Carpet Right Reviews - www.carpetright.co.uk

★★☆☆☆
1.8 / 5
216
19% of users recommend this
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Latest Reviews

★☆☆☆☆

“Extra delivery charges not displayed”

Written on: 16/09/2017 by Elislara (1 review written)

Been a customer of carpet right for many years. Had recently been in store looking for bedroom carpet, after some browsing chose a colour and spoke to sales assistant. Always prepared to pay for usual services underlay fitting door bars etc. Was told the carpet chosen had a £30.00 delivery charge from belgium to our local store. There was no notice of this on carpet chosen or anywhere in store. This in my opinion doesn't reflect the true price of carpet displayed. I sent a complaint on online… Read Full Review

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★☆☆☆☆

“After sales and fitting abysmal”

Written on: 12/09/2017 by Wiley1960 (1 review written)

Very good on the sales side of things. Took our order then it was downhill all the way. Had to chase them to get a suitable fitting date, that took us three days to get sorted and only after many phone calls and a threat to cancel.they even have the cheek to charge us 50 pounds for scheduling their own fitters. I cannot imagine a more stressful transaction than the one we have just completed with CARPETRIGHT of HULL… Read Full Review

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★☆☆☆☆

“be aware. they breach the customer rights.”

Written on: 11/09/2017 by O'Donnellcc1965 (1 review written)

I bought the mattress. 5 years warranty!!!! and after 3 months turned out it is faulty with big whole on the middle. They sent 3 inspectors, two of them were from the store just members of staff and one from FIRA, which they called "independent inspection"(ha ha ha). Go online and check this link to see how independent FIRA is!!!!: The FIRA inspector stated in his report, that "isn't visible fault of manufacturer" and on next page show the picture of big whole on the middle of my mattress. He… Read Full Review

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★☆☆☆☆

“Loughborough carpet right dreadful customer service”

Written on: 29/08/2017 by Silvavu410 (1 review written)

Went to the Loughborough store to buy carpets and I must admit it was the most awful retail experience I have had...the manager could not leave his desk yet he was stood outside smoking an artificial cigarette for 15 mind when we first arrived...he and his underling were simply not interested in making a sale...we left and shopped elsewhere...disappointing… Read Full Review

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★☆☆☆☆

“fitted carpets and service and fitting”

Written on: 26/07/2017 by TaylorThornton157 (1 review written)

initial service was good until I purchased the carpets for fitting and carpet right contractors to fit. The fitters cut short the carpet in many places, left it so gags on staircase on sides, did not fit all the brass coloured extras, taking one away and leaving exposed and trip hazard carpet. The bath panel was misplaced, cuts in the skirting boards and bath board wall covering. splits were pusher used. Black finger marks on the walls The whole point was to cover and protect my tiled hallway… Read Full Review

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★★★★★

“review of carpet right”

Written on: 18/07/2017 by axDodd262 (1 review written)

excellent service from the shop and also the fitter. Manager of the store measured the 2 bedrooms for me. They were fitted the next day. Excellent job and good value for money. The fitter took his shoes off when fitting the carpet. Well done to Carpet Right… Read Full Review

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★☆☆☆☆

“Shocking customer service!”

Written on: 13/07/2017 by Whalen36 (1 review written)

Tried to book a slot for the measuring service, nothing available in ANY surrounding store to suit for a month and wouldn't let me book a slot outwith that! On calling my local store I received an automated message saying nobody can take my call and cut me off. After trying customer services they were no help to me whatsoever... then surprise surprise I receive a call from my local store an hour later to book an appointment?????? Went elsewhere, got much better service & certainly won't be… Read Full Review

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★☆☆☆☆

“What a shower!!!”

Written on: 28/06/2017 by 465Hoffman (1 review written)

Around Easter we decided to purchase and have fitted carpets for the stairs and landing and a spare bedroom. A estimator came out and advised costs after a measure up against carpets we had already chosen on our visit to the store. We were advised that carpets would arrive around 2 to 3 weeks from order so I paid the full amount over the phone minus the fitting fee. 5 weeks on we had not received any call about the carpet arriving at the store to then arrange its fitting. My wife then rang the… Read Full Review

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★☆☆☆☆

“pay the extra and go elsewhere”

Written on: 21/06/2017 by chrislucchesi (1 review written)

so I decided to buy a new carpet and wooden floor for my new house and carpetright had a great deal on and seeing as they are national company I thought well cant go wrong , how wrong I was. ordered carpet in feb didn't get fitted till late march and wasn't even contacted we had to call them, however things get lost or forgotten so let this one go , the wooden floor fitter turned up and wow this guy was good a total asset to whoever he works for. then alas the carpet saga starts. The carpets… Read Full Review

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★★☆☆☆

“Poor”

Written on: 05/06/2017 by 447Ramsey (1 review written)

