Carpet Right Reviews - www.carpetright.co.uk

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Latest Reviews

★☆☆☆☆

“bad customer service ”

Written on: 06/09/2014 by Lucased285 (1 review written)

I bought my carpet in 2012 I've called them out numerous times the carpet has got a 10yr guarantee it is now fraying from the patio door and they still wont replace it all they said they would do is for another fitter to come round and stretch the carpet again .Ive been intouch with trading standards they sand beach that'll they should replace the carpet only in the living room I paid £800 im rearley fed up with there exuses I would not buy anything from them… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 28/08/2014 by npNeville129 (1 review written)

BAD service from start too finish,took 5months too complete my complaint.MY ADVICE go else where,not eastbourne . My mum had excellent service in Brighton,from the start good advice on carpet for her requirements and budget carpets,fitter very good… Read Full Review

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★★☆☆☆

“Shockingly bad service!”

Written on: 16/08/2014 by Dale135 (1 review written)

I ordered my carpet and was told that it would cost over £200 for their fitters to take up & dispose of old carpet, so my decorators removed all the old carpet & underlay. When the fitters came they asked my friend who was visiting for the day to remove some of the doors. He obliged - don't know why the fitters could not do this. My friend had to replace the doors when they had finished. They left three large bags of carpet trimmings outside my house which the dustmen wouldn't take. When I… Read Full Review

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★☆☆☆☆

“Sittingbourne you are appalling!”

Written on: 16/08/2014 by lzMarshall498 (1 review written)

I have real beef with their 'recommended' carpet fitters. 1.they lie 2. They fob you off. Their fitters caused damage to my home and then lied about it; caused extensive replacement work to be redone - no apology - just a carpet fitter hiding away rather than dealing with it like a man. A small payment was made but it was more of an insult than money that could be used to put good of the damage he caused. And for some reason.. Won't get his 'insurers' involved...... Hmmmmmmm… Read Full Review

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★☆☆☆☆

“burgess”

Written on: 31/07/2014 by burgess76 (1 review written)

We had had the carpet 10 weeks , bought a new sofa , gone to move the old one very shocked carpet has completely fraided away to underlay very very poor quailty will never recommend or buy from them again all the want is your money… Read Full Review

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Pjart67's Response to burgess76's Review

Written on: 01/08/2014

DID YOU KNOW THEY GIVE 6 MONTHS WARRANTY ON FITTING, AND IF NOT ROLL STOCK OR REMNANT , AND BOUGHT FROM THERE DISPLAY STANDS MANUFACTURERS ALL GIVE WARRANTY ,,

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★☆☆☆☆

“Do not buy your bed here”

Written on: 18/07/2014 by mmGreene261 (1 review written)

My partner and I carefully picked out our bed and mattress, spent £1500 up front on a bed. The service was appalling once they had our money. We paid extra for them to take our old bed, to be told when they delivered our new bed they couldn't take our old bed so were left with that to sort out. After the first night with it, I woke up on the sofa because it was as hard as sleeping on the floor. We went into the shop the next day to ask what we could do and have been ignored for 2 months. No… Read Full Review

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Sammy_G's Comment

Written on: 25/07/2014

Have you got anywhere with them yet? I am having the exact same issue. In store the bed felt soft and comfortable but what we have got is something so firm we can't actual use it.

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★☆☆☆☆

“Poor Customer service from Northampton Branch”

Written on: 30/06/2014 by darrenlam1986 (1 review written)

Follow up to the letter that we have sent on 3/6/14 regarding the delivery of the bed frame. We have been informed by (Northampton Store manager) that there is a possibility that the Hampton bed frame will not be delivered until August 2014. If this is the case can we review this as we were told to ring store manager after our holiday on 14th June and see what the situation of the frame. This is a joke as the store manager doesn’t even know when the frame is going to arrive. We are… Read Full Review

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★☆☆☆☆

“Unable to quote!! Hidden extras after you've paid?!”

Written on: 21/06/2014 by Ellisxi341 (1 review written)

Our original quote was wrong then the next day when I went into store to order & double check costs, it was actually wrongly quoted & the carpet actually cost more. Ok, mistakes happen, I understand & gave them the benefit of the doubt & ordered. Now that the carpets have arrived (no refund policy) & I've had the call to book in to get them fitted, oh, there's another extra charge for 'lifting' the old carpets, although this was not mentioned by the sales man despite him being told that there… Read Full Review

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★☆☆☆☆

“Rubbish carpet & Rubbish fitter”

Written on: 14/06/2014 by Rogerdavid369 (1 review written)

Ordered a carpet & underlay for a bedroom £18 a square metre had it fitted and what a bad job, the fitter did not stretch the carpet it doesent stay on the gripper & it is fraying under the bay window this carpet is only been down for two days. Complained to Carpetright even sent an email to there head office they don't seem to be interested, I wouldn't buy from them again they are a waste of time & I would recomended people to go elsewhere… Read Full Review

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★★★★☆

“Kitchen vinyl well fitted at a good price”

Written on: 12/06/2014 by kwDuffy30 (1 review written)

Went to the Tamworth branch where the young man was very helpful. Ordered samples online which came within a day. The estimator came out the same day to finalise measurements branch and the roll took about a week to arrive at the branch. Only waited a few days for fitting, they did a great job, has transformed the kitchen. I know others have had poor experiences but we were very pleased… Read Full Review

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★☆☆☆☆

“Incompetent quotation service”

