Carpet Right Reviews - www.carpetright.co.uk

★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Disgusting ”

Written on: 23/05/2016 by Nicow366 (1 review written)

Paid over £600 for proffesionals to lay an oak floor, carpet & vinyl. Extremely poor quality of workmanship, problems with every thing & the store manager is not interested in my problems now they have had over £3000,00 out of me !!! Went to carpet right for a better service, how wrong was I !!!… Read Full Review

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★☆☆☆☆

“dreadfull customer service”

Written on: 20/05/2016 by harrisjon (1 review written)

I booked a 9am fitting - it is now 5pm and I have still not seen the fitter - I have chased the store and head office but they don't care either ! no calls are returned and no information is given - just an allround dreadfull experience !… Read Full Review

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★☆☆☆☆

“Disgusting attitude”

Written on: 12/05/2016 by Yair279 (1 review written)

Never buy from this company. I bought a carpet from them (£29.99) square metre with 10year quality guarantee and 20year stain resistant guarantee. I contacted them when the carpet was less than 1year old as it was flat all over and looks/feels terrible. They eventually sent someone to look at it but said it was natural wear any tear, then blamed me for cleaning the carpet (I took their instruction on this). I have received flowers from "the main man at Purfleet" as an apology for the way I… Read Full Review

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★☆☆☆☆

“Stay clear!!!”

Written on: 05/05/2016 by Binderie31 (1 review written)

Had my whole flat fitted with carpets which wasn't cheap less than a year after fitting all carpets in flat had rucked up from the underlay when questioned carpet right Cheltenham the manager was rude aggressive an disinterested he actually made me cry!!! As a good will gesture they finally agreed to a new lounge carpet for me which suprise suprise has rucked up again!!! As they are so rude I am currently looking for an outside company to come in and sort out the mess… Read Full Review

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★☆☆☆☆

“Dissapointing - go for a local company instead”

Written on: 28/04/2016 by Sutherlandoq286 (1 review written)

Fitters forgot to stick down the vinyl flooring and didn't seal around the edges. Door bars missed off the delivery twice - they're coming back for a third visit. Carpet was faulty when it arrived in the store so it had to be reordered. Fitters were late. Sales man wasn't that interested when I called him to share this… Read Full Review

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★☆☆☆☆

“Rude staff”

Written on: 25/04/2016 by eaHealy303 (1 review written)

Because i was looking at lino felt not interested in me,Also this is the the 2nd occasion i felt the staff snigger at you a"dont bother with them attitude they wont buy"THIS WAS HUMILIATING AND UNCALLED FOR I have had shops of my own so know how important customer service is a GOOD MORNING ETC means such a lot and makes you feel at ease but this does not happen in Shrewsbury store plus as today when no customers other than me in the store sniggering fat face guy and a girl who could not work… Read Full Review

Sootysooty66's Comment

Written on: 25/04/2016

guess this was Sundorne branch had the same a few months ago

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Sootysooty66's Comment

Written on: 25/04/2016

guess this was Sundorne branch had the same a few months ago

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★☆☆☆☆

“Poor!”

Written on: 17/04/2016 by mgThornton250 (1 review written)

Tried to arrange a home visit online in January 2016.......no reply...............chased 3 times....finally booked an appointment over the telephone for March 2016 In meantime received an email asking how my home visit went! It hadnt happened by that time! Carpet Right rep arrived on first booked appointment........that was one month ago and still have no quote Have emailed Customer Services twice who say they will contact the relevant store (One of the Romford Stores not sure which) and get… Read Full Review

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★★★★★

“Fantastic ”

Written on: 30/03/2016

I would like to say a big thank you to a geougous lady at Guildford store for being helpful, understanding and listening to our needs. Very professional and knowledgeable lady to have met. Good experience… Read Full Review

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★☆☆☆☆

“Dodgy/rude salesman”

Written on: 29/03/2016

Carpetright -Chichester. Store staff dis interested, no one appoaches to offer help, almost feels like stepping back in time or into an old Courts store, We arranged for a salesman to come out to quote us for new vinyl kitchen flooring, So on Easter Monday he arrives, may I note we had a quote last Oct but due to our kitchen being flooded we had to wait for the floor boards to dry out, the salesman then actually said this and was very knowledgable about it, telling us to wait a while before… Read Full Review

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★★★★★

“Brilliant”

Written on: 25/03/2016 by Brycen334 (1 review written)

Went to barnet carpet right and service was brilliant and the staff were excellent.The fitters phoned me an hour before they arrived and they fitted the carpet really quick and we're very polite and professional brilliant service will use again and recommend to everyone.thank you carpet right… Read Full Review

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★☆☆☆☆

“Avoid this company - completely incompetent”

Written on: 23/03/2016 by Destiney14 (1 review written)

I booked an appointment for a carpet fitter to attend my apartment, the first time they cancelled and the second time they just didn't show up! Called customer services and they committed to getting back to me within a couple of days - it's now a week later! I have just read some other reviews and can see this is pretty standard for carpet right … Read Full Review

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★☆☆☆☆

“avoid this company as if your new borns life depended...”

