safety second.

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Available Car UK, East Midlands
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AshtynMalloy's review of Available Car UK, East Midlands

“safety second.”

★☆☆☆☆

written by AshtynMalloy on 29/01/2015

After buying a 4x4 and still under warranty i had a nail in my tyre.The car had 3 newish michelins on it and 1 old bridgestone,since been told tyres should match on same axles.Not having a spare i went to get this fixed only to be told by two tyre and m.o.t centres that the old tyre was showing signs of cracking and they would not be repairing the tyre as it could be a danger.I phoned availible they said bring the car we will have a look.After a long wait i was seen by aftersales to be told that it was not an m.o.t failure and the tyre was ok.After asking if they would be happy to drive a car with cracking in the tyre i got a yes. I told them i was NOT and asked if they would meet me half way on the price of a new tyre NO but they would order me a tyre and i would have to pay for it.I spoke to a manager and asked if he would drive a car with a faulty tyre and he said he would.What does this tell you the price of a tyre comes before your safety.Having spent nearly 60 thousand at available over the last 4 transactions the price of a tyre is worth more than my custom.GOODBYE.

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Available Car's Comment

Written on: 12/02/2015

Dear AshtynMalloy – Thank you for taking the time to write about your recent experience at Available Car Ltd (Castle Donington). We strongly refute your claim that we prioritise “the cost of a tyre” before our customers “safety”, this statement is untrue, unfair and is misleading.

The car you are commenting on is a 2009/59 registered Audi Q5, the mileage at the time of sale was 74,928 miles. Since collection the mileage had increased by approximately 1,500 miles.

You have stated in your review, that tyres on each axle should match, we agree with this.

To “match” the tyres should be equal, this means the same size, grade and speed rating, not the same brand or tread pattern. If this is what was portrayed to you by the garages that “recommended” you replaced the tyre, there is every possibility they were hoping you would be naive enough to “buy” a tyre and have it fitted by them, there and then.

The car was collected from us on 28th November 2014 and we were contacted on 24th January 2015 regarding (puncture repair) your tyre query. It is unclear from your comments if you have had the tyre repaired or if you are still using the car with the nail in the tyre?

Tyres are not an item covered by our guarantee, however we were happy to inspect, advise and give our opinion on the tyre. This was offered so we could try to assist you. If the tyre was adequate, you would have no need to purchase an unnecessary replacement.

Having inspected the tyre, we can confirm, it was not unsafe, as you claim. We have not fitted or replaced these tyres, the tyres are used, they are not new, therefore signs of wear are to be expected/accepted. All tyres fitted are safe, suitable and perfectly adequate for the car. To clarify, at the time of inspection (Monday 26th January 2015), there was no safety issue with this tyre, our any other tyre fitted to your car.

Treating customers fairly is one of our core values, we have not been unreasonable, unfair or misleading, we have been open and honest throughout. As you have referred to in your review, you are an existing customer and we have done business together a number of times in the past. We would not want to lose your custom.

The tyre does not need to be replaced and will not be replacing it free of charge or under guarantee. Our offer to supply a tyre at “trade cost”, and to fit, free of charge, at a convenient time to you, is an option that we are happy to offer.

If we can be of any further assistance, please contact us directly. Regards The Available Car Team.

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