Written on: 11/06/2014

After taking measurements at my property by Carpetright Farnborough, the sales assistant wanted to sell me 23m2 worth of carpet for stairs and landing that actually measured only 13m2 (as measured by two different competitors and myself). Moreover, I wasn’t made aware of which carpets are particularly suitable for stairs at all. Very pushy and incompetent sales behaviour and inability to read, apply and explain measurements succinctly on paper by sales assistant. … Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 07/06/2014 by Seenoff (1 review written)

I went to Carpetright to collect an order of flooring laminate.i was sent in the rain to another carpet retailer called Storeys which was nearby and told that my flooring was there.the same flooring in Storeys was considerably cheaper than I had paid.it would seem that Carpetright bought t the flooring from Storeys and passed the extra onto me. Carpetright did not even have the sense to collect the flooring from Storeys and keep it in their store for my collection. I feel as if I have been… Read Full Review

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★★★☆☆

“Carpet in lounge hall stairs and bathroom”

Written on: 02/06/2014 by Anne354 (1 review written)

Had to get fitter back twice . The carpet had been cut too short in lounge by the door runner. Still not right but they did sort of fix a new runner. But nails still come out and carpet still too short and is looking tatty. Over a year since been down ,so not under warranty, Love the carpet. Just not the fitter poor job. Next time get someone else to fit the carpet and not one of carpetright people. … Read Full Review

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★☆☆☆☆

“VINYL FLOORING”

Written on: 30/05/2014 by Christiann395 (1 review written)

Went into the Eastbourne branch to get some vinyl flooring for my kitchen from the second the young lad dealt with us he was rude and unhelpful,They didn't have enough on the roll for what we needed,We asked when they would have some more , His answer was I don't know ,We then asked could you get some from another branch maybe ? his answer was maybe but you will be charged delivery , I said well your not being very helpful his reply was well not a lot I can do ,He offered no alternative was… Read Full Review

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★☆☆☆☆

“trained fitter I could have done better myself”

Written on: 27/05/2014 by Kaydenw101 (1 review written)

spent £1000 on lounge and stair carpet the lounge is ok but the stair carpet I think Steve Wonder could have done a better job they have come back after I found 3 inch tear in the in one stair the edges were tuck under and every time you hover it bit come off please go some where else… Read Full Review

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★☆☆☆☆

“Fitters kept kept laminate that was left over”

Written on: 20/05/2014 by Mdm1474 (3 reviews written)

Ordered 38 sq meters of laminate from Worthing branch, I only needed 35 sq meters, after being fitted by their fitters there was nothing left so 3 sq meters mysteriously vanished. The fitters removed 2 doors and left them off saying that it was not their job to shave the bottom of them. I need a lot of other carpets etc to be fitted but will not go back to carpet right… Read Full Review

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★★☆☆☆

“Where the hell is my carpet?”

Written on: 06/05/2014 by strangelad (21 reviews written)

Ordered a carpet 2 weeks before Easter and have been chasing ever since, after 3 weeks I was left a message saying that I could come and pick it up from the Warehouse. Why would I do that? I paid for delivery. They then sent me a customer service questionnaire, which latterly asked if I would like someone to phone me and discuss the issues I'd had, I said yes... Guess what? No phone call after a week. I go on holiday tomorrow for 2 weeks and I'm doubting it's coming before then, come on, a… Read Full Review

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★★☆☆☆

“The 10 year guarantee is worthless ”

Written on: 28/04/2014

Initially a great carpet that was well fitted. Over the next couple of years a patchy faded speckled area appeared. After been given the run around by Carpet Right we eventually got someone to come and look at the carpet. He couldn't decide so the actual carpet manufacturers sent someone else. After agreeing with me it was strange but didn't look like spillage damage' which I confirmed it wasn't as if I'd split something on it I wouldn't have reported it. But today I recieved a letter from… Read Full Review

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Chilady's Comment

Written on: 11/08/2014

I have had the same problem. The carpet delivered and fittied is not the sameas the one we chose from a sample. When we returned to complain the carpet had already been discontinued and the samples could not be found. We ordered a plain carpet and received a speckled carpet which has now become what can only be described as a 'splodged' effect. it looks like we have not vacuumed since we had it. Now dark threadsa re showing through.
It is a waste of time having their 'independent' inspection - it is a person employed by the manufacturer. We have not had any feedback to this complaint. Peculiarly the manager when he inspected said that the 'fading' we reported in the conservatory was 'normal.' In fact we had not reported any fading at all. I had commented that the splodges had nto developed as much in this room as it had been mainly used for storage when we first moved in! They even make up their own complaints.
After just a few weeks the carpet was downtrodden. I overheard one of their staff reporting that a carpet was just disappearing up the hoover. That is our experience - and as it 'sheds' which is normal...but not for months and months - ours is looking worse and more and more marked.
I would not recommend carpetright.

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★☆☆☆☆

“The vinyl we bought was supposed to be of decent...”

Written on: 16/04/2014 by robsbelly (1 review written)

The vinyl we bought was supposed to be of decent quality, but when fitted we new it would not last long in our kitchen, it already as holes in it a year and a half after being fitted. Even the fitter said you will after be careful with this vinyl. Very poor quality. Cheers carpetright dont bother going there… Read Full Review

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★☆☆☆☆

“appalling fitting”

Written on: 09/04/2014 by soliataire (1 review written)

Carpetright used a fitter I have to name as Fred to warn others to request that this man is not employed to fit carpets and lino in your homes. This fitter is unskilled, inadequate and incapable of fitting. especially lino. I have had carpets and lino fitted to a property to sell. I wasn't on site when fitted. I saw it two weeks later when I met the estate agent at the property. We both agreed the fitting was below standard. Lino was rucked up, insufficiently glued and in some places not stuck… Read Full Review

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