Stewart Longton Caravans Reviews - www.stewartlongton.co.uk

★★★☆☆
3.5 / 5
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Stewart Longton Caravans - www.stewartlongton.co.uk

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Latest Reviews

★★★★★

“Service team ”

Written on: 21/06/2016 by Huber338 (1 review written)

service team spot on good set off lads would do any thing they can to help you out but can't say the same about the lads in the office i… Read Full Review

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★☆☆☆☆

“Be aware ! ”

Written on: 24/05/2016 by RonnieLucas113 (1 review written)

When you purchase you will be given a ORDER FORM to sign even though you may be buying off stock on site . Beware if you change your mind they will keep your deposits . Nice trick !… Read Full Review

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★★★★★

“Amazing service clean and tidy many thanks Longton...”

Written on: 08/05/2016 by Middleton89 (1 review written)

Amazing service clean and tidy many thanks Longton lancaster… Read Full Review

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★☆☆☆☆

“Without going into details, you should not use them. ”

Written on: 06/05/2016 by LailahSharp (1 review written)

Without going into details, you should not use them… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 02/05/2016 by johnbwfc1 (2 reviews written)

Purchased a Swift Challenger Sport from this dealer, happy with the van and it was a good price. I was initially offered £6,500 for my van (book value) but this was reduced to £6,000 on inspection because of some damp issues which they made an issue of. The salesman (Daryl) said my van would be advertised for £9,000 but they would take £8,000 for it (internet price). I accepted the £6,000 and paid my deposit. I went back to the dealer's a week later and my van was being advertised for… Read Full Review

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★★★☆☆

“Saved by the sales exec”

Written on: 27/04/2016 by MarquisSutton (1 review written)

We went to purchase our caravan from Stewart Longton Caravans in Lancaster & the deal was Lancasteer'ok'. I would have liked more money for my part exchange but I suppose we all would. There were issues with the caravan we were looking at purchasing; upon arriving to look at it it hadn't been cleaned, the outside was dirty and there were missing parts inside. Thankfully the sales man we were allocated was more than willing to ensure these issues were rectified, I get the impression the rest of… Read Full Review

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★☆☆☆☆

“Awful After Sales Support”

Written on: 31/03/2016 by DavePrid (1 review written)

In July 2015 we saw a motorhome for sale on line at Stewart Longton, Bolton Le Sands, Carnforth. We live in Hampshire but after discussion with the sales team we placed a deposit and two days later drove to Lancashire. We bought the motorhome and returned a week later to pick it up. We stayed local for the first night and returned with a few minor issues which the workshop put right straight away. We had two issues which required parts being ordered by Longtons which were then going to be… Read Full Review

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★★★★★

“Brilliant Bolton le Sands Service”

Written on: 20/03/2016 by ddForsyth121 (1 review written)

Just had second service on current van. Minor problems dealt with in usual efficient and courteous manner by service team. Van ready at promised time as always. Been customers for well over 30 years and always a pleasure to visit the team at Bolton le Sands. Extremely knowledgable staff in all departments… Read Full Review

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★★★★☆

“Service with a smile.”

Written on: 18/03/2016 by Kadyn1955 (1 review written)

We have just collected our Sterling Opal and we have to say that the salesmastaff at Standish are second to none. They were friendly and whilst remaining extremely efficient were exemplary in their behaviour. What a pleasure to find such a pleasant environment in which to do business. Thanks everyone at Standish … Read Full Review

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★★★★★

“Fantastic experience”

Written on: 16/03/2016 by SerenityGunn (1 review written)

I recently bought a motorhome from Stewart Longton Chorley and could not have been happier with the experience. They were very helpful, without being pushy. Once bought, we have had a few minor problems, all have been sorted without any hesitation. I would definitely recommend them!… Read Full Review

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★☆☆☆☆

“Damp!!!”

Written on: 07/02/2016 by Jayceep232 (1 review written)

We bought our 'lovely' caravan for just under £10,000, and of course it was guaranteed for a year. We paid for a service at Longtons within the year, and everything was 'fine'. When it had the next year's service, they said it was full of damp and would cost approx £2,5000! Seems amazing that soooo much damp had occurred after 1 year! We wonder whether it had already got damp for the first service and, because it was still under guarantee, they did not say anything??? My… Read Full Review

Swampy65012's Comment

Written on: 02/03/2016

Buyer beware at stewart longtons, we have just sold a damp van at their chorley site , damp which was confirmed by the staff there, and were told it would cost £1500 to put it right. We took a derisory offer of £7,750 after they assured the problem would be fixed at their expence. guess what, its now being advertised at £10,963 plus £250 for a service, which no doubt wont show any damp. The caravan in question is an Elddis Avante 526. If you are looking for this van CHECK IT Carefully for damp readings in the kitchen area!

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Riddledwithdamp's Comment

Written on: 29/03/2016

Bought 10 month old van that they offered to do first service free of charge!!!! Apparently everything was fine but no damp report but I didn't think for one minute a van that age could have damp..... Had it serviced a few weeks ago and there is damp. Any previous owners name was removed from the folder. Eventually found name by using social media and guess what? Original owners returned van due to damp problem, Stewart Longton bodged a repair and put it back on their forecourt within a few days and I fell for it. If it looks to good to be true then stay away or make sure you have it inspected by someone who knows what to lookout for. I would never recommend Stewart Longton as they are conniving deceitful liars.

