written by ecwhite23 on 09/07/2016
We booked Top Cleaners for an end of tenancy clean. On receiving our check out report from the inventory clerks we were incredibly disappointed as the clean had not been anywhere near to the standards required. There were photos of big clumps of hair and dust on the floor, they'd left the fridge to smell, along with a number of other of issues that meant the landlord had to get cleaners back in, and as a result we lost a significant chunk of our deposit.
Top Cleaners have refused to provide any refund for this, and have provided appalling customer service.
As a busy working professional I brought in Top Cleaners to save me time and reduce the stress of moving, however in the end it has proven to be an incredibly stressful waste of time. Despite asking the manager to contact me several times either by phone or email, I've never had a response from them.
I unfortunately would definitely not recommend this cleaning company.