Wandahome (South Cave) Ltd Reviews - www.caravanbuys.com

★★★★☆
4.3 / 5
86% of users recommend this
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Latest Reviews

★★★★★

“Our Seaside Caravan”

Written on: 23/09/2014 by Kelley104 (1 review written)

Our caravan was picked up from our nearby storage area,serviced to a high standard,, returned to its storage place,all security items refitted.On collecting our key the service was explained and warranty items highlighted and put on order.All together a wonderful stress free service… Read Full Review

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★☆☆☆☆

“Do NOTbuy from them.”

Written on: 07/09/2014 by Mirandayz270 (1 review written)

We had arranged to buy a caravan from Wandahome and they had said a price for our part exchange without seeing it. We thought our van was fine with nothing wrong so we emptied it cleaned it and took it in to sign up the deal. While they kept us in the sales room they had a look in our van and a guy came in and basically told us our van was rubbish. He said it had damp and also a cracked back panel which would cost £3500 to do it up. But best of all they could do it for £2300. Like we could… Read Full Review

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★☆☆☆☆

“Customer care?”

Written on: 23/08/2014 by Lizethm168 (1 review written)

Having purchased a £18k swift caravan from Wandahome in 2012 customer care has been borderline, I purchased a Bailey Orion 450/5 for my daughters to share and this was a private transaction. The Bailey was due for its 3 year service and I contacted a person in service centre to book it in, after several attempts to book it in I was greeted with " did you buy it from us" in an abrupt manner, then I was asked "did you transfer the warranty? Which I did. so again same old story they are not… Read Full Review

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★☆☆☆☆

“Avondale”

Written on: 19/08/2014

Just been to look around the caravans at wandahome in south cave. They offer an Avondale Mayfly 2000. It is NOT 2000. We have a 1998 Mayfly and the one on offer is as old if not older. The photos on the web bear no resemblance to the van on offer, they are from a 2000 van not the one for sale. We looked at a Mayfly at wandahome some time ago and it was like a sponge. The salesman agreed that it was very damp and that he wouldn't buy it. This was 4 years ago. This is why we went somewhere else… Read Full Review

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★★★★☆

“Alco ATC broken”

Written on: 30/07/2014 by Matildas495 (1 review written)

The Alco ATC, a unit which needs no maintenance and appears not to have any guarantee,broke and in the process ruined the brakes on the caravan. The unit was replaced swiftly, and the brakes mended. Took about 1 week, which in high season was not bad. The price was OK. Work guaranteed for 1 year - including new ATC unit… Read Full Review

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★★★★★

“Touch of class”

Written on: 21/07/2014 by Mollandmill (1 review written)

In 2012 we were to make a big investment in purchasing our first "new caravan" we researched all the dealers in our area and no one could beat Wandahome. From the moment we entered the new caravan sales area we were greeted and asked if we needed any help, which we though was good because we wanted an island bed, end washroom and quality luxuries on the longest single wheelbase! The salesman replied "I have exactly what you're looking for! A swift corniche 20/4 berth was sat just around the… Read Full Review

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★★★★☆

“Caravan service”

Written on: 07/07/2014

Stored at same site - taken off plot and returned after service with all the security measures put back into place. Invoice explained and itemised and additional work identified and explained… Read Full Review

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★★★★☆

“Good service department ,very efficient and friendly ”

Written on: 26/06/2014 by MadelynHudson123 (1 review written)

The service manager was very helpful, efficient and friendly. One or two problems I reported all sorted to satisfaction. Introduced to the engineer who performed the service....a nice touch of customer care. Will definitely use Wandahome again… Read Full Review

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★★★★★

“Thank you Sam Flood”

Written on: 16/06/2014 by jimsimpson (1 review written)

Approached the advisor regarding the signing and stamping of my new warranty booklet, that had been lost by another dealer. From the start she was very helpful and with some excellent detective work she has been able to help. Her efforts have been greatly appreciated. Thank you… Read Full Review

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★★★★★

“Sale Experience - New Bailey Pursuit”

Written on: 13/06/2014 by York8 (1 review written)

Bought a new Bailey Pursuit from Wandahome South Cave. The Sales team were very polite and helpful and also we were happy with the part exchange value. I have to admit that we are a little disappointed to have found quite a few defects with the new caravan but also accept that this is due to the manufacturer, Bailey, and not caused by Wandahome. The dealership has a good range of caravans both new and used and, as mentioned, the staff are all polite and friendly (also excellent coffee). The… Read Full Review

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★★★★★

“Wandahomes Great Service”

Written on: 13/06/2014

We bought our 2007 Luner Ultima back in March and received excellent service from the staff at Wandahome. Nothing was too much trouble. We did not feel pressurised by the salesman and were left alone to make our minds up with a lovely hot coffee on a very cold day. They fitted us a motor mover which is brilliant and gave us temporary storage until ours was available nearer home. The handover service is a must, we haven't caravaned for years so we needed a refresher course on all the mod… Read Full Review

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★☆☆☆☆

“really bad service!”

