Wrong spare key issued on a brand new car

Motorpoint www.motorpoint.co.uk
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Guest's review of Motorpoint www.motorpoint.co.uk

“Wrong spare key issued on a brand new car”

★★☆☆☆

written by on 27/01/2017

I was issued the wrong spare key for my Nissan juke when purchased new from motorpoint Derby.
When I reported it they said there is nothing they could do even though it was their mistake because I did not report it straight away.
Very poor customer service from a loyal customer who has spent over 40k over the last 2 years.

  • Sheffiel

    Town/City

  • Customer service

  • Value For Money

Motorpoint's Comment

Written on: 30/01/2017

Thank you for taking the time to inform us of the problem you've found with the spare key. I am sorry to read that you've encountered a problem.
If you'd like to contact myself, i'd be more than happy to go through this with you
Kind regards, Rachael

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