Stewart Longton Caravans Reviews - www.stewartlongton.co.uk

★★★★☆
3.9 / 5
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Stewart Longton Caravans - www.stewartlongton.co.uk

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Latest Reviews

★★★★★

“Good from start to finish”

Written on: 14/09/2017 by 291Timmons (1 review written)

Looked at two caravans one at the main site in Chorley and the other at their smaller branch across the road. Both sales staff were very helpful while we were looking and were not pressuring us in to anything we weren't comfortable doing. We decided on the Bailey Valencia at the main site and picked up two weeks later. The handover was excellent, showing us first timers every aspect of the caravan and going over things twice to make sure we understood how it all worked. The rest of the… Read Full Review

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★★★★★

“Excellent After Sales Service”

Written on: 13/09/2017 by GrahamTrish (1 review written)

My wife and I took delivery of a 2015 caravan from the Standish branch in early June this year. The service we received from the person I dealt with at the Standish branch and the man at the Chorley branch during the purchase was excellent. They were both extremely helpful answering all our questions without hesitation as this was our first caravan purchase. We have spent several weeks away in our caravan enjoying every minute. On our last outing we found that the kitchen sink was leaking… Read Full Review

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★★★★★

“Exceptional service”

Written on: 06/09/2017 by Carlop219 (1 review written)

Fantastic staff and overall service compared to the rest of them out there. I will only buy my caravans from Stewart Longton's… Read Full Review

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★★★★★

“Caravan Purchase”

Written on: 25/04/2017 by Whitwham (1 review written)

We bought a caravan from Stewart Longton and they held it for us for quite a few weeks with a deposit no problem. When we arrived to pick the van up, it was spotless and had been cleaned thoroughly. He took over an hour showing us the electrics, gas etc and even turned them on to show they worked. They ordered us a part (drawer that had been damaged slightly) to be forwarded on and had already installed a new part on the cooker. We were offered more than one refreshment and all the staff were… Read Full Review

Whitwham's Response to Whitwham's Review

Written on: 27/04/2017

It was [name removed] that gave instructions on how to use the electrics and gas. He should be mentioned for the thought and clear concise way in which he delivered this information. He did not rush things and made sure that we fully understood all aspects. Well done Eddie and thank you.

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★★★★★

“Would recommend”

Written on: 01/03/2017 by G.lew (1 review written)

Bought from the chorley site and thought all the staff were fantastic from start to finish. Will be recommending to my friends… Read Full Review

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★★★★★

“Service team ”

Written on: 21/06/2016 by Huber338 (1 review written)

service team spot on good set off lads would do any thing they can to help you out but can't say the same about the lads in the office i… Read Full Review

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★☆☆☆☆

“Be aware ! ”

Written on: 24/05/2016 by RonnieLucas113 (1 review written)

When you purchase you will be given a ORDER FORM to sign even though you may be buying off stock on site . Beware if you change your mind they will keep your deposits . Nice trick !… Read Full Review

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★★★★★

“Amazing service clean and tidy many thanks Longton...”

Written on: 08/05/2016 by Middleton89 (1 review written)

Amazing service clean and tidy many thanks Longton lancaster… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 02/05/2016 by johnbwfc1 (2 reviews written)

Purchased a Swift Challenger Sport from this dealer, happy with the van and it was a good price. I was initially offered £6,500 for my van (book value) but this was reduced to £6,000 on inspection because of some damp issues which they made an issue of. The salesman (Daryl) said my van would be advertised for £9,000 but they would take £8,000 for it (internet price). I accepted the £6,000 and paid my deposit. I went back to the dealer's a week later and my van was being advertised for… Read Full Review

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★★★☆☆

“Saved by the sales exec”

Written on: 27/04/2016 by MarquisSutton (1 review written)

We went to purchase our caravan from Stewart Longton Caravans in Lancaster & the deal was Lancasteer'ok'. I would have liked more money for my part exchange but I suppose we all would. There were issues with the caravan we were looking at purchasing; upon arriving to look at it it hadn't been cleaned, the outside was dirty and there were missing parts inside. Thankfully the sales man we were allocated was more than willing to ensure these issues were rectified, I get the impression the rest of… Read Full Review

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★☆☆☆☆

“Awful After Sales Support”

Written on: 31/03/2016 by DavePrid (1 review written)

In July 2015 we saw a motorhome for sale on line at Stewart Longton, Bolton Le Sands, Carnforth. We live in Hampshire but after discussion with the sales team we placed a deposit and two days later drove to Lancashire. We bought the motorhome and returned a week later to pick it up. We stayed local for the first night and returned with a few minor issues which the workshop put right straight away. We had two issues which required parts being ordered by Longtons which were then going to be… Read Full Review

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★★★★★

“Brilliant Bolton le Sands Service”

Written on: 20/03/2016 by ddForsyth121 (1 review written)

Just had second service on current van. Minor problems dealt with in usual efficient and courteous manner by service team. Van ready at promised time as always. Been customers for well over 30 years and always a pleasure to visit the team at Bolton le Sands. Extremely knowledgable staff in all departments… Read Full Review

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★★★★☆

“Service with a smile.”