Written on: 07/06/2014

DO NOT BUY !!!!!!! TRAVELLED TWO HOURS TO FIND A LEAKING FRONT WINDOW IN THE CARAVAN OF OUR CHOICE,WHILST WE WERE THERE A CARAVAN HADE BEEN SOLD TO A CUSTOMER AND WAS READY FOR PICK UP,THE CARAVAN WAS UNLOCKED WITHOUT ITS FEET DOWN,A CUSTOMER CAME ALONG OPENED THE DOOR WALKED INSIDE AND THE CARAVAN TIPPED UP AND HIT THE GROUND WITH A GREAT BIG THUD,WHOOPS.(I BET THE NEW OWNERS NEVER GET TO KNOW)WE WERE DEALT WITH BY B**,I HAVE NEVER RECIEVED CUSTOMER SERVICE LIKE THIS EVER,HE LEFT US SAT AT THE… Read Full Review

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★★★★★

“New caravan purchase”

Written on: 01/06/2014 by suenroy (1 review written)

We purchased our new caravan at the NEC and found the level of service to be very high at the NEC The staff at wandahome south cave kept us very well informed thereafter and arranged a collection date that suited both us and our friends, who also purchased a new caravan at the NEC On the day of collection the level of service was second to none, an advisor introduced himself to us and through out the hand over could not have been any more helpful, even though he was in some discomfort with… Read Full Review

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★★★★★

“great service given”

Written on: 27/05/2014 by malcolmprk (1 review written)

bought caravan from wandahome south cave we recieved excelent service from the staff everything went according to plan caravan ready on day and time arranged. would recomend this company to anyone… Read Full Review

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★★★★☆

“New swift corniche19/4”

Written on: 20/05/2014 by Swiftskodaman (1 review written)

Ordered a new corniche at the n.e.c. in February and collected It 15th may. Very pleased with the handover and the 2 issues with the new van were dealt with right away. We got the agreed price for our trade in without any question and the whole staff were friendly and helpfull. We had 2 nights at sandholme lodge campsite to try out the van and i would certainly recommend if you like piece and quiet. The corniche is very good value with all the extras and was cheaper than the basic challenger… Read Full Review

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★★★★★

“Service”

Written on: 14/05/2014 by Charlier342 (1 review written)

After the service has been done I all ways check some off the things too see if they have been seen too. And it was a pleasure to find all ok. And the staff was very good and seamed too make sure all was in order. We will be back… Read Full Review

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★★★★★

“Smooth transition and a real credit”

Written on: 10/05/2014 by chickens12 (1 review written)

I recently purchased a second hand Bailey Ranger GT60. I wish to thank Wandahome very much for the smooth transition of our first ever caravan purchase.They satisfactorily undertook all the items we discussed on the sale as promised, to our satisfaction and the van was a real credit when we came to collect. Thanks also to the sales staff for the time spent showing us how things worked and helping us getting know the van and safely hitched to the car. It was very much appreciated, with us… Read Full Review

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★★★★★

“Collecting our Caravan”

Written on: 08/05/2014 by Malakai277 (1 review written)

We collected our first new Caravan from Wandahome and were pleased we purchased it from them. Response to questions by e mail first class from the receptionist, Handover of van was fantastic and no issues too big or small to solve and finally assistance from the shop on a number of products could not be better. Could not fault all the help and what a great start to touring. Thanks to all members of staff… Read Full Review

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★★★★★

“Fantastic after Sales Service”

Written on: 07/05/2014 by Mian448 (1 review written)

Wandahome took on the warranty work on my caravan when my dealers went into liquidation. It was only 3 months old. The service we have received from Wandahome has been second to none. The van has needed warranty work completing including damp issues found on the second service. The explanations and information we received from the staff were clear, factual and reassuring. We have to travel a fair distance for the servicing but it is booked in early and then completed in a day to enable us to… Read Full Review

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★★★★★

“My caravan service”

Written on: 03/05/2014 by Huberzy98 (1 review written)

After purchasing my new caravan from south cave I always have it dealer serviced. The choice is always correct and this was no exception, totally professional made sure all my needs were met rang me at home to confirm a query and kept me totally in the picture. The caravan was completed to time all work done including some niggly warranty. Thank you so much… Read Full Review

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