*****AVOID***** at all costs or it will cost you!

I purchased my first caravan, a second hand caravan nearly 3 years ago from the Reading branch. They first they sold me a caravan too heavy for my car ( not knowing anything about caravanning I trusted the sales man) . I had to change my car! I paid my cash deposit and was told they would send my paper copies of the finance in the post, again I trusted them. The paperwork was never sent but when I received the paperwork from Black Horse, you've guessed it, my deposit was gone! I was a single nieave mother who has now learnt her lesson. I went back to them only to be told the guy who sold me the caravan had gone and they couldn't locate my file and would get back to me. They never did! The roof leaked in the bathroom, and found it had been patched up by the Skye light, badly. I had to pay for the repairs. I have just part exchanged the caravan for a new one locally and to my utter shock the caravan wasn't as it seemed. The windows were blown and the floor had gone. It was always spongy, but I thought that was just the caravan, I now know better. If you don't know what your looking for as I didn't then I would say they took advantage or they have no idea about caravans. The dealers I exchanged it were great and explained both the windows and floor were damaged before I purchased it. And it should never been sold with a floor that had gone, although the windows were blown they just about ok. A good dealer would never had sold a caravan in that condition. This has now cost me even more money to rectify before I could purchase my new caravan. Thankfully my new caravan is wonderful and my local dealers were patient and terrific. They sprained all the finance and I made sure ever penny was accountable. Please be very careful when buying from The Caravan Company, I don't believe they have any morals.