Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★★★★★

“Excellent ”

Written on: 27/01/2015 by SueTinson (1 review written)

Had a Wilton carpet fitted in hall, stairs and landing.After a few weeks it left marks where we walked. There are only two of us living here. Manager came and looked and agreed it wasn't good. The carpet manufacturer didn't want to know but CarpetRight agreed to replace with a different carpet. We are now very happy with it. Excellent service CarpetRight… Read Full Review

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★☆☆☆☆

“fake advertising ”

Written on: 25/01/2015

After being told that carpetright have the best prices, I found the exactly same carpet at an independent shop cheaper, carpetright use scare tactics to push you into buying from the and the staff have very little knowledge compared to independent shop, shop around first!!!… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 24/01/2015 by Littles1 (1 review written)

Could not believe how badly I was treated by carpet right. I was lied to on the delivery dates and where they could deliver to. This meant that I started a job at 9am expecting the carpet at 10am, however when i contacted them they said I had to wait untill 5pm or collect the carpet myself, losing more money, effort and time. Comtomer service said that I was lieing to them which was a shock. It was all a big shambles and I will not be using them again… Read Full Review

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★☆☆☆☆

“Left me with unfinished, badly laid flooring.”

Written on: 20/01/2015 by KieranForsyth (1 review written)

Despite writing a review here after getting a load of excuses from company as to why my flooring was so bad after they messed it up, the reply was that carpetright would try and resolve the issue as to my very badly laid flooring and being left with no carpet in hall and having to do stairs myself. The company I used just denied all responsibility and no assistance was forthcoming, so don't believe it when Carpetright say they'll sort out any problems. I had recently lost my partner and eldest… Read Full Review

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★☆☆☆☆

“absolutely terrible! ”

Written on: 20/01/2015 by nrNewman94 (1 review written)

Really awful in every way, the estimator was so late I had to reschedule, the next appointment she was over a hour late with no apology or explanation (I wish I had decided not to use them at this point) I asked for quotes for 2 types of flooring, they only sent me 1. I decided to use them anyway, the fitter was over 2 and a half hours late! I had called the store repeatedly to ask where he was, they said they'd call me back they didn't. They eventually told me he'd left the store hours ago… Read Full Review

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★☆☆☆☆

“absolutely terrible! ”

Written on: 17/01/2015 by Monkeyman456 (1 review written)

Really awful in every way, the estimator was so late I had to reschedule, the next appointment she was over a hour late with no apology or explanation (I wish I had decided not to use them at this point) I asked for quotes for 2 types of flooring, they only sent me 1. I decided to use them anyway, the fitter was over 2 and a half hours late! I had called the store repeatedly to ask where he was, they said they'd call me back they didn't. They eventually told me he'd left the store hours ago… Read Full Review

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★☆☆☆☆

“Worst Service Ever!”

Written on: 15/01/2015 by laselina123 (1 review written)

Carpetright fitters made a right mess of my flooring, I wrote a review before and got nowhere, company refused to take responsibility and I was left to fit stairs on my own, not enough carpet for hallway and kitchen flooring came up after a few weeks, DO NOT use this dreadful, insensitive,horrid company!… Read Full Review

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★☆☆☆☆

“Just plain awful”

Written on: 10/01/2015 by hkSchaefer204 (1 review written)

Firstly the price on the Internet is deceiving and when you go into the store you realise it's about 3 times the price. We had vinyl fitted in our shower room. We had silicon to go round the edges which was the worst job I've ever seen rang up to complain same bloke came round and did the same terrible job. They wiped up some mess and threw it down the toilet which got stuck to the sides. The vinyl is not bubbling in places. I wouldn't touch this company or ever recommend them… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 07/01/2015 by Alizaq466 (1 review written)

Tried to cancel the order just 3 days after placing it. The reason for doing this was that although I had been told fitting the laminate could be done within one week, when the fitter called me, his earliest date was month a half away. Spoke to the manager of the store who couldn't be more rude and emphatically denied he would cancel the order. If you ever purchase anything from them, please read carefully every single line of the contract or you'll end up stuck with them. And if the company… Read Full Review

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★☆☆☆☆

“Aggressive, rude laminate fitters”

Written on: 21/12/2014

I waited in a whole day for the laminate fitters to arrive. They didn't. I had to ring the Longwell Green store 3 times before they finally confirmed they would not be coming that day (this was at about 4pm)- no apology. When the fitters came 6 weeks later, they were rude, disrespectful, they left all of the spare laminate, offcuts and packaging in my front garden and only just fitted the laminate under some thresholds (so you can see the ends of the planks in some places). I would not use this… Read Full Review

