Faulty new caravan. Apalling After Sales

Campbells Caravans, Preston, Lancashire
★★★☆☆
3.4
61.0% of users recommend this
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Joyce311's review of Campbells Caravans, Preston, Lancashire

“Faulty new caravan. Apalling After Sales ”

★☆☆☆☆

written by Joyce311 on 03/08/2017

Please DO NOT buy a caravan from this corrupt dealer. We made this mistake and are paying the price now.
The new caravan was sold with defects almost a year ago and we are still fighting to have repairs completed competently.
Holidays have been cancelled, the stress is awful and the company will never give refunds, exchanges or complete necessary reairs in an acceptable time scale.
We now know our legal rights and with heavy hearts will have to continue dealing with what was meant to improve our quality of life not demoralise us.
We thought these dodgy practices were a thing of the past. Sadly not.

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Campbellscaravans's Comment

Written on: 06/08/2017

I am sorry to hear that you have experienced problems with your Caravan. If you have reported this through the proper channels I am confident that our staff are doing their best to resolve your issues. However, I must say that your 'review' (and I use this term loosely) is factually incorrect, unhelpful and bordering on libelous.

We are a responsible Caravan dealer and abide by strict guidelines set out by our industry body The National Caravan Council.

Advising people not to buy from us is one thing, but calling us 'corrupt' is another matter and one we take very seriously. Claiming that we 'never give refunds, exchanges, or complete necessary repairs in an acceptable timescale' is also factually incorrect.

We appreciate that having to deal with faults on any product can be frustrating and sometimes lengthy but that does not justify making comments such as yours in a bid to put other customers off dealing with us. All it leads to is unnecessary scaremongering as you can see from the other comments to your 'review' and others on this website.

I am more than happy for you and any of our customers to report or review on the service you have received from Campbells - good or bad, but in future please stick to the facts and keep in constructive.

Thank you

Campbells Caravans

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Typhoon31's Comment

Written on: 25/11/2017

Campbells service centre is terrible I can give written facts to my problems and who ever wrote the reply does not say who they are.
If you give a name I will contact you. I did write to the service manager in August but did not get a reply.

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