Perfect apart from a filthy car on pick up

Motorpoint www.motorpoint.co.uk
★★★★☆
4.3
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SCSFINN's review of Motorpoint www.motorpoint.co.uk

“Perfect apart from a filthy car on pick up”

★★★★☆

written by SCSFINN on 22/04/2015

The customer service was excellent throughout the whole process. The price was amazing in comparison to other car dealerships. After waiting an additional 40 minutes for my new car to be 'cleaned' I got in it ready to drive away and it was filthy. They hadn't even bothered to give it a quick hoover or wipe the thick layer of dust that covered most surfaces. It was such a shame given the excellent experience up to that point. I did complain to a member of staff who informed me someone would contact me. I haven't received any correspondence yet about it. They did offer to send it back to be cleaned at the time if I was prepared to wait another 30-60minutes for this. Needless to say we left with a dirty car but otherwise happy.

  • DERBY

    Town/City

  • Customer service

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Motorpoint Aftersales's Response to SCSFINN's Review

Written on: 23/04/2015

We appreciate you taking the time to review your experience with Motorpoint. We're very sorry that the vehicle was not cleaned thoroughly before you collecting it and that you have not received a call back. If you could call any Motorpoint number and ask for Jacob in customer care I'd like to address this for you.

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