After Sales Service is a JOKE!!!

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Disgruntled4711's review of Chichester Caravans, Birmingham, West Midlands

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“After Sales Service is a JOKE!!!”

Written on: 10/04/2012 by Disgruntled4711 (1 review written)

Forget getting any guarantee or recalls for servicing. Chichester seem not to want to contact you so that you forget to service your caravan, thus making your guarantee void!!!. Their reason for this is that they dont like to contact you in case you may have died and it upsets the family or you may have sold it!!. Are they serious? Are they mad? We now have a faulty van that they are not interested in, even though it is still within the guarantee period. BEWARE!!!

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Chichestercaravansbirmingham's Response to Disgruntled4711's Review

Written on: 09/01/2016

Chichester caravans have only become aware of this review site as of Jan 2016.
We are sorry our service falls short of your expectations. All aftersales and servicing is controlled by our Bromsgrove branch and they do not issue servicing reminders. This is not due to fear of upsetting bereaved families.
Whilst the onus is on the owner to ensure servicing the caravan within manufacturers guidelines we do sympathise if your warranty lapsed. We actually get paid by manufacturers to carry out warranty repairs on their behalf.

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