Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★★★★☆

“Satisfied Customer”

Written on: 03/05/2015 by KeepSmiling2015 (1 review written)

We bought two carpets from the Newbury branch. The staff were attentive and helped us choose the right type for the rooms we were looking at, and the transaction in the store was fine. The shop did say they would call when the carpet was in to arrange fitting, but after waiting two weeks there was no call, so I phoned the shop who apologised for 'forgetting'. Anyway fitting arranged and all fitted within about 4 weeks of ordering which we were pleased with. The fitters were excellent and… Read Full Review

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★☆☆☆☆

“Guildford Shop staff nice, Fitters are not.”

Written on: 28/04/2015 by Neil6376 (1 review written)

This is the 4th time I have used carpetright over the last 14 years and it will be the last. Such a shame they really need to sort the fitting situation out but it is too late for me now. Buying the carpet in the shop was fine brought the carpet arranged for fitting all seemed well just like the times before. However when the fitters turned up they had an incredibly bad attitude, as if they were trying to make excuses just to walk off the job. Things like there isn't enough carpet, funny as… Read Full Review

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★★☆☆☆

“Delivery in Highlands diabolical !”

Written on: 26/04/2015

We ordered a new bed 30th January with delivery in 4-6 weeks. They phoned 9th March to say delivery would be 12th March ( 6 weeks from order ) but unfortunately that was the one day we could not have anybody to open the house and asked for another date. They said they would schedule us for their next delivery. I phoned the store after 8 weeks and they said the company would phone me within next 10 days to arrange delivery – they never bothered to phone. I phoned the store again after 9… Read Full Review

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★★☆☆☆

“Delivery in Highlands diabolical !”

Written on: 26/04/2015

We ordered a new bed 30th January with delivery in 4-6 weeks. They phoned 9th March to say delivery would be 12th March ( 6 weeks from order ) but unfortunately that was the one day we could not have anybody to open the house and asked for another date. They said they would schedule us for their next delivery. I phoned the store after 8 weeks and they said the company would phone me within next 10 days to arrange delivery – they never bothered to phone. I phoned the store again after 9… Read Full Review

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★★☆☆☆

“Don't use in the Highlands !”

Written on: 26/04/2015

We ordered a new bed 30th January with delivery in 4-6 weeks. They phoned 9th March to say delivery would be 12th March ( 6 weeks from order ) but unfortunately that was the one day we could not have anybody to open the house and asked for another date. They said they would schedule us for their next delivery. I phoned the store after 8 weeks and they said the company would phone me within next 10 days to arrange delivery – they never bothered to phone. I phoned the store again after 9… Read Full Review

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★☆☆☆☆

“Incompete quotation service ”

Written on: 22/04/2015 by Langley1987 (1 review written)

Have spent just under £2000 on carpets and vinyl at Maidstone branch for my whole property.. When the fitters turned up they was rude and sarky.. They came into my property and said I needed extras as the extras was not put on their list of things to do.. Not only did I pay £170 in store on one deposit I also payed the fitters £275 for the job plus another £70 on top which was not picked up when I had the proper measurements done.. I had to have 5 doors cut at the bottom which was a title… Read Full Review

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★★☆☆☆

“RIP OFF”

Written on: 13/04/2015 by 255Grady (1 review written)

I ordered laminate wood flooring back 6 weeks ago from carpetright. I paid a total of £566.46p for the material and agreed to pay the fitter £270 for fitting. A 10% deposit was taken for fitting..... Due to the fitters being busy fitting could not occur until today.. I decorated the rooms and emptied them of furniture this morning. At 11:00 the fitter turned up as agreed So far so good. His first complaint was that the room should have been empty although the paper work says the fitter would… Read Full Review

Davieworsley's Comment

Written on: 14/04/2015

Ok. Can't Fault the manager at Poole today. He rang up after just after 9:00 and said Carpet Right would not charge me the extra £250 and would do the job tomorrow. I still got my money put back on my card and I have decided after looking at prices in B&Q to do the job myself at a substantial saving I've checked it out on utube about how to do it, doesn't look to bad....If fact Carpet Right did my hall several years ago and that don't look to good.. Now where did I put my trusty rusty saw last time I used it 10 years ago

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★☆☆☆☆

“vinyl for kitchen”

Written on: 12/04/2015 by McFarland1 (1 review written)

Went into yarmouth carpetright to choose some vinyl for our kitchen, found one we liked and were advised to have someone come out and measure up to get the correct measurements and give us a price. Young boy came out, measured up then assured me he would ring that afternoon with price and availability that was a week ago still haven't heard back from anyone. Of course we are now going somewhere else but they could of had upto £400.00 off us what a way to run a business no wonder they are in… Read Full Review

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★★★☆☆

“hidden prices”

Written on: 31/03/2015 by janeve (1 review written)

Told me price carpet would be and price for fitting Which i agread on Then told me it would be another £29 to have carpet delivered It isn't in with the fitting price Rediculous But this is the third carpet iv had fitted from there yet the first time iv been asked if I want it delivered so now realised delivery was added on to the price of my last 2 carpets without been given the choice I am of course picking the carpet up myself which is 5 mins away Not paying the extra £29… Read Full Review

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★★☆☆☆

“They never returned my calls”

Written on: 02/03/2015 by MissElspeth (1 review written)

