Got five star plus for my car at metrocentre branch, looked ok in the parking lot. In sun side mirrors still dirty, rims have marks, trunk not hoovered and front grill not cleaned still have leafs in it. No shine in the paint work so what kind of 5* plus work.... Poor poor job.

I visited car valet UK at princess shay Exeter. I have visited then before so knew what i wanted and how much it cost. When we asked for the clean we had had previously they quoted up £39 for a clean we previously paid £27 for - when questioned the price amazingly became £27. Price agreed we checked the car thoroughly and no damage was seen. On return (just as we left the carpark and came into the light) we noticed the windscreen was cracked across the top! I phoned them immediately and left a message on the answerphone. They contacted my after much too-ing and fro-ing, and then refused to accept that they had caused the damage as i couldnt prove they had caused it, the tone of their letter also implied that even if i had told them straight away, then they would claim it was already there under the dirt! I have contacted NCP and they inform me that there are lots of complaints about over-charging on going. Do not use this company! they are dishonest and they dont care!

Been to hull branch prospect centre, bullied into the 5 star plus for 25 when I only wanted the 5 star at 16 pound but the young man said you don't get everything with this package even though it is exactly the same as the 5 star plus but without the hand wax/polish. What I wanted was listed on the wall under the heading 5 star. He was very pushy and I really felt pressurised. On return it looked like a good job at first glance, I pointed out some bits that needed a bit more of a polish but didn't look too closely as I felt quite intimidated. On driving home my passenger had gloves on and kept rubbing her finger around the inside,mainly around the hand break and she was covered in fluff and dust. Also wheels where still filthy on the inside, you could see where he had just wiped the outside edge. Car still black muck in parts outside and Paintwork had a few white powdery patches on where it had not been buffed. Lastly when my friend got out her jeans where soaked from the seat which we did not get warned was wet. Overall a shocking clean for 25 pound. You do not expect to have to drive home to have to clean it all again yourself. Won't be using you again I'm afraid

The worst car wash I have ever used. £35 for a full valet...and I had to go around the car afterwards and show them about 10 areas that had been missed. Got home and looked at the wheels in the daylight and they weren't even cleaned properly. Avoid at all costs. I used the centre at Watford.

Had a 5* valet at the Metrocentre and I would NEVER have my car valeted here again. I complained about the ridiculously bad valet that had been done and sent in photos. The boot wasn't cleaned, the inside was not cleaned or hoovered and I was left with a small black scratch on the back. I was given a free 4* valet as a goodwill gesture, when I tried to redeem this at the metro centre the two members of staff refused to complete the valet and laughed at me then hid behind a car. NEVER AGAIN. Such bad service.

DO NOT USE the metrocentre (Gateshead) branch, paid £18 for a 5* valet and only half a job done. The cleaning is done in the pitch black on the ground floor of the multi storey carpark. It looked on initial inspection that it was job done, however on further inspection in daylight the work carried out was far from satisfactory. There was still dirt in the interior, the wing mirrors were still dirty, sills not cleaned and the boot was not touched and stil full of grass cuttings. VERY UNIMPRESSED! This was the first and last time I will ever use this company!!!!!!

I never write reviews, I wish i had read these first, I took my car in to get washed and hovered (car only two weeks old) I selected the 4* service @£23. Car is dirtier than before it was washed. In side of the car some how seems worse than before they started, please avoid they have ruined my new car, I will be spending my day tomorrow cleaning the car myself, what a total waste of time and money, AVOID !!!!!!!!!!!!!!!!!!

Never again thought I was saving myself time.for the price £8 car wash you'd expect car to be clean how wrong could I be .Not even worth a one star .staff are rude and customer service does not exist. STAY CLEAR

Located inside the Red Mall car park at Gateshead Metrocentre car valet UK are conveniently located so your car can cleaned while your shopping. The cleaning however is rubbish, you expect when paying £34 for a valet that at the least your alloys will be sparkly clean instead of looking like they had been wiped with a damp cloth. After taking my car through a drive through last week it wasn't even that dirty but still they couldn't manage to clean them up. On the inside the steering wheel was polished and slippery along with the pedals. Dirt was left on the passenger footwell. Dirt marks on door were not cleaned. I was told it would be a 2 hour job but I feel they spent 30 mins maximum. Very disappointed and will absolutly avoid them in the future no matter how convenient they are.

