Carpet Right Reviews - www.carpetright.co.uk

★★☆☆☆
1.9 / 5
200
20% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Carpet Right - www.carpetright.co.uk - Ask a question now

Media Gallery for Carpet Right - www.carpetright.co.uk

Carpet Right - www.carpetright.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Please please do not use Guiesley,LEEDS cr.Take your...”

Written on: 22/04/2017 by Gorman497 (1 review written)

Please please do not use Guiesley,LEEDS cr.Take your money and mess you around.Did not deliver on the date promised after taking a day off work. Said another day but arrived two hours late… Read Full Review

Report this review
★☆☆☆☆

“Court action being raised”

Written on: 20/04/2017 by McDonaldzt236 (1 review written)

Have had to resort to raising court action in small claims court against Carpetright for the sum of £39.30. Of course court cots and legal fees will be added. Purchased carpet and vinyl from the Hamilton store recently where I was promised free delivery due to the costs of the purchase. When I later looked at the invoice, noticed delivery charge of £29.95 had been added. After several arguments and promises, the delivery charge was refunded after admitting they had lied. On further… Read Full Review

Report this review
★☆☆☆☆

“Utter rubbish”

Written on: 10/04/2017 by helenlsuth (1 review written)

Do not use Carpetright in any circumstances. They are just terrible. They have no idea what's in their warehouse and even fitted the wrong colour vinyl in my kitchen. Terrible customer service. Avoid at all costs… Read Full Review

Report this review
★☆☆☆☆

“Would not buy carpet”

Written on: 06/04/2017

I have not even bought a carpet from Carpetright but as i have visited their store twice to enquirer felt I had to comment. The first time I waited for ages to be served even though there was only one other person in the store being attended to. The other member of staff sat at a desk and said nothing. So when I asked about service was told the other member of staff would be free soon. I waited awhile and then left. I decided to give Carpetright another try. Again with no other customers in… Read Full Review

Report this review
★☆☆☆☆

“Avoid”

Written on: 24/03/2017 by Aracely168 (1 review written)

I bought a bed from the Ashington store. When it arrived the delivery men refused to take it up our two flights of stairs, my partner and I had top do it ourselves. The mattress had a dirty mark on it, one of the drawers was broken and another sticks. When I rang the store they told me to take photos and email them in, then gave me the wrong email address. It was the most uncomfortable bed I have ever slept on. It took many weeks of phone calls and emails to the store to get an independent… Read Full Review

Report this review
★★★★☆

“Thank you, CarpetRight, Blyth!”

Written on: 23/02/2017

I bought two good quality carpets from CarpetRight, Blyth, in the January sale. They arrived on schedule and were fitted to a high standard. The fitter was very polite, respectful of my property and left the rooms clean and tidy. A few days later I found a slight fault in the larger carpet. CarpetRight sent the fitter back immediately to check out my complaint. The fitter reported to CarpetRight, CarpetRight in turn dealt with the manufacturer. The carpet was replaced and refitted within a… Read Full Review

Report this review
★☆☆☆☆

“0 stars”

Written on: 17/02/2017 by McGee81 (1 review written)

Andover store. This company are totally dishonest. An estimator came, we had a long chat about our floor as its not your standard square room. He said tiles would need to come up etc. The quote was accepted. Time taken off work and the job booked. Nobody got in touch to say what time the fitter would come so I called them and queried them saying it only needed an afternoon time slot (the estimator had said all day); on the day I called again to give directions and again queried how they would… Read Full Review

Report this review
★★★★☆

“Very good Service ”

Written on: 29/01/2017 by Brogan455 (1 review written)

While the carpet itself was overpriced for the quality of it I completely give 5 stars to the fitting guy. Was in and out in a short time and looks amazing, no faults to see and was such a pleasant man. Will be getting the rest of my flooring done here… Read Full Review

Report this review
★★★★★

“Vinal supply and Fit Solihull store ”

Written on: 21/01/2017 by Farebrother (1 review written)

I had brought and had fitted 2 lots of vinal in my bathroom from a cheaper shop but it didn't look right, so I gave up! Went to carpet right in Solihull they were very busy but when it was our turn the salesman was very efficient and knowledgable. Today the fitter came, I already had 2 different fitters fit vinal from another store so my expectations were not to high. I was so impressed, on time, clean, efficient, tidy, respectful, but most of all accurate. The finished job looks great. I never… Read Full Review

Report this review
★☆☆☆☆

“Customers denied important information”

Written on: 23/12/2016 by AdalynMcCallum342 (1 review written)

I bought a carpet of a soft-pile synthetic material from Carpetright only to find after it had been fitted that it that it could not be cleaned by my ordinary upright vacuum cleaner. A Dyson engineer said it could not be cleaned by ANY upright cleaner. I returned to Carpetright and a salesperson told me that this was correct, and no carpet in that particular range could be cleaned with an upright cleaner. I asked why this was not made known to me when I bought the carpet. Had I known I… Read Full Review

Report this review
★☆☆☆☆

“Misleading and Poor Service”