Written on: 18/03/2016 by Kadyn1955 (1 review written)

We have just collected our Sterling Opal and we have to say that the salesmastaff at Standish are second to none. They were friendly and whilst remaining extremely efficient were exemplary in their behaviour. What a pleasure to find such a pleasant environment in which to do business. Thanks everyone at Standish … Read Full Review

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★★★★★

“Fantastic experience”

Written on: 16/03/2016 by SerenityGunn (1 review written)

I recently bought a motorhome from Stewart Longton Chorley and could not have been happier with the experience. They were very helpful, without being pushy. Once bought, we have had a few minor problems, all have been sorted without any hesitation. I would definitely recommend them!… Read Full Review

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★★★★★

“Nothing's been a problem at SLC STANDISH”

Written on: 16/01/2016 by Jjbshighfield (1 review written)

As our first venture into caravanning, we were unsure what we needed. having looked round a few dealers, and starting to become disheartened, we went to SLC at Standish. They were helpful but not pushy, provided advice on what we needed. We had a couple of small issues that required attention on the van and we asked them to make them right prior to collection. This was no trouble and on collection the van was perfect or close to it for a 8 year old van! The handover was very thorough, all… Read Full Review

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★★★★★

“Our new dealer!”

Written on: 09/08/2015 by djh112 (2 reviews written)

After having a number of problems with a previous dealer its nice to have found a company that looks after their customers. Bought our caravan 12 months ago, sales team really looked after us, our salesman Daryl gave us a full demo of the van and sorted a couple of jobs that we wanted fixing free of charge. shop staff were extremely helpful on the day of collection and gave us a discount on all our purchases. What a great start. Brought the van in for its first service last week and once… Read Full Review

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★★★★★

“Our new dealer!”

Written on: 09/08/2015 by djh112 (2 reviews written)

After having a number of problems with a previous dealer its nice to have found a company that looks after their customers. Bought our caravan 12 months ago, sales team really looked after us, our salesman Daryl gave us a full demo of the van and sorted a couple of jobs that we wanted fixing free of charge. shop staff were extremely helpful on the day of collection and gave us a discount on all our purchases. What a great start. Brought the van in for its first service last week and once… Read Full Review

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★☆☆☆☆

“After Sales Service”

Written on: 01/06/2015 by sgStafford148 (1 review written)

Bought a new caravan from this dealer. After sales care poor. Ended up resolving problems myself as found it difficult making contact with service department. Left van for service on Saturday as arranged with service department but nobody from service available Saturday and was told by shop assistant that the van was to be left at my own risk...? I now take my caravan to another dealer for service. Would not recommend… Read Full Review

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★★★★★

“Fridge problems”

Written on: 12/04/2015 by foggyfang (1 review written)

all packed up motorhome ready to go 16 days in Spain ahead.fridge not working!!! Phone call to service department at Stewart longton the manager sent somone out problem diagnosed back for a part and we set off on time what a service could not recommend them any more highly and a big thank you from both of us .also we have had warranty work done here even though we bought the van elsewhere as a company nothing seems too much trouble well done and thanks … Read Full Review

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★☆☆☆☆

“Honest Traders? I dont think so”

Written on: 18/02/2015 by Disgusted-of-Lancashire (1 review written)

I asked Longtons Chorley for a valuation for my caravan. On the phone a Glass’s guide price of £4400 was quoted subject to inspection. When I brought the caravan to be inspected later in the day an employee looked at the caravan. The result of this inspection was, and I quote “this caravan is not for us. The scratches on the side will require a panel respray and the caravan smells strongly of dog which is difficult to get rid of.” I was offered £3000 which I accepted. The caravan was on… Read Full Review

Stewartlontoncaravans's Response to Disgusted-of-Lancashire's Review

Written on: 09/08/2015

After discounting the caravan by £1200 which is what we do on every window price, carrying out a panel repair which incurred a £800 internal charge and days of intense valeting we would have managed to sell your caravan...

The difference between Trade and Retail prices in glasses guide (which is industry wide) is between £2000-£3000. We therefore didn't earn as much as we normally have to on your caravan to keep our establishment running.

We suggest next time you describe your caravan correctly in order to get a true valuation. We do not appreciate slander towards our honest family run company.

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