Leisuredays Insurance Reviews - www.leisuredays.co.uk

New Road, Caravan Guard Ltd, Halifax, HX1 2JZ
★★★★★
4.6 / 5
231
94% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Leisuredays Insurance - www.leisuredays.co.uk - Ask a question now

Media Gallery for Leisuredays Insurance - www.leisuredays.co.uk

Leisuredays Insurance - www.leisuredays.co.uk
Leisuredays Insurance - www.leisuredays.co.uk
Leisuredays Insurance - www.leisuredays.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Friendly and Efficient Renewal”

Written on: 14/04/2017 by Darienw439 (1 review written)

We got a courtesy call about our insurance renewal, which saved us having to remember to make a phone call about it ourselves! The process was quick and efficient, and the person I spoke to was very friendly. Great music while being put on hold briefly - the first ever to have music appropriate to the likely age of the customer!… Read Full Review

Report this review
★★★★★

“Excellent service and almost £100 saving”

Written on: 29/03/2017 by 362Kelley (1 review written)

Fast, friendly efficient service with both quotation accepting. The only difference in cover between this policy and my previous one is that Leisure Days excess is £25 but with a 25% ( almost £100) saving on my previous insurance it was more than worth it. My policy was in my inbox by the time I finished my telephone call to confirm… Read Full Review

Report this review
★★☆☆☆

“Renewing Caravan Insurance”

Written on: 20/03/2017 by hiornsy (1 review written)

Renewed caravan insurance and just got a email confirming it had been renewed but as nothing had change it wasn,t sent as a attachment so I was unable to print it… Read Full Review

Lucieleisuredays's Response to hiornsy's Review

Written on: 21/03/2017

We're sorry you've rated us two star on this occasion. Your policy documents should have been included as attachments in your renewal invitation email or letter, but if you can’t find these then simply give us a call and we’ll get them emailed out to you again.
Liz at Leisuredays

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Helpful Service”

Written on: 15/03/2017 by Rankrotten (1 review written)

This is my second year of owning a static caravan and renewing with Leisuredays Insurance. No fuss when renewing, just helpful guidance along the way. Thankfully I've not had to make a claim, so I can't comment on that side of the service, but the initial purchase and the renewing of insurance has been stress-free due to the helpful/polite staff members of Leisuredays. No hard sell or pressure trying to convince you to buy any type of cover you don't want or need. … Read Full Review

Report this review
★★★★★

“First time owners”

Written on: 15/03/2017 by Luzg1965 (1 review written)

We used the website to get an initial quote and found it very user friendly.When we rang to check some information the member of staff was very efficient and was able to fully answer all of our questions. We compared a couple of quotes from other companies but decided to use Leisuredays based on the level of cover, clarity and easy use of the website and the level of knowledge of the staff.We were told that the policy documents would be emailed to us and we received them within a couple of… Read Full Review

Report this review
★★★★★

“very good customer service”

Written on: 14/03/2017 by ndO'Sullivan21 (1 review written)

The staff member was very polite professional and friendly. He talked me through the process and ensured I got the best deal. Very refreshing and strange when dealing with insurance companies. I would definitely recommend to family and friends.. I liked that even though the quote was higher then originally sent he looked at how he could bring it down without pressurising me… Read Full Review

Report this review
★★★★☆

“Great value, Good experience ”

Written on: 14/03/2017 by Dickinson358 (1 review written)

Great experience from the start,leisuredays were recommended to me by the caravan park I am on and when I purchased my policy online it was easy and hassle free, good value and one of the best quotes I recieved for my static caravan insurance, very friendly and helpful staff, answered any queries or questions I had and were quick to respond. Upon renewal I was unsure of a couple of details on my policy and the staff gave me confidence and made me feel satisfied. Glad I chose leisuredays, would… Read Full Review

Report this review
★★★★★

“Caravan insurance”

Written on: 04/03/2017 by JalenHill1986 (1 review written)

Easy helpful good value helpful staff would recommend to anyone who buys a new caravan… Read Full Review

Report this review
★☆☆☆☆

“Shambles”

Written on: 02/03/2017 by Averic341 (1 review written)

Unfortunately I'm insured with this company..well about a month ago I had to put a claim in due to a pipe behind my shower,went through about 20 phone calls to be past from pillow to post....Ive been told I'm not covered.WHY.This company took my money and completely lied about the cover on the policy.i went to a solicitor after printing all the details of and ye IAM COVERED.. So please check every word in your policy....I'm pleased I went to a solicitor.unbelievable how much they've messed me… Read Full Review

