Written on: 10/06/2013 by Lauren841 (1 review written)
We ordered our carpets in March 2013 and we are still waiting for them to be fitted! when we ordered the carpets we were told they would be fitted in 2 weeks!! The service has been very disorganised with them forgetting to come out and measure the carpet and to date they have only ever returned one of our calls. We have been told differrent things by different staff and are still unaware of why are carpets have taken so long.
At our last call we were promised that we would be contacted last friday and the carpets would be fitted early this week and that they "have the fitters on stand by". My partner called them today as again they failed to contact us on friday to be told that the carpets will be fitted in a weeks time and they can still not confirm when the laminate will be fitted.
The whole experience has been full of empty promises. The staff have been very unappologetic about their service and always seem to want to get us of the phone quickly (probably so other customers don't here). I have advised them of how we need the carpets quickly so we can put our house on the market. If it wasnt so frustrating the company would be comical.
I never normally comment on bad service but feel I need to warn people considering using Allied Carpets in Hedge End. Please dont! we have paid for carpets and laminate flooring to be fitted in everyroom of the house and you woudl think they would value us a customers. A very very poor service and we are still waiting for them to provide the service that they told us would take 2 weeks in March!
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