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★☆☆☆☆

“Threatening and intimidating behaviour from fitters”

Written on: 15/12/2014 by LexieNeal (1 review written)

We purchased Laminate flooring from Carpetright West Thurrock branch and it cost well over £1,000 including fitting for our kitchen floor. Last week we noticed that our brand new kitchen fittings had been damaged by the fitters. Furthermore the flooring had snapped in one area. Two fitters turned up today and one was aggressive in his tone, standing over my wife, raising his voice and being extremely intimidating insinuating it was her fault. He left her in tears. I heard the latter part of… Read Full Review

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★☆☆☆☆

“Delboy sales”

Written on: 13/12/2014

Just got bedstead delivered. We ordered from them as we were told by the salesman that they would assemble (one of our buying criteria). The delivery men refused to assemble. Called the manager of the store - extremely rude and obnoxious. He refused even to entertain the idea, and insinuated that I am the liar whilst his salesman told us that they would assemble. I said I am not accepting the bed or signing for the delivery, and he said he will not refund any money back even if I do not… Read Full Review

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Anneml's Comment

Written on: 03/01/2015

What store was this from please ?

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★★★★★

“Exceptional service.”

Written on: 03/12/2014 by 8082ron (1 review written)

Bought the carpets for my entire house at the Darlington store & the service was faultless from start to finish. Staff were more than helpful, fitters were pleasant & professional every step of the way. They hoovered every room as they left, removed all their rubbish, remained jovial and helpful for the full five hours they worked without a break - on a very wet day too. I wouldn't hesitate to buy my next carpets from this company - first class service… Read Full Review

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★☆☆☆☆

“Horrible experience, wish I'd gone elsewhere”

Written on: 03/12/2014

Had carpet and bed,mattress delivered, brought from Trowbridge store . Delivery men knocked my radiator damaging my bed and radiator causing it to leak all over my carpet. They didn't tell me just demanded £40 cash (invoice says delivery £0.00) only found out because I went upstairs and found my cat drinking radiator fluid from a rapidly growing puddle. Delivery men rude and shouted down the phone at me, had me in tears, store manager just as rude, refuses to tell me names of delivery men… Read Full Review

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★☆☆☆☆

“Avoid like a plague”

Written on: 28/11/2014 by MiracleDaley (1 review written)

Carpet right sells carpets with a 5 to 10 year warranty. However, if after 3 years you notice any problems with your carpet they will not move their finger to fix it. I am in a situation where I ma being told i should have reported a problem within the first 12 months. Avoid like a plague!… Read Full Review

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★★★★★

“Much better than expected”

Written on: 17/11/2014 by Mummeryc (1 review written)

Used the Slough branch (Twinches Lane) Had excellent service from the branch team and the fitter was a very nice helpful guy. The price was fair as well. Great choice of sensible priced carpets. We had a quote from a small independent shop and they came out very expensive in comparison. They removed the old carpet and underlay and disposed of it for £50. We did'nt have to do a thing. Great… Read Full Review

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★☆☆☆☆

“Too Good For My Money”

Written on: 05/11/2014 by McDermott447 (1 review written)

Popped into local branch ( Barnstaple ) to get a price to carpet my whole 4 bedroom house. 20 mins and not even one sale person even acknowledge me. Must be too good for my money. Will take business else where… Read Full Review

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★☆☆☆☆

“no tape measure”

Written on: 30/10/2014 by barnie218 (1 review written)

have been looking for carpet recently gave the store at north Cheam surrey a go gut feeling said leave well alone sales man came round to measure up where talking wood flooring downstairs and carpet for 2 bedrooms and hall stairs and landing, he turned up an hour early with a scrap of paper and pen that he asked if I had a tape he could borrow witch I did would not leaf any samples to show wife said he had taken them from store when I asked for the price he informed me he had also forgotten… Read Full Review

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★★☆☆☆

“SECOND HAND BED”

Written on: 02/10/2014 by Alisha86 (1 review written)

I brought a bed from carpet right which was a sleepless night product. I was served by a trainee who did his job very well however upon delivery the bed arrived with a dirty stain and the mattress had come apart. This was a disappointment as i had taken the day of work. The have stated they will send another matress out however this means i will have t take more time of work to9 wait for a bed. That is another 21 days of waiting… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 20/09/2014 by surrey1978 (1 review written)

Everything is fine until they get your money, you are assured that they can deliver, after that they kept delaying for various reasons for over a month. They were extremely rude as well. On the day they were supposed to do the fitting, while waiting for the fitter, we got a phone call that they do not have the carpet in stock, despite speaking to them one day earlier and being assured everything was ok. Asked for a refund, hope they will do that… Read Full Review

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