Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★★★★★

“Burnley Store - staff and fitters second to none!”

Written on: 27/08/2015 by Rogerk311 (1 review written)

brilliant service in store but the fitters were a class above others I have used. Arrived on time, consulted me on how I wanted the flooring fitted - advised me on the best way and fitted it beautifully. Cleaned up before they left. Can't recommend them more highly… Read Full Review

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★☆☆☆☆

“terrible customer service ”

Written on: 26/08/2015 by Deewood (1 review written)

I purchased a bed from the store in Kidderminster . There were three colours that the bed came in .only one was on display in the store . The salesman assured me that the colour I had chosen was a white framed bed as it looked in the picture on display even though it was called ivory . I told the salesman it had to be white as I have just bought all my other bedroom furniture in white . No its defiantly white I was told and I went ahead with the purchase . To my dismay after a quick delivery… Read Full Review

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★☆☆☆☆

“Substandard carpet”

Written on: 21/08/2015 by 443Lowe (1 review written)

I purchased a carpet from the Rochester branch I must admit it was one of the cheap ones on the roll but I did not expect it to be substandard. The fitters laid it and made my stairs look all wonkey. They returned after I complained and told me it was the way the carpet was made and if they tried to rectify it, it would not be straight.Also the join is very visible and probably will get worse when walked on… Read Full Review

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★☆☆☆☆

“carpet problems”

Written on: 21/08/2015 by vuMerritt1972 (1 review written)

Please do not buy from this company-they make empty promises to get the sales -I can only assume they are paid on commission! As a result of their incompetence I have wasted 2 days holiday and incurred extra expenses. Please do not buy from them. And they have a terrible customer service team!… Read Full Review

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★★☆☆☆

“Disappointed with quality of the oak laminate flooring”

Written on: 18/08/2015 by Bright-warren (1 review written)

I purchased carpet and the oak laminated flooring. ..I have no problem with the carpet . But I found the laminating flooring for starting to chip after only 3 months. .reported it very unhelpful manager who also accused me of dropping somthing on it ...was kept one week waiting for it to be fixed. When they only came to take a picture. .this day was suppose to be my daughters 18th birthday dinner at home which I had cancelled.only for them t9 take a picture ...after another 5 days no word I… Read Full Review

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★☆☆☆☆

“Poor Laminated Flooring Service.”

Written on: 11/08/2015 by Aracelia86 (1 review written)

I contacted Carpet Right Croydon for getting laminated flooring to my flat. To me the whole exercise appears rather irregular?? I was given a quote that was increased near about the work starting. Then mid way of the flooring work the fitters wanted more money?? I was told the job would be completed in 6 hours that turned out to be more than 10 hours. Finally the flat was left unclean and the kitchen cooker perhaps used without my permission. Not recommended… Read Full Review

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★☆☆☆☆

“Rubbish floor layer”

Written on: 10/08/2015 by kfPorter167 (1 review written)

Came to fit vinyl flooring the fitter said he needed to latex the floor.our house had a perfectly flat floor as vinyl had been down when the house was brand new. He made a mess of that on the skirting board outside on the patio and was then all uneven at the edges.we had to pay extra for this mess, then he came back to lay it all the edges are cut uneven I could have done a better job myself within a month all bumps appeared the vinyl could be lifted up with one hand as it isn't even stuck… Read Full Review

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★★☆☆☆

“Complete Fiddle with the Delivery and Fitting charges”

Written on: 20/07/2015 by CarsonGilbert (1 review written)

we had Stairs Hall and Landing Fitted. It's a complete Fiddle, you pay for the fitting, also have to pay the fitters to Deliver the carpet, when they are coming anyway to Fit. We have just been to a smaller local company, you pay just for the fitting, NO delivery charges. Saving £41. NEVER AGAIN Also the Fitter used BAD Languige while fitting… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 18/07/2015 by JaxFlynn (1 review written)

I attempted to order 2 lots of vinyl flooring for 2 of my properties, one was measured up but after a week of waiting for a quote i called to discover that my order was "still in the tray" no one had bothered to price it up,the second order had not even been measured up as they had "lost" the order form The assistant offered no resolution, he just kept saying " not my fault, i didnt do it" totally useless rang the head office , they are as bad, no one is available, they say they will call back… Read Full Review

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★★☆☆☆

“WATCH OUT FOR CARPET RIGHT'S ADD ON'S”

Written on: 14/07/2015

I am writing this after my recent experience in using Carpet Right. Have used them in my letting properties over the last 15 yrs,and have found them cheap (i buy their carpet off the roll). Although not very good quality (but i change the carpet every 3-4 yrs) and the fitters have to be watched as they are always in a rush to get to the next job.I recently had their West Drayton branch come and measure a 3 bed house for a complete relay.When I went to the branch to play the deposit I noticed I… Read Full Review

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★☆☆☆☆

“Avoid, avoid, avoid”

Written on: 14/07/2015 by Yadirax366 (1 review written)

My wife and I popped into our local Carpetright to look at the various carpet options. we wanted a very good quality carpet so one of their members of staff directed us to a section of carpet that was on a 50% sale price (approx £34 msq down to £17msq) Carpetright came to our property and measured the required areas. The total cost for the select carpet, underlay etc was approx £4,200.00 + £500.00 for the fitting (nearly £5k) The carpet was ordered and then about two/ three weeks later we… Read Full Review

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★☆☆☆☆

“Underlay but no carpet ”

Written on: 05/07/2015 by Heath85 (1 review written)

The carpet fitter came and laid underlay in my living room and dining room. He said he didn't have the right size piece of carpet and he'd advise the shop to contact me. I haven't heard anything since. I've rung my local shop but I know they never answer because there's usually only one person there. Rang central number and their idea of help is to give me the telephone number that's on my receipt. Carpetright may be cheap but they are most certainly stressful when it comes to customer service!… Read Full Review

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★★☆☆☆

“Sent wrong vinyl!”

