Poor customer service & issues with vehicle

★★★★☆
4.1
From 241 reviews
80.0% of users recommend this

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CarlosParrish34's review of Dace Motor Company, Stockport, Cheshire

“Poor customer service & issues with vehicle”

★☆☆☆☆

written by CarlosParrish34 on 01/10/2014

After purchasing a vehicle with only 12500 miles on the clock I drove away with barely enough fuel to get me to nearest petrol station & discovered the sensors were not operating, a tyre was just about legal, parts missing from boot and then problems with brakes. I called numerous times & was promised all backs (never materialised) eventually I got through to service who advised they couldnt look at the car for over a week after further discussion they agreed to replace tyre within the week to come down first thing I arrived to be told they could not say how long car would be, had I known this I would have arranged alternative travel home! I asked to see Service Manager who was no help at all so my 42mile round trip was futile. I also asked to speak to a Director but was advised there wasn't one available, customer service very poor if you want after sales service forget this place!!!

  • Heywood

    Town/City

  • Customer service

  • Value For Money

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Dacemotorcompany's Comment

Written on: 10/07/2015

To Valued Customer,

Im sorry to hear about your experience at Dace motor company.

We constantly strive to ensure all of our customers are completely satisfied with their service that they receive.

If you could please contact us at your earliest convenience so we can get any issues or worries resolved it would be appreciated.

Please contact me and ask for Thomas Burton.

Alternatively you can email me.

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