Started well but quickly went downhill

Carcraft www.carcraft.co.uk
★★★☆☆
3.3
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Jenleeds's review of Carcraft www.carcraft.co.uk

“Started well but quickly went downhill”

★★☆☆☆

written by Jenleeds on 14/11/2014

I went to Carcraft to get an idea of boot size of different cars. Having just had a baby we needed a bigger car but didn't know which one. The salesman was at first really helpful - found out what our needs were and helped us find the perfect car. Test drive went really well and then we got back to the showroom and started to negotiate on price which is where things went downhill. I was keen to look around elsewhere to make sure the price was a good one but he wanted to make a deal that day. I said that in order to make me do this the deal would have to be amazing and offered £7k - he went away to speak to his manager who said they would do £7.5k. After thinking about this for a little while we agreed to up our offer to this. The salesman went and spoke to his manager again and came back asking for another £1k. I couldn't understand why he had offered it lower at first if he knew he couldn't offer this. I said I needed to leave and look around to make sure the deal was a good one. Having done this I decided I did want the car, even at the higher price and called the salesman to make sure this price was fixed, explaining that I would be bringing my newborn baby along with me and needed to know that all I needed to do was pay. He went away to call his manager and came back to me to ensure me that £8k was a definite.

I got to the showroom with my baby and was told that they needed to speak to more people and 'had their fingers crossed' for the £8k. I explained that I was promised this price and was told I shouldn't have been. After keeping me waiting 2 hours in the cold showroom with my newborn baby they agreed to let me have it for that price. I was so wound up and frustrated and very nearly walked out on several occasions.

Rubbish experience overall

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