Written on: 03/10/2012
Firstly after buying it in January and told it would not be delivered until April i was ok with this. One week later i was called and told it would be delivered early May. (Starting to get a bit disgruntled)A week before delivery the salesman called my wife and told her that he was due on holiday the weekend it was due to be delivered to us and also that it would not have been ready. After i was informed i called the sales manager and director and complained. Director told me that in fact the caravan was due in on time. However the salesman was on holiday and he was the one who sold me it and was the only person allowed to hand it over.Two things here. What if he had left the company in between time and he was also off that weekend!!! Teddies out the pram and fuse blown and several exchanges of unpleasentries by myself and i was assured i would get the caravan on the Sunday. I got no handover as such with the caravan. Salesman was unhappy he had to come in and carry out the sale. (This was my first caravan and i paid cash for it.)Alas this was not the only issue. After a week i noticed condensation in my reversing light. They told me (eventually after trying for days to contact them)that they would source a new part and get back to me when it was in. 6 months later and i'm still waiting.
As rated by real users
" Rubbish van " Read More
" Won't set foot in a Stuart Longtons showroom ever ever again " Read More
" Poor Service " Read More
" Customer care? " Read More
" Very happy great team " Read More