Hassle free until you need time to think

The Car People www.thecarpeople.co.uk
★★★★★
4.6
From 2582 reviews
92.0% of users recommend this

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olBriggs180's review of The Car People www.thecarpeople.co.uk

“Hassle free until you need time to think”

★★★☆☆

written by olBriggs180 on 21/11/2016

I went to The Car People in Ashton over the weekend, no hassle as I browsed the cars but found it a little pressurizing the sales person stood outside the car whilst I sat in it, I didn't feel I could have a proper look at the car.

Again hassle free once I took the car for a test drive and wanted the night to go away and think about whether this was the best deal for me. However, things declined from here and this is where the hassle started. Two missed calls and a voicemail in a day followed by a text message the next day asking me to call. I had specifically said I wanted time to think... so give me time to think. Keep ringing and texting me is making me a hell of a lot less likely to return and I am now considering going elsewhere, where they do truly offer a hassle free service.

Unfortunately, you have let yourselves down as I was quite prepared to buy a car from here, at my own pace.

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Thecarpeople's Comment

Written on: 23/11/2016

Thanks for taking the time to leave your feedback and sorry to hear you feel you have been hassled. When I customer's visit has been logged, our contact centre will attempt to contact you the next day just for some feedback on the service provided. We try to keep contact by phone to an absolute minimum, though we are reviewing our process and we do offer the option to prevent further contact after visiting our showrooms

It's never in our intention to hassle our customers and we'd be very grateful for you to give us another chance. We've already passed your feedback to senior management for review. Thanks again and hopefully we'll see you soon.

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Thecarpeople's Comment

Written on: 23/11/2016

We have attempted to find your details on our system but have had no luck. Would you mind providing either your surname or postcode so that we can close your file and investigate this further? Thanks

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