Shocking after sales

Highbridge Caravans, Highbridge, Somerset
★★★★☆
3.9
68.0% of users recommend this
  • Value For Money

Stbudo's review of Highbridge Caravans, Highbridge, Somerset

“Shocking after sales”

★☆☆☆☆

written by Stbudo on 13/08/2016

We bought our first caravan in February 2016, we chose Highbridge because we thought we were dealing with a good company. Our caravan was delivered on time to our chosen site in Cornwall, being new to caravanning we didn't have much knowledge on caravans but thought we would learn as we went along. We paid for a part season as it was our first year, a week before our caravan was due to come off site I was told that we had a hitch lock we had no key for it! I contacted Highbridge and was told the salesman was on holiday,fair enough, my wife rang back on the Monday morning explained the situation only for a snotty woman to say you'll have to cut it off!!!. Very annoyed I emailed Highbridge to say you delivered the caravan fitted a hitch lock and didn't leave the key. To their credit a company director emailed me but unfortunately it was a case we have got your money and don't care. Highbridge said the campsite must have fitted one(oh please,when did a campsite randomly fit a hitch lock!!!!). Highbridge have taken our money and washed their hands of us. We will never have anything to do with Highbridge Caravans again, we thought as good will and to keep us as future customers they would at least give us a second hand hitchlock. Please do your research before dealing with this company and don't get your fingers burnt!.

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