Stewart Longton Caravans Reviews - www.stewartlongton.co.uk

★★★★☆
3.7 / 5
19
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Stewart Longton Caravans - www.stewartlongton.co.uk

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Latest Reviews

★★★★★

“Our new dealer!”

Written on: 09/08/2015 by djh112 (2 reviews written)

After having a number of problems with a previous dealer its nice to have found a company that looks after their customers. Bought our caravan 12 months ago, sales team really looked after us, our salesman Daryl gave us a full demo of the van and sorted a couple of jobs that we wanted fixing free of charge. shop staff were extremely helpful on the day of collection and gave us a discount on all our purchases. What a great start. Brought the van in for its first service last week and once… Read Full Review

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★★★★★

“Our new dealer!”

Written on: 09/08/2015 by djh112 (2 reviews written)

After having a number of problems with a previous dealer its nice to have found a company that looks after their customers. Bought our caravan 12 months ago, sales team really looked after us, our salesman Daryl gave us a full demo of the van and sorted a couple of jobs that we wanted fixing free of charge. shop staff were extremely helpful on the day of collection and gave us a discount on all our purchases. What a great start. Brought the van in for its first service last week and once… Read Full Review

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★☆☆☆☆

“After Sales Service”

Written on: 01/06/2015 by sgStafford148 (1 review written)

Bought a new caravan from this dealer. After sales care poor. Ended up resolving problems myself as found it difficult making contact with service department. Left van for service on Saturday as arranged with service department but nobody from service available Saturday and was told by shop assistant that the van was to be left at my own risk...? I now take my caravan to another dealer for service. Would not recommend… Read Full Review

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★★★★★

“Fridge problems”

Written on: 12/04/2015 by foggyfang (1 review written)

all packed up motorhome ready to go 16 days in Spain ahead.fridge not working!!! Phone call to service department at Stewart longton the manager sent somone out problem diagnosed back for a part and we set off on time what a service could not recommend them any more highly and a big thank you from both of us .also we have had warranty work done here even though we bought the van elsewhere as a company nothing seems too much trouble well done and thanks … Read Full Review

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★☆☆☆☆

“Honest Traders? I dont think so”

Written on: 18/02/2015 by Disgusted-of-Lancashire (1 review written)

I asked Longtons Chorley for a valuation for my caravan. On the phone a Glass’s guide price of £4400 was quoted subject to inspection. When I brought the caravan to be inspected later in the day an employee looked at the caravan. The result of this inspection was, and I quote “this caravan is not for us. The scratches on the side will require a panel respray and the caravan smells strongly of dog which is difficult to get rid of.” I was offered £3000 which I accepted. The caravan was on… Read Full Review

Stewartlontoncaravans's Response to Disgusted-of-Lancashire's Review

Written on: 09/08/2015

After discounting the caravan by £1200 which is what we do on every window price, carrying out a panel repair which incurred a £800 internal charge and days of intense valeting we would have managed to sell your caravan...

The difference between Trade and Retail prices in glasses guide (which is industry wide) is between £2000-£3000. We therefore didn't earn as much as we normally have to on your caravan to keep our establishment running.

We suggest next time you describe your caravan correctly in order to get a true valuation. We do not appreciate slander towards our honest family run company.

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★☆☆☆☆

“Damp in van that they said had been done”

Written on: 03/10/2014 by Richardsonvk57 (1 review written)

Saw a lovely caravan on internet just what we wanted. We travelled 250 miles to see it. Nothing was mentioned about damp at the time. The van was only 2 yrs old. We decided to buy it and were happy with it. None of the paperwork was given us until we had paid etc. we drove home with it and I read through the paperwork. I was mortified to see all this damp report. I immediately phoned Stewart longton and they said Don't know what your worried about it's been done. We took them at their word. We… Read Full Review

Andrewbb71's Comment

Written on: 20/01/2015

It seems that they are very keen to sell caravans but not to deal with any issues that may arise afterwards, I suspect that there is less profit in customer care

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★★★★★

“Go above and beyond for you”

Written on: 12/05/2014 by Indiak121 (1 review written)

Great bunch of lads to deal with from all departments. very happy with every aspect of their service… Read Full Review

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★★★★★

“Customer Service and Purchase”

Written on: 09/05/2014

Have just brought a caravan from Stewart Longton Caravans in Blackpool. The customer service I received was 2nd to none as I was purchasing without viewing it as I live over 300miles away. They made the process easy and after trusting their description of the van was extremely happy with my caravan when it arrived to me. It can be quite a worry paying out a few thousand pounds and trusting someone to deliver on their word but they did. Many thanks to the team in Blackpool… Read Full Review

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★★★★★

““Nothing was too much trouble great service, great...”

