Motorholme www.motorholme.co.uk Review

★★★☆☆
3.1 / 5
54% of users recommend this
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Guest's review of Motorholme www.motorholme.co.uk

★☆☆☆☆

“This company should be investigated - there are...”

Written on: 24/02/2013

This company should be investigated - there are numerous bad reviews, do read them. As it operates as a franchise, there would appear to be a complete absence of any accountability, and the head ofice would seem to share this diminished sense of responsibility towards its customers..

It operates as follows, after you are given the initial quote - which appears to be completely inclusive of insurance, a series of documents are emailed requiring signature, in order to confirm the booking - these give Motorholme carte blanche to charge you (without consultation) their "extras". On our hire this amounted to an extra £100. Most of the charges were random figures and didn't even add up to the final total. However, once you've signed, there is no way you can back out of the agreement without incurring the full hire cost. We subsequently discovered that had we hired direct from the owner the cost would have been half. But this is not the point - Motorholme are basically holding the customer to ransom, and are absolutely impossible to negotiate with. We were treated with complete contempt by someone called [name removed], who appears to have skipped business/moral/charm school and is really a most unpleasant person.
Avoid this company.

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  • Customer Service

  • Value For Money

Arena29's Comment

Written on: 12/04/2013

i'm wondering if this is the same woman that i dealt with? i notice her name has been removed, i am seriously thinking of reporting this company but i do not know where to start

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Russe1's Comment

Written on: 14/04/2013

We had the most dreadful experience with this company DO NOT USE them. After an awning ripped while we were at Glastonbury £2000 was taken from my credit card for replacement and repair of a scratch to paintwork. I also tried to negotiate and it was a most unpleasant experience. Hire from Motorholme Co Uk at your peril - take notice of these reviews please

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