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★★★★★

“Nothing's been a problem at SLC STANDISH”

Written on: 16/01/2016 by Jjbshighfield (1 review written)

As our first venture into caravanning, we were unsure what we needed. having looked round a few dealers, and starting to become disheartened, we went to SLC at Standish. They were helpful but not pushy, provided advice on what we needed. We had a couple of small issues that required attention on the van and we asked them to make them right prior to collection. This was no trouble and on collection the van was perfect or close to it for a 8 year old van! The handover was very thorough, all… Read Full Review

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★★★★★

“Our new dealer!”

Written on: 09/08/2015 by djh112 (2 reviews written)

After having a number of problems with a previous dealer its nice to have found a company that looks after their customers. Bought our caravan 12 months ago, sales team really looked after us, our salesman Daryl gave us a full demo of the van and sorted a couple of jobs that we wanted fixing free of charge. shop staff were extremely helpful on the day of collection and gave us a discount on all our purchases. What a great start. Brought the van in for its first service last week and once… Read Full Review

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★★★★★

“Our new dealer!”

Written on: 09/08/2015 by djh112 (2 reviews written)

After having a number of problems with a previous dealer its nice to have found a company that looks after their customers. Bought our caravan 12 months ago, sales team really looked after us, our salesman Daryl gave us a full demo of the van and sorted a couple of jobs that we wanted fixing free of charge. shop staff were extremely helpful on the day of collection and gave us a discount on all our purchases. What a great start. Brought the van in for its first service last week and once… Read Full Review

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★☆☆☆☆

“After Sales Service”

Written on: 01/06/2015 by sgStafford148 (1 review written)

Bought a new caravan from this dealer. After sales care poor. Ended up resolving problems myself as found it difficult making contact with service department. Left van for service on Saturday as arranged with service department but nobody from service available Saturday and was told by shop assistant that the van was to be left at my own risk...? I now take my caravan to another dealer for service. Would not recommend… Read Full Review

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★★★★★

“Fridge problems”

Written on: 12/04/2015 by foggyfang (1 review written)

all packed up motorhome ready to go 16 days in Spain ahead.fridge not working!!! Phone call to service department at Stewart longton the manager sent somone out problem diagnosed back for a part and we set off on time what a service could not recommend them any more highly and a big thank you from both of us .also we have had warranty work done here even though we bought the van elsewhere as a company nothing seems too much trouble well done and thanks … Read Full Review

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★☆☆☆☆

“Honest Traders? I dont think so”

Written on: 18/02/2015 by Disgusted-of-Lancashire (1 review written)

I asked Longtons Chorley for a valuation for my caravan. On the phone a Glass’s guide price of £4400 was quoted subject to inspection. When I brought the caravan to be inspected later in the day an employee looked at the caravan. The result of this inspection was, and I quote “this caravan is not for us. The scratches on the side will require a panel respray and the caravan smells strongly of dog which is difficult to get rid of.” I was offered £3000 which I accepted. The caravan was on… Read Full Review

Stewartlontoncaravans's Response to Disgusted-of-Lancashire's Review

Written on: 09/08/2015

After discounting the caravan by £1200 which is what we do on every window price, carrying out a panel repair which incurred a £800 internal charge and days of intense valeting we would have managed to sell your caravan...

The difference between Trade and Retail prices in glasses guide (which is industry wide) is between £2000-£3000. We therefore didn't earn as much as we normally have to on your caravan to keep our establishment running.

We suggest next time you describe your caravan correctly in order to get a true valuation. We do not appreciate slander towards our honest family run company.

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★☆☆☆☆

“Damp in van that they said had been done”

Written on: 03/10/2014 by Richardsonvk57 (1 review written)

Saw a lovely caravan on internet just what we wanted. We travelled 250 miles to see it. Nothing was mentioned about damp at the time. The van was only 2 yrs old. We decided to buy it and were happy with it. None of the paperwork was given us until we had paid etc. we drove home with it and I read through the paperwork. I was mortified to see all this damp report. I immediately phoned Stewart longton and they said Don't know what your worried about it's been done. We took them at their word. We… Read Full Review

Andrewbb71's Comment

Written on: 20/01/2015

It seems that they are very keen to sell caravans but not to deal with any issues that may arise afterwards, I suspect that there is less profit in customer care

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Happyeverafteriwish's Comment

Written on: 17/03/2016

Exactly the same. Bought 2014 caravan January 2015. Game me paperwork and made sure every trace of previous owner was removed. Wouldn't tell me name for Cris so had to get Cris to phone them direct to get previous owners name to transfer registration. Had service done 12 months later and I have a lot of damp. Managed to find name written in pencil in service book and found the previous owner. The caravan went back to them by the previous owner because of the damp and all they did was a poor bodge job of filling the leak on awning rail with silicone and left the leak around the window on opposite side. Called them and they were surprised when I said I'd been in contact with previous owner and they asked me to bring van in. It will be 300 mile round journey. Having been on a caravan forum last week there are at least 4 of us have bought vans riddled with damp from them and they new when they were selling them. Complete and utter waste of time and not a family oriented company that they try to portray. Wouldn't want to belong to that family.

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★★★★★

“Go above and beyond for you”

Written on: 12/05/2014 by Indiak121 (1 review written)

Great bunch of lads to deal with from all departments. very happy with every aspect of their service… Read Full Review

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★★★★★

“Customer Service and Purchase”

Written on: 09/05/2014

Have just brought a caravan from Stewart Longton Caravans in Blackpool. The customer service I received was 2nd to none as I was purchasing without viewing it as I live over 300miles away. They made the process easy and after trusting their description of the van was extremely happy with my caravan when it arrived to me. It can be quite a worry paying out a few thousand pounds and trusting someone to deliver on their word but they did. Many thanks to the team in Blackpool… Read Full Review

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