Written on: 17/03/2016 by Imani1950 (1 review written)

east worthing branch . carpet fitters arrived at house approx 9.40am 4.40pm leaving small 3 bed house know staircase to do both disappeared relay fashion one hour 40 mins longest time all day never cleared up never hoovered up . i spoke to young lady at carpet right. probably doing private jobs fine but not on my time and money. left 8 phone messages at carpet right know reply . finally managed to get a call from manager .once they realisedi. i. was not going away . attitude was not our problem… Read Full Review

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★★☆☆☆

“RYANAIR - YOU'VE GOT COMPETITION!”

Written on: 15/03/2016 by 62Richardson (1 review written)

To be the company who charges the most on top of the apparent 'bargain' price. Customers, beware - the price you see is not the price you will end up paying - it will probably double at least! On top you will be charged for: delivery £29 (disgraceful, as it comes with the fitters in their van); carpet grippers; pretty expensive underlay (from about 5.99 up per m2); removal of your old carpet; removal of off cuts off new carpet!; fitting (which has to be paid in cash!!) to fitters who are not… Read Full Review

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★★★★★

“Planet 673 blue marble vinyl flooring ”

Written on: 13/03/2016 by Hezekiaht413 (1 review written)

I went into Carpet Right and asked for a quotation to remove the carpet from my bathroom and replace it with viny flooring covering as above. The same day a salesman came in and measured up and gave me a quotation. I did not want it done for about two weeks as I would be on holiday. A few days later, I had confirmation that the vinyl was in stock. I phoned and they gave me a time and date 9-12 o'clock on the 10th March. it wasn't an easy bathroom with the pedestal and washbasin to be cut… Read Full Review

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★☆☆☆☆

“Unprofessional Customer Service”

Written on: 04/03/2016 by Cooke434 (1 review written)

After having difficulty in getting a member of staff to attend to us at Carpet Right in Linwood Paisley, we finally got a lady who appeared relatively uninterested in what we wanted and had a very "couldn't be bothered approach" to our request to purchase a carpet. We asked for the carpet to be made available for pick up 3 days later at 12.00 midday as we were going to arrange our own carpet fitter. The following day we managed to arrange the carpet fitter to come slightly earlier and… Read Full Review

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★★★★★

“Team Valley, Gateshead store GREAT :) ”

Written on: 27/02/2016 by caseyjaynemalia (1 review written)

Fab! My partner and I went to get a new bed for our first flat together and were approached by a wonderful worker in the team valley, Gateshead store. He was ever so helpful and so people friendly. He had a great sense of humour which helped myself as I suffer anxiety but he made us both feel comfortable in his presince. He gave great advice on what mattress and beds were the best but most of all his positive attitude was nice and he was an amazing worker!… Read Full Review

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★☆☆☆☆

“Badly fitted & poor quality”

Written on: 22/02/2016 by LM38 (1 review written)

Staff in cheltenham store were very helpful at first, but when things started going wrong with the fitting less so. The fitter they sent refused to fit the staircase carpet, because there was a pile of loose underlay still lying on the staircase, i was 38 weeks pregnant at the time but it would have taken me a few seconds to remove this, had he told that it was a problem, but instead he stormed out swearing. Finally after a few weeks returned to fit the staircase case carpet but when he left i… Read Full Review

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★☆☆☆☆

“ignorant staff”

Written on: 21/02/2016

I went into Wellingborough store looking for a green carpet off the roll. There wasnt one roll in there, it was all different shades of beige. I was told by the salesman ' no one likes green' well excuse me,I do! He also said you cant get coloured carpet off the roll. Then I noticed a striped colour carpet I mentioned to my husband that is what I want for my staircase, the salesman pipes up, 'not that colour' does he live in my house? Is he paying for the carpet? No he bloody well isn't and he… Read Full Review

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★★★☆☆

“versaille carpet ”

Written on: 16/02/2016 by sheilacoats (1 review written)

This is the 3rd house we have carpeted with versaille loop carpet over 10 years 100% happy with 1st 2 houses but after laying 1 room in 2016 looked at the carpet and was surprised to see the shiny backing showing through the loops comparing with offcuts from previous houses it's obvious the thickness and quality have been reduced why reduce the quality, I would rather have paid more per metre for the better quality do the manufacturers think the the customers wouldn't notice?… Read Full Review

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★☆☆☆☆

“Get your act together New Malden branch”

Written on: 15/02/2016

Good pre sale service, of course! No response to phone calls so went into store to get e-mail address but no response to e-mails. Once they have a sale nothing seems to happen so I'll go and get my refund. What a waste of time and effort. How this 'enterprise' keeps going I don't know… Read Full Review

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