Written on: 25/06/2015 by 167CantuItalian (1 review written)

Had a house re-carpeted and vinyl in bathrooms and kitchen. I had written down my choices and they processed the order. When I got home I noticed the sales guy had written down the wrong code colour for the vinyl, so I rang straight back to correct it, whereupon he made out it was my mistake and just kept saying 'that's the code number we have written here' - Eventually I convinced him that despite that, it was not the code I wanted and he agreed to change the order. Several weeks later, the… Read Full Review

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★☆☆☆☆

“Buckingham Branch Rubbish Customer Services”

Written on: 24/06/2015 by Arely206 (1 review written)

Had to wait weeks for the carpet as it wasn't in stock. This was the carpet was prominently advertised on the website with all bells and whistle with 50% off etc. Surely they should have realised that it would be a very popular buy and have the stock to meet the demand. Anyway the store eventually contacted (two weeks) me and the manager informed me that I could have an AM fitting 3 weeks hence. There was mention of a phone call with a more accurate time nearer the fitting date but that was… Read Full Review

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★☆☆☆☆

“Carpetright 50% off and free fitting ..yeah right...”

Written on: 23/06/2015 by Fuller1977 (1 review written)

I went to Carpetright to get a quote for carpet to be fitted thoughout the house. I was given the sales talk regarding the 50% discount and the free fitting. I have a three bedroom house, so 4 decent size rooms and a boxroom for the last bedroom upstrairs also the hallway stairs and upstairs landing. The quote came to £2275 including 50% discount and the free fitting. I also had to pay a depoist to keep that offer open for i was told, two weeks, the depoist was £100 (wasn't really happy… Read Full Review

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★☆☆☆☆

“Awful fitting of the carpet”

Written on: 08/06/2015 by Megan191 (1 review written)

Fitter hardly said a word - proceeded to fit the carpet. Next day the carpet was coming out of the room dividers - air bubbles everywhere. Damaged furniture when moving it. Came back - only stayed a few mins and said everything sorted - it wasn't. Fitting is really bad. Wish I had read the reviews first!!… Read Full Review

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★☆☆☆☆

“customer survey required!”

Written on: 06/06/2015 by creese1234 (1 review written)

Hereford branch would benefit on regular customer surveys as they don't appear to be taking note of there 'very poor' customer reviews! Amateur sales team with tacky approach does not help. Don't underestimate 'Jo public!! Also, branch would benefit from following customer service right through to the end including fitters (we booked them through you remember) and not just when all the money has been handed over! Would be interested to see both the branch and regional manager's job spec? Would… Read Full Review

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★★☆☆☆

“very poor customer service, not reliable at all”

Written on: 04/06/2015 by Jay205 (1 review written)

I went to Carpet Right because I thought the quality of the service would be better than any B&Q or Homebase but I was wrong... I chose a luxury laminate floor which I had to chase up to get it set. (I am not even mentioning the 1000 times I called the store, found engaged telephone lines or been asked to call back the following day). Very poor customer service, very good when ordering the production though. Then the date for the flooring set in my flat was wrong and took a day off for nothing… Read Full Review

Creese1234's Response to Jay205's Review

Written on: 06/06/2015

Total agreement. Hereford branch are appalling! Amateur sales wanna be's! Once you hand over the money and in our case it was over£1000, they are not interested and then blame it all on someone else when things go wrong. Like I said at the start, appalled with this company!

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★☆☆☆☆

“Gateshead Store staff nice, fitter was awful!”

Written on: 31/05/2015

This is my second time with Carpetright over the last 5 years and will definitely be the last. They really need to establish a bank of reliable and quality fitters as despite them being external contractors it is they who are leaving the final and lasting view of the company and in my experience it is not good one. The staff in the showroom couldn’t have been more helpful and attentive with my selection and taking the order which was for bathroom and kitchen vinyl. All was progressing… Read Full Review

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★☆☆☆☆

“Avoid like the plague!!!!!”

Written on: 14/05/2015 by Marisol194 (1 review written)

Carpet fitting is shocking with pieces of carpet missing and parts stuck in, fitters broke my daughters bed, broke of the leg on my bedside table, and put a whole through my bathroom door, they denied it, carpet right have made me feel like a liar pursued them for 5 months to replace my damaged items all the while my daughter is sleeping on bedroom floor on mattress. No option but to pursue legal action, needless to say my solicitor will be asking their side to pay fees in having me having to… Read Full Review

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