A tale of two halves...

Motorholme www.motorholme.co.uk
★★★★☆
3.5
From 428 reviews
66.0% of users recommend this

  • Range available

  • Customer Service

  • Value For Money

Chickens52's review of Motorholme www.motorholme.co.uk

“A tale of two halves...”

★★★☆☆

written by Chickens52 on 29/06/2015

If I had written this review straight after our hire it would have been five star. Booking was easy, almost everything was explained clearly (I'll come back to that), there were a few too many emails, but overall good. Handover was great - pickup in Glasgow, really nice chap, clear explanations for novices, clean van.

Since our booking, which ended 30/5, we have had a problem getting our £1250 security deposit back. We finally got it today - 29/6. The first issue was a "computer problem" on their side, when they thought they had sent it but they hadn't. Then they tried to hold on to it through a "double discount" marketing email, a piece of crass opportunism. I told them I would not be responding to their marketing, and that if I didn't get it back I would start legal proceedings. I finally got it back today, minus a £15 admin fee, which apparently is in the Ts&Cs. This whole episode has completely spoiled a great break, and I won't use them again

  • Range available

  • Customer Service

  • Value For Money

write a review

Teresaparker's Response to Chickens52's Review

Written on: 07/07/2015

On behalf Motorholme Limited we regret that you have had a less than satisfactory experience with us as a previous customer given that our recent approach in our business is always making our customers satisfaction a priority.

As you may be aware, we are recently under new Management and our ultimate objective is to consistently meet all our customers expectations on every occasion.

Based on our customers feedback and communications we have taken drastic action internally to deliver the best experience possible. Where we fail to deliver a less than satisfactory experience we will always endeavour to address all issues brought to our attention in a timely manner.

Please contact me directly so we can discuss where we have failed to deliver on your customer experience and reach an amicable solution.

Please contact me.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!