When I visited my local store the staff were friendly and helpful. I paid a £50 deposit for samples and booked a free estimator visit. So far so good. The estimator was friendly and helpful, answered my questions etc.. He was about leave when I asked him how much it was actually going to cost. He gave me a verbal estimate, but a week later I have not received a written estimate. I gave him the samples to return to the shop and he said the store would call to refund my deposit. I gave them two… Read Full Review

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★★★★☆

“Appalling customer care. Not worth 1 star”

Written on: 22/02/2015 by Mcats (1 review written)

We bought 2 support,medium matresses from kettering.when trying them they were nothing like the one sampled in store or as described. We have been trying to get refund for mis-sold goods but they absolutely refuse to refund us. We have had two inspections, one from FIRA, who have both said matresses are firm and FIRA said they could not check to see if they were faulty unless matresses were pulled apart. Carpetright are saying they will only refund if there is a fault? We have now emailed… Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGUSTED! Stay well clear of these *****”

Written on: 20/02/2015 by German406 (1 review written)

1st of all let me explain that I am a wheelchair user. When a Wheelchair user needs a new carpet it is usually more involved and labour intensive. I went to carpetright (Farnborough), chose new flooring, placed the order, agreed a fitting date and agreed a price to empty the contents of my lounge because I'm in no physical state to do it. Needless to say, the solo man did not turn up on time but 3 hours late, at 4pm! He decided that the job would take 3 days to do it, which left me up the creek… Read Full Review

Lucylaw's Comment

Written on: 02/03/2015

What disgusting service.
I am also having issues with carpetright Feltham but nothing as hideous as the above.
Let this be a lesson to us all not to even give these people our money.
Shame on you CARPETRIGHT!

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★★☆☆☆

“Big Mistake”

Written on: 14/02/2015 by Kassandra469 (1 review written)

Bought their Grand Slam carpet. Suppose to be their top of the range. I had the best quality underlay which is quite thick. It leaves feet marks that resemble walking on sand. On the stairs where it was so thick the fitters stapled the edges down onto my lovely teak stairs. The sample in the shop was a plain dark brown. However it has a fleck in it that makes it look more like a lighter brown. It also has formed a ridge, at first I thought it just needed stretching. After having two call… Read Full Review

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★★★☆☆

“Carpet ok - Fitter - not”

Written on: 06/02/2015

Bought carpet from oxted branch - fine BUT fitter came + side kick - they were in & out v quickly. Carpet was not fitted properly & I had to ask for them to return to do " job" Up to standard. They did, but my husband said were rude. Job STILL not good. Carpet was not " stuck down " properly & is, already, coming away from mettle strip by door. A Carpet we had previously, ,from a local shop, lasted us for 6 years with no problems. Yes, we paid more but worth it. This one wont last long as… Read Full Review

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★☆☆☆☆

“Do Not Buy”

Written on: 29/01/2015

Ordered a carpet from them two weeks ago for delivery and fitting on 29/01. Got a phone call from Beckton branch on 28/01 at 5:30pm stating that the carpet was not available and will not be installed tomorrow. I took a day off, and the idiots called me the night before when surely someone in the office knew they didn't have it in stock a few days earlier. Customer service is non existent. Rather than trying to offer me something else they refunded my money. Now have to start the procedure all… Read Full Review

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★☆☆☆☆

“Total nightmare!”

Written on: 29/01/2015

By far the worst company i've ever had the misfortune of dealing with. Were told they would turn up at lunch time on a Saturday, didn't turn up until 5pm! Carpet Right specifically told us that we wouldn't have to do anything, the fitters would move the furniture and remove the doors, in their own words they said 'we could sit down and have a cup of tea.' 6pm on a Saturday and we're told by the fitters that they would do no such thing so after calling round numerous family members we start… Read Full Review

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★★★★★

“Excellent ”

Written on: 27/01/2015 by SueTinson (1 review written)

Had a Wilton carpet fitted in hall, stairs and landing.After a few weeks it left marks where we walked. There are only two of us living here. Manager came and looked and agreed it wasn't good. The carpet manufacturer didn't want to know but CarpetRight agreed to replace with a different carpet. We are now very happy with it. Excellent service CarpetRight… Read Full Review

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★☆☆☆☆

“fake advertising ”

Written on: 25/01/2015

After being told that carpetright have the best prices, I found the exactly same carpet at an independent shop cheaper, carpetright use scare tactics to push you into buying from the and the staff have very little knowledge compared to independent shop, shop around first!!!… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 24/01/2015 by Littles1 (1 review written)

Could not believe how badly I was treated by carpet right. I was lied to on the delivery dates and where they could deliver to. This meant that I started a job at 9am expecting the carpet at 10am, however when i contacted them they said I had to wait untill 5pm or collect the carpet myself, losing more money, effort and time. Comtomer service said that I was lieing to them which was a shock. It was all a big shambles and I will not be using them again… Read Full Review

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★☆☆☆☆

“Left me with unfinished, badly laid flooring.”

Written on: 20/01/2015 by KieranForsyth (1 review written)

Despite writing a review here after getting a load of excuses from company as to why my flooring was so bad after they messed it up, the reply was that carpetright would try and resolve the issue as to my very badly laid flooring and being left with no carpet in hall and having to do stairs myself. The company I used just denied all responsibility and no assistance was forthcoming, so don't believe it when Carpetright say they'll sort out any problems. I had recently lost my partner and eldest… Read Full Review

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