Lucieleisuredays's Comment

Written on: 21/03/2017

We're very sorry you've rated us one star for value for money. Without your policy number we're unable to find your details, however, if you want us to look into this for you then please contact our claims team and they'll be able to help”
Liz at Leisuredays

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Static Caravan Insurance”

Written on: 13/02/2017

We have insured our static caravan for the last 8 years with Leisure days. Staff are always quick to answer the phones, efficient when renewing the policy, and we don't have to go through a menu or queue before our call is answered. We chose to insure with Leisure Days because they offered 15 years new for old cover. So far, fortunately, we haven't had to make a claim, so can't comment the quality of service in this event… Read Full Review

Report this review
★★★★★

“A Very Effecient Service”

Written on: 31/12/2016 by Kirkpatrickun190 (1 review written)

A very effecient and knowledgeable team member who was friendly too. My enquiry was dealt with and details emailed as promised, all information provided by one person no being passed from pillar to post. I was offered additional policies which may be useful but absolutely no pressure to take these out, I now have time to consider. I wouldn't hesitate to call with any queries… Read Full Review

Report this review
★★★★☆

“My Signature Lodge”

Written on: 12/12/2016 by Evangeline11 (1 review written)

I hay been with Leisuredays now for several years and have always insured my caravans / lodges with them. I have been lucky where I have not had to make a claim. However I have every confidence with them. When I call to amend my Insurance I am always met with the up most courteous and nothing is too much trouble if I require a copy of my policy or anything it is emailed promptly. … Read Full Review

Report this review
★★★★★

“Lovely and friendly all thetime”

Written on: 28/11/2016 by Maryutton1 (1 review written)

Great service and nice people would tell everyone I know about you… Read Full Review

Report this review
★★★★☆

“Great customer service & knowledge of the industry ”

Written on: 20/11/2016 by Bird306 (1 review written)

A policy that finally meets our needs as holiday home insurance is mine field and on many Occassions you can be sold a cheaper policy that does not cover your needs as they exclude many crucial areas of a holiday home!These people where competive with there vast level of cover would recommend there services -Thankyou… Read Full Review

Report this review
★★☆☆☆

“Very Disappointing”

Written on: 15/10/2016 by denzil2002 (1 review written)

For a firm quoting service and value, I am disappointed to say, I have had neither. I had previously insured my caravan with Leisuredays, after a recommendation, and after looking at a few other insurers, decided out of loyalty to go with them again. Initially, my quoted renewal had gone up a few pounds, but when I rang to renew, I was told I was under insured and the premium went up a hundred pounds! I asked if there were any discounts for loyalty, but was met with a curt 'no that's the… Read Full Review

Lucieleisuredays's Response to denzil2002's Review

Written on: 18/10/2016

We’re sorry to hear you’re not happy with the price of your renewal premium and the delay in receiving your documents. It’s difficult for us to look into your individual circumstances without knowing you exact name and address.

We do find that our insurance premiums are competitive in the market and they provide five star cover, independently rated by Defaqto. For customers who are insured on a new for old basis, it’s important that the sums insured at each renewal is accurate so you are fully covered in the event of a total loss claim, and you will receive costs for a new replacement caravan.

So we can look into any delay with your documents and to explain fully the premium increase please call us using the phone number at the top of our Review Centre page.

Liz at Leisuredays.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent service”

Written on: 29/09/2016 by Abbey151 (1 review written)

over a number of years i made three claims all have been dealt with quickly & efficiently.cannot fault them… Read Full Review

Report this review
★★★★★

“Thoughtful and considerate service”

Written on: 26/09/2016 by buffaloo (1 review written)

My husband has dementia, so we had to sell his caravan. Leisure days didn't charge us the usual cancellation fee when I asked about the two insurance policies he had with them, they have offered to refund him for the rest of the year because of his circumstances, and I was impressed with their humanity-- so much nicer than the site at Penrith Thank you, you weren't at all bureaucratic!… Read Full Review

Report this review
★★★★☆

“Holiday Park recommendation”

Written on: 12/08/2016 by Lance18 (1 review written)

Leisuredays Insurance was highly recommended by our holiday park. Very good service… Read Full Review

Report this review
★★★★★

“efficient and effective”

Written on: 16/07/2016 by kathphil (1 review written)

The lady who talked me through the document was polite and made the process easy. It was clear that she was experienced and made me feel confident in choosing your company. There was nothing about the process that caused me any concerns at all. I would recommend anyone to ring for a quotation. Thank you for your assistance… Read Full Review

Report this review
★★★★☆

“Static caravan insurance”

Written on: 14/07/2016

I was extremely impressed with the professionalism of your representative, very helpful and fulfilled all my requirements. Would have no hesitation in recommending this company to family and friends… Read Full Review

Report this review
overview