Ropers Caravans Reviews - www.ropersleisure.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Unfriendly unhelpful staff”

Written on: 19/09/2016 by Kennedy424 (1 review written)

I arrived at ropes to buy a new 2017 caravan having a older buccanner 2007 I wanted to update my model firstly I was given evils as I arrived in a van then I was followed all around by all members cause of I carry a bag containing my medicine and air for when I need it I have breathing problems after finding all unfriendly I go to leave and one sales man kicks my bag as if my items are stollen lucky I found Catterick caravans friendly and now own my new van so won't go roopers again I would… Read Full Review

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★☆☆☆☆

“Unrespectful”

Written on: 24/07/2016 by Makem69 (1 review written)

We owned an older caravan (23 years old), which we had serviced at Ropers Lesiure at Catterick Bridge. We expected to have problems with it due to age, but condition was very good for it's age. We turned up and they were fine face to face. Once the service was completed we had to phone for a report, even though I had left instructions for all repairs under £100 to be completed. They refused to do any repairs even small ones such as bulbs etc. The report was quite lengthy with plenty niff… Read Full Review

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★★★★★

“hi to all that have left poor ratings .I think it is...”

Written on: 20/09/2015 by steveallerston (2 reviews written)

hi to all that have left poor ratings .I think it is fair that there is all ways two sides to a story witch I could put up a case for all the reviews on roper. I would like to say at this point that people that put reviews on the internet should put there names so that we cant look into there points. The points that most reviews are about p\x prices we give a price on what the people tell us,then they bring van in and sides are hanging off,damp and not what they had explained to us when buying… Read Full Review

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Dealr's Response to steveallerston's Review

Written on: 02/03/2016

We people do ring about problems and just go round in circles.

It is impossible to resolve issues with you as your whole attitude towards your customers is disgusting. You always try and find a way to riggle out of a problem, making it out to be the customers fault, when it clearly isn't. No respect for the customer what so ever.

I'm not commenting about px issues, but the whole buying and aftercare experience.

Please think twice before handing you cash to them. Bailey should be more selective about who the let sell they're new caravans.

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★★★★★

“hi to all that have left poor ratings .I think it is...”

Written on: 20/09/2015 by steveallerston (2 reviews written)

hi to all that have left poor ratings .I think it is fair that there is all ways two sides to a story witch I could put up a case for all the reviews on roper. I would like to say at this point that people that put reviews on the internet should put there names so that we cant look into there points. The points that most reviews are about p\x prices we give a price on what the people tell us,then they bring van in and sides are hanging off,damp and not what they had explained to us when buying… Read Full Review

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★★☆☆☆

“Caravan part ex”

Written on: 30/05/2015 by Kierstena468 (1 review written)

We bought a caravan last year privately, to go and see if it was the way forward for our holidays in the future. Really enjoy the life and decided to up grade. Found a really cracking caravan at ropers, agreed a deal on our part ex and a date when the new caravan would be ready. Went to collect it and go through the hand over process, to say I am not a happy bunny is an under statement. Three sales staff to do one inspection, then come up with every issue possible for a 16 yr old caravan… Read Full Review

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★☆☆☆☆

“Be very careful if you buy here”

Written on: 30/05/2015 by stewartandtrish (2 reviews written)

Bought a second hand caravan at the end of last season and parked it up over winter we used it for the first time in the April bank holiday when we used the handles to move the van off a slightly soggy pitch cracks appeared around the handle and rear lights when we looked closer the van has been damage repaired. The van received a full service and warranty from Ropers and this fault was so obvious around the rear stabiliser it must have been seen during the body inspection but the service… Read Full Review

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★☆☆☆☆

“Gone Right Down Will Never Use Again”

Written on: 14/04/2015 by 383McCullough (1 review written)

Purchased a secondhand caravan cash from Ropers Caravans. Upon arriving to pick our caravan up went right down hill absolutely disgusted. Thought like last time we purchased a caravan from them we would be shown round the caravan, things explained to us. Oh no asked to hook up paperwork then away. One bit of paper was to sign to say we had been shown round things explained etc, refused to sign it. Comment was oh its OK sold as seen secondhand so no problem. If I hadn't asked if the leg winder… Read Full Review

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Soggybeans's Comment

Written on: 06/04/2016

I have bought from both Ropers and a company called Lowdhams.

Once Ropers had got our deposit theyre attitude changed. They agreed to things, but argued and refused later because it hadn't been wrote down.

The manager was out of order and didn't care about us at all. He tried to twist things and wriggle out of it.

I worry about the warranty as going by they're customer service, I doubt they would sort any issues out without a fight.

Lowdhams on the other hand were fantastic and I would highly recommend them. They are in a completely different league.

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★☆☆☆☆

“Unhelpful service manager”

Written on: 01/02/2015 by tzMcKenna2 (1 review written)

I bought my caravan secondhand from ropers,the sales team and the owner were very pleasant and very helpful.a fault we found within the first month was dealt with without any complaints.However after a year had passed with no faults to the caravan I decided to have the tyres changed for age not condition.When an independent fitter removed the tyres he found the Tyron bands rusted and unusable.ropers fitted the bands when the caravan was new so I contacted the service manager for advice.This is… Read Full Review

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★☆☆☆☆

“Ropers is a joke”

Written on: 15/07/2014 by Markwoodhouse1971 (1 review written)

I bought my second hand caravan 2008 there told me i would get 2000 pound part ex with out seeing my caravan when I took my part ex in a couple of days later there said it was only worth 1100 pounds what a rip of a place the new caravan had a motor mover on when I seen I was told that it was coming off but when I looked at the advert on auto trader and ropers web site the caravan was advertised with motor mover on and I paid the full asking price I felt very let down… Read Full Review

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Tonykingston's Response to Markwoodhouse1971's Review

Written on: 21/10/2014

Just been tricked in same way,offered £5000 for my van but on inspection only offered £3600

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★☆☆☆☆

“Pharmd554”

Written on: 14/03/2013

Hello! edbdgdd interesting edbdgdd site! I'm really like it! Very, very edbdgdd good!… Read Full Review

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★☆☆☆☆

“Pharmf89”

Written on: 14/03/2013

Hello! acfcegd interesting acfcegd site! I'm really like it! Very, very acfcegd good!… Read Full Review

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★★★★★

“Great people, excellent service!”

Written on: 17/11/2012

Having found our ideal caravan we decided to part with our beloved oldie and trade her in. Ropers Caravns gave us a really good part ex price and a 3 year warranty on our new (new to us) caravan. After much counting the pennies we decided to go ahead with the deal. However, when we arrived on change over day there was a problem with our caravan that we were unaware of! The guys at Ropers were brilliant, very civilised and to cut a long story short we could still afford our new van We would… Read Full Review

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★☆☆☆☆

“Worthless Warranties”

Written on: 02/06/2012 by jazzybon (1 review written)

Having been recommended to Ropers Caravans we were extremely disappointed with the service we received from certain parts of the team. Our New caravan was delivered to the site directly as we don’t have a tow bar & went straight into winter storage so we didn’t really get the chance with checking it all over fully prior to it being stored & as it came with a 12 month warranty we were quite confident any issues would be sorted under the warranty. WRONG !!!! The warranty isnt worth the paper… Read Full Review

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