Written on: 22/11/2013 by WendyMick (1 review written)

We wanted to upgrade our caravan and trade in our old one and visited Stuart Longtons at Blackpool. We have nothing but praise for the service that we received from the manager. Friendly staff easy to negotiate with - without feeling pressured. Pre-delivery inspection carried out very well, with no in-use snags to report. The van was spotlessly cleaned and immaculate inside & out. It was an easy change over from old to new caravan. The manager demonstrated & provided information on using all… Read Full Review

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★★★★★

“Stewart Longtons - Chorely ”

Written on: 24/10/2013 by ToryLax (1 review written)

Overall I would say that my experience was very good indeed. offered a fair price for my part exchange; not the best i was offered, however their caravan was the one I wanted! It was IMMACULATE as so did most of their caravans look. The turn around time was very Quick. On collection I was offered to have the controls demonstrated however I chose not to bother as I felt pretty confident that I could work it all out! All in all, no complaints here. Friendly staff, quality products. … Read Full Review

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★☆☆☆☆

“Stewart longton chorley”

Written on: 22/09/2013 by Thunder1 (1 review written)

Travelled 50 miles on Saturday to view the vango air beam driveaway awning,what a disappointment this place is. Arrived at the motorhome showroom no awning,asked sales assistant,they may have across the road not sure was the reply. Went to the caravan section, all caravans locked,salesman was looking under the bonnet of his car showed no interest in us. Went inside to view awning,found the vango awning in the corner or showroom,what a mess this looked.partly deflated,looked .like a 5 year… Read Full Review

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★☆☆☆☆

“As a young couple with three young kids we were...”

Written on: 24/06/2013

As a young couple with three young kids we were excited to find the used caravan of our dreams at Stewart Longton Caravans at Carnforth! After parting with thousands of pounds of our hard earned money we were disgusted to subsequently be duped and tricked by an apparently reputable firm. We appreciate that when buying a used caravan you can have faults but the manager at Stewart Longton assured us that everything would be fixed otherwise he would not sell it to us. Two years down the line we… Read Full Review

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★★★★★

“Annual caravan service-extra works, Chorley”

Written on: 01/05/2013

Very pleased, on collecting my caravan, to find that three nasty scuff marks affecting side window and two panels had bee been completely polished out. I offered to pay for this much appreciated extra work but was told there was no charge. Excellent customer care… Read Full Review

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★☆☆☆☆

“after sale's care”

Written on: 21/04/2013 by speedwaykid (1 review written)

we have just bought a abbey four berth caravan on the Wednesday 10th of april from stewart longton caravans. at Lancaster 50 miles away from my home at the cost of £4000 at first looks it was the bees knees but at a closer look the waste pipe from the sink had come off they said they had put it back on but when we got home and run the water to sterilise all the pipes I had water running under the sink and fridge I noticed the sink tap was broke and we were going away on the Friday just 24… Read Full Review

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★★★★★

“Extremely knowledgable staff! ”

Written on: 29/03/2013

Fantastic staff Great value Effortless pick up Endless advise Just a few phrases I would use to describe my encounter with the Stewart longtons team at chorley. Definately recommended!… Read Full Review

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★★★★★

“Just picked up our caravan”

Written on: 21/03/2013 by kmb66 (1 review written)

Fantastic customer service from the Blackpool store. We selected a secondhand van and they were very patient, helping us every step of the way as this is our first foray into caravanning. We picked it up today, they went through everything carefully ensuring we now have the required knowledge and equipment to safely tow and set up the caravan, further support is available by phone. While we were there many customers passed through who were clearly long term repeat visitors who, always a good… Read Full Review

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★★★★★

“STEWART LONGTON BLACKPOOL”

Written on: 15/03/2013

recently purchased a caravan from stewart longton the team at blackpool are fantastic sales and the shop nothing to much trouble they really look after you and go through everything with you .PLENTY of advice and options ,A credit to the company… Read Full Review

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★★★★★

“nickb46@talktalk.net”

Written on: 25/02/2013 by nickbellas (1 review written)

just had a repair job at carnforth dept with great sucsess the staff were great could not have been better… Read Full Review

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★★★★★

“second time customer still happy! ”

Written on: 04/02/2013

I am a second time customer returning to Stewart Longton's in Chorley and yet again I left a Happy caravaner! Everything was effortless from the ubeatable deal we got on our caravan to the easy run through of the controls on collection day. I recommend dealing with Daryl on the sales team, he was a joy to do business with!… Read Full Review

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