which once he left house just came away, had to call him back which he did nt like and again squirted in more of this rubbish which again when he left looked dreadful, this was the first time I had flooring so I was none the wiser as to… Read Full Review

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