written by Happyoldman on 23/03/2015
First thing's first I am the original grumpy old man, I expect good service as a minimum when spending my money so for that reason I have never written a review about anything (good I expect bad I walk away). I knew the car and model I wanted so checked some websites visited cars sales to meet some pushy "must sell" sales staff, congested "feel" to show areas with little space between vehicles making a good look challenging, staff with no time / interest to spend listening to my wants / opinions.
Checked Pinetrees website, simple easy to use, took me straight to the vehicle I was interested in and gave ALL data. Called in, vehicles well presented with space around vehicles to have a good look, open doors, push buttons, you know A GOOD LOOK. Met salesman "Not allowed to mention names" who actually listened, with so much information on the website I already new all I needed, "Not allowed to mention names" did not try to "sell" he tried to help by making sure I was clear on information on which to base a choice. Went for test drive, not around the block, a TEST drive. Beautiful car. Introduced to "Not allowed to mention names" (finance),again someone interested in my wants, explained everything (patiently / clearly) answering any queries, and without trying to sell "extras". I paid a reasonable price & drove away in an excellent vehicle a very content man. From driving in to driving out I was comfortable, well served and given every assistance. I said at the beginning good I expect well Pinetree certainly delivered above good.
Thank you "Not allowed to mention names", Thank you "Not allowed to mention names"
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Blackbird123's Response to Happyoldman's Review
Written on: 20/05/2015
Call me cynical, this is the exact opposite to the service I received.
Yes the prices look attractive at first glance & the cars are decent.
However beware if you have a part exchange or are using finance.
Part exchange prices are knocked and you will pay an Additional £450. You will be badgered to purchase a warranty. £700 for 2 years & don't expect a decent interest rate.
The after sales/customer care too is appalling. Once they've got your money forget it.
On the plus side, the salesman was very pleasant.