I don't usual write reviews however I got my car cleaned inside and out today at the blue mall metro centre. The service was appalling from the beginning as the man straight away tried to barter the price with me. When I came back to the car they were running ten minutes late and I noticed the car was still a mess. The inside had hardly been cleaned the mirrors and Windows inside and out were still really dirty. I noticed others around complaining also. I paid £18 for this terrible service, don't use them!!!

Hi i don't usually like to complain as i am in business myself and know how difficult it can be at times but i am afraid the standards in Hanley have become terrible of late and so today was the last time I will use one of your car cleaning services. I used to use your cleaning service at least 6 to 9 times a month at Hanley shopping centre stoke on Trent. we have three cars and used to take them all almost every week when shopping. a couple of years ago we had a few shoddy services but when i mentioned it it seemed to get better for a time. but over the last 12 to 18 months we have had several cleans that have not been up to standard. today again I tried your service, when I cam back to the car they had left polish all over the roof and part of the side so I asked them to clean it off, they said they had already done it but that could not have happened because the polish was still white. on leaving the shopping centre I went straight to the garage to put petrol in and noticed the wheels where filthy. I know I am only one customer but I estimate I have probably spent between three and four thousand pounds with your company over the last few years. people are paying good money for your service you should at least make sure your staff or representatives do their job right. i write this more for other people in the future and to enable you to look into this particular service point.

My wife struggling to find parking in the city so decided to use this company, mainly just to get a parking space. The car needed a valet too so she paid £23 for an inside and out clean. We have children so the interior was a bit grubby with food crumbs and the odd wrapper here and there. When she returned to the car the exterior paintwork was streaky, the roof was untouched and was still full of dirt and grime. The was still thick dirt underneath the side windows, the wheel arches still had mud on them. The dashboard and centre console was still dusty, the cup holders were still dirty with crumbs and the carpet was not touched. My wife did not challenge the staff as she felt a little intimidated by them. I shall be making a complaint myself on her behalf. I have lots of photos highlighting their shoddy service.

Left the car for an hour and a half for a wash. On returning to the car it was hard to see the 'standard' of the clean in the multi storey. When we got home and had the opportunity of daylight the car was in an appalling state, so much so that I thought they had damaged the paintwork. Had to go to a local hand car wash and get the car cleaned for the second time in one day. Carvalet is not a cheap car wash but by far the worst I have ever experienced. Whatever you do DO NOT WASTE YOUR MONEY at CARVALET THURROCK LAKESIDE 3rd floor multi storey. Wish I had read this site earlier.

Paid £27 for the 5 star plus and car was filthy. Hard to see under the dim lights of the metrocentre car park but when I arrived home it was appalling. Car was covered in filthy smears all over and most of it looked untouched. Appalling job and a complete waste of money. wish I'd read the reviews beforehand.

Used them in Metrocentre Gateshead They didn't clean the car waste of money Don't take your car there!!!!!!

The job done was decent but I was charged DOUBLE what I was quoted and when I queried it the owner, said he had told me the price - he hadn't - when we initially spoke. He then said he would hold the car until I paid. Absolutely disgusting, avoid unless you want to be ripped off and held to mercy!

Paid for the 5* service on Friday last week. Firstly the guy tried talking me into upgrading to the 5* plus service for an additional £10, declined as I didn't require the service of that. Returned to the car a few hours later and it was sparkling under the lights in the dark car park. Wasn't until we left that we could see they literally shook the mats out and didn't bother cleaning much inside as was still as it was before leaving the car with them. Outside looked ok but could have had a similar result with a £3 drive through car wash. My 10 year old son had left his wallet in the car with £11.57 inside (he counted his money in the car on route) as he forgot to bring it out to do some shopping. I leant him the money and he said he'd pay me back at the car. Upon returning to the car we found his lego wallet completely empty. Asked the man who we dealt with if he knew where the money was - perhaps it fell out and he put it somewhere safe) and he made out that he couldn't speak english despite having adequate english a few hours earlier when trying to persuade us to upgrade our service! Money was nowhee to be found, was literally in £1 and 50p's so not like it could have vanished. Bit gutted that someone could take Christmas money off a child, I even left them a tip too :(