Warranty dispute

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Susan4tony's review of Glossop Caravans, Glossop, Derbyshire

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“Warranty dispute”

Written on: 18/05/2016 by Susan4tony (1 review written)

We bought a Bailey senator series 6 California last year,we were also provided with a warrenty ,When we bought the van we told the salesman that we have never towed a caravan ,had no intention of towing ,and tha it would be sited in one place ,they even delivered the caravan to our chosen site as part of the deal ,he said the warrenty was bullit proof ,everything would be sorted if anything went wrong ,Well something did go wrong ,we had the van for 6 weeks of use ,then it was shut down for the winter ,unfortunately on our return we hah water Ingres through a faulty window seal ,causing water staining to the front pot stand ,we contacted glossop ,to be told get someone to look at the damage get an estimate then contact the warranty ,we did all that from a local vat registered dealer ,sent off the claim ,only for it to be rejected ,We phoned glossop to be told ,fetch the caravan in and we will sort it ,we explained again that we don't tow ,or have any means of towing the caravan ,and asked why we couldn't use the local dealer who was only too happy to do the repair ,Now if you look in the warranty booklet it actually states that you can use a local dealer as long as it's vat registered ,but all glossop kept saying fetch it in and we will sort it ,to have towed to glossop was 175 pound each way ,to have it towed to our local dealer it was 45 pound each way,no Brainer really ,but not according to glossop ,it's there way or no way ,I'm afraid,so as a first time buyer of a caravan our experience of glossop is rubbish ,I wouldn't recommend them to anyone ,

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