Written on: 19/12/2016 by EvieHarrington (1 review written)

Carpet fitters came with the wrong carpet. Wanted us to accept it and have it fitted. Store Manager and Staff incompetent. Wouldn't ever use them again. Took a refund due to feeble excuses… Read Full Review

Report this review
★☆☆☆☆

“Terrible service”

Written on: 11/12/2016 by Young416 (1 review written)

My carpet was fitted poorly with large wrinkles down the middle of the room. The room had been left so messy that I didn't even see the wrinkles until the fitters had left (deliberate?). I made two appointments over the next two weeks, for someone to return and correct the problem, but both appointments came and went with nobody showing up. Head office have no interest and just refer you back to the store, who keep offering more visits, with no guarantee that anyone will show up. Once they… Read Full Review

Report this review
★★★★★

“carpet buying”

Written on: 05/12/2016 by par69ns (1 review written)

Bought a new carpet for living room went to the north shields branch salesman was first class. He showed my wife and I the range of carpets but my wife wanted the exact carpet advertised on tv. He arranged for an estimator to call the next day and finalised the transaction that afternoon. I was kept informed by phone of when the fitters would arrive and they arrived on time were very pleasant and helpful moving the heavy furniture which both my wife and I couldn't move as we are both… Read Full Review

Report this review
★☆☆☆☆

“Vinyl tiles fitted”

Written on: 24/11/2016 by O'Neal245 (1 review written)

Tiles fitted and gone in five hours good job but at £71.50 per hour l would expect it to be a good job. This has not been priced well why do l feel ripped off l will never use them again I was going to be charged another £85.00 but haggled and assured it would take a day to fit no consideration taken for a completely rectangular room no difficult fitting requirements The only expenses out of this plywood ,screws and glue £355.00 it cost Will never use them again rip off … Read Full Review

Report this review
★☆☆☆☆

“AVOID AT ALL COSTS !!”

Written on: 18/11/2016 by Sanaia56 (1 review written)

Poorly trained staff in a hurry to part you from your money. Once they have your money all pretence of customer care goes out of the window - they truly do not care how they treat their customers. I was sold a carpet which was totally unfit for purpose. When fitter saw it he was quite shocked. Lakeside store was not interested and pointed out that I had chosen the carpet ... yes, after advice from the eager salesperson chasing commission who couldn't care less whether the carpet was appropriate… Read Full Review

Report this review
★☆☆☆☆

“Allround poor experience 2016”

Written on: 15/11/2016 by AbigailFagan (1 review written)

It started with the measurements being lost and no contact. Impossible to get hold of the store by phone and when we did the promised return call never happened. Eventually got the carpet ordered and promised morning fitting. Fitteres turned up at 6pm, wanted to fit one room and go home. Their instructions were very different from our purchase order. The fitters measured and cut runner for binding, great. Bound carpet came back too narrow! Now onto three visits to fit carpets. Whilst… Read Full Review

Report this review
★★☆☆☆

“Total Frustration”

Written on: 08/11/2016 by Eve418 (1 review written)

Very keen to sell you carpets but not so good when things go wrong. Bedrooms hallway and lounge carpets fitted. Hallway carpet cut short of doorplate and lounge carpet had a weave fault right across the room. Carpet fitter came back and fitted new carpet to hallway but reported back to manager at Watford branch, nothing wrong with lounge carpet! At start not interested in sending out a rep to look at the problem, many phone calls later they sent a rep, then told it was the manufactures fault… Read Full Review

Report this review
★★★☆☆

“Let Down By Their Fitting Arrangements”

Written on: 04/11/2016 by Keltont374 (1 review written)

The staff in store are always helpful and polite, even the fitters we've had have been pleasant individuals. The floors themselves have been fitted to a decent standard, both carpet and vinyl, but what lets them down is a poor scheduling system and lack of available information for customers. Twice I've been left trying to contact the Crawley store the day before fitting as we've received no information at all on arrival times. Both occasions we're told the unfortunate fitters will not be… Read Full Review

Report this review
★☆☆☆☆

“Half finished Disaster”

Written on: 31/10/2016 by Shirley494 (1 review written)

It started off well, the right carpet the right price and friendly helpful staff in store but that was the end of the 'good bits'. The installation lets it all down. Arriving hours late and then rushing it at the end was surely a bad omen. We weren't even given the opportunity to look at the finished job before the fitters demanded cash there and then. They didn't offer to hoover the carpets afterwards. Once we hoovered and walked around we found that they have laid a faulty piece of carpet in… Read Full Review

Report this review
★☆☆☆☆

“Excuse after Excuse”

Written on: 21/10/2016 by reviwerbloke (1 review written)

Ordered carpet for our living room, hall, stairs, landing and bedroom after a visit from a very professional salesman. Then the problems began.... Initially given a installation date 2 weeks later which I accepted and duly booked the day off (rearranging clients etc. so I could get the day off) Carpetright rang the night before to cancel as the carpet hadn't arrived in the country from Belgium. After much discussion I arranged installation for the following week (today) only for the fitters to… Read Full Review

Report this review
overview