Was a returning customer but poor service this time in store and fitters who turn up when they like,also object to paying £30 deliverey and fitting on top. Won't be using them again… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 31/05/2017 by BaronPorter436 (1 review written)

I'm a previous customer of carpetright but since last time, standards have declined sharply. The Burton in-store experience was lack lustre but we figured the floor was the important thing, not service in-store. The fitter came. Took ages, brought someone who seemed to do very little. He then asked me what I thought. I raised a couple of concerns after a cursory look and he argued with me. Someone in my home, being paid to provide a service, argued when I gave my opinion. In the end, I was… Read Full Review

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★☆☆☆☆

“Diabolical service....AVOID AT ALL COSTS”

Written on: 29/05/2017 by AmiraJimenez319 (1 review written)

Visited the store and chose Luxury Vinyl Tiles and arranged measuring for 2 days later. This was completed and the order was placed, paid for and delivery/ fitting date arranged. Less than 12 hours before fitting it was cancelled, the reason given that the flooring hadn't been delivered to the store and wasn't in the main depot!! Eventually told that it would be delivered 2 weeks after it should have been fitted and only fitting date available which was suitable for me was 3 weeks after… Read Full Review

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★☆☆☆☆

“carpetright less than truthful. buy elsewhere.”

Written on: 27/05/2017 by LJGillooley (2 reviews written)

A couple of years ago I bought 35.5m2 of carpet at £49.99m2 (10 year warranty) plus underlay and fitting from the Lancaster CarpetRight store. A week after fitting it became obvious there was a problem with the underlay with hard bits sticking up. I complained to the store as this should have been noted by their fitter. They offered to inspect the underlay if we undertook the removal of the top carpet and furniture at our cost, we are in our seventies and were not prepared to do this. Note we… Read Full Review

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★☆☆☆☆

“Poor Customer service and principles!”

Written on: 27/05/2017 by RossAtGlasgow (1 review written)

We ordered carpets on day 1 of entering the store(Carpetright). We payed £100 on a quote based on accurate new home measurements and what seemed like a good deal. We were price promised that day and so signed up. 2 months pass, the girl who took our deal had left the company and after house measurements were taken the local store in Glasgow said they couldn't commit to price promise and we'd now have to pay fitting on top of product which was originally included with price. In summary, they… Read Full Review

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★☆☆☆☆

“After care Rubbish”

Written on: 16/05/2017 by Cookie200 (1 review written)

Purchased from your Staples Corner store carpet and flooring for my elderly mothers property. This in store service from a female was very helpful. The fitting took place on the 29th January this year. Bearing in mind that she lives on her own and has trouble walking ,the carpet has already started to slip from under the door bars. Since last Monday I have called the store direct, 7 times. Last week a gentleman assured me that a fitter would visit my mother on Thursday. This did not happen .I… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 30/04/2017 by Moran1964 (1 review written)

Have been using Carpet Right for over 30 years and have sent numerous friends and family to them also. We have been very loyal to Faraday Mill store in Plymouth, but I do not think I have ever been treated so disgustingly in all my life and it turns out by the store manager. In September of 2016 I purchased a carpet for my mothers bedroom, but due to the fact that she suffers with Dementia and has been very poorly I asked them to hold off fitting the carpet, which they agreed would be alright… Read Full Review

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★★☆☆☆

“Please please do not use Guiesley,LEEDS cr.Take your...”

Written on: 22/04/2017 by Gorman497 (1 review written)

Please please do not use Guiesley,LEEDS cr.Take your money and mess you around.Did not deliver on the date promised after taking a day off work. Said another day but arrived two hours late… Read Full Review

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★☆☆☆☆

“Court action being raised”

Written on: 20/04/2017 by McDonaldzt236 (1 review written)

Have had to resort to raising court action in small claims court against Carpetright for the sum of £39.30. Of course court cots and legal fees will be added. Purchased carpet and vinyl from the Hamilton store recently where I was promised free delivery due to the costs of the purchase. When I later looked at the invoice, noticed delivery charge of £29.95 had been added. After several arguments and promises, the delivery charge was refunded after admitting they had lied. On further… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 10/04/2017 by helenlsuth (1 review written)

Do not use Carpetright in any circumstances. They are just terrible. They have no idea what's in their warehouse and even fitted the wrong colour vinyl in my kitchen. Terrible customer service. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Would not buy carpet”

Written on: 06/04/2017

I have not even bought a carpet from Carpetright but as i have visited their store twice to enquirer felt I had to comment. The first time I waited for ages to be served even though there was only one other person in the store being attended to. The other member of staff sat at a desk and said nothing. So when I asked about service was told the other member of staff would be free soon. I waited awhile and then left. I decided to give Carpetright another try. Again with no other customers in… Read Full Review

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