I would suggest that buyers approach this company with great caution. My experience has been that, at the last minute, they added additional charges to the listed purchase price of a car and also tried to trick me into buying unwanted additional warranties.

I've visited this dealership on a few occasions now, just browsing, and then recently bought a lovely BMW from them and I couldn't be happier.From reading all these negative reviews, I can confidently say that I disagree with all of them. People moaning about cars going wrong; yes it's a used car, it will go wrong, they all do eventually!! The guys there are all extremely friendly and patient, showing me around a few different models and explaining how they would benefit (or not benefit!) the type of usage my car would have. They aren't pushy in the slightest and are happy to show me what all the buttons do in the car itself.Definitely coming back here for my next car!

Appalling customer service. None. Zero. The sales rep had no ownership over his own sales and had to refer everything past the manager. There was a severe lack of communication between the sales rep and manager. I was not given a call back when promised. No negotiation on price of the car and no negotiation on some drive away petrol in the tank. The car wasn't ready when I came to collect and after previously pointing out chips and cracked windscreen, their repair was in my opinion substandard. I suggested an independent inspection but the manager gave absolutely no consideration of the same. I would not recommend the branch at 5 Ways Mottingham. There was no consideration for the amount of money I wanted to spend with them and they made the whole customer experience turn on a pin head. I went from going to collect my car to walking away within 5 minutes as they were clearly not bothered about satisfying my concerns or my sale.

I BROUGHT A CAR FROM THESE "SO-CALLED" USED CAR SPECIALISTS AND AFTER FOUR WEEKS ALL SORTS OF WARNING LIGHTS HAVE APPEARED AND THEY HAVE REFUSED TO PUT IT RIGHT DESPITE THE VERY RECENT PURCHASE, DO YOURSELF A FAVOUR AND STAY WELL CLEAR OF THIS CAR FRONT - THE OWNER SHOULD BE WEARING A BALACLAVA!!! AND AS FOR THE SALESMAN IF YOU COULD CALL HIM THAT... HE AINT WORTH THE CHEAP SUIT AND BRUT HE WAS WEARING! BE WARNED - STAY WELL CLEAR!

Fantastic experience, despite feeling dubious based on other peoples reviews I decided to give them a go as they had the car I wanted and I must say that overall I cant fault them. Great selection of immaculate cars which are well presented, very friendly staff, and a great deal to top it off. Don't be swayed by others give them a go for your self.

I bought My BMW form here 4 weeks ago and can honestly say that the overall service i received was top class.  the salesman was very welcoming and accomodating towards me and my family, he knew his stuff and more importantly the car is faultless. I would highly recommend this company and wiil certainly be back myself.

I recently see a mercedes advertised on the internet which was at 4front car sales, I enquired about the car on the phone and arranged a viewing and test drive .Upon arrival I was amazed at how many cars were at this garage and near enough all in order and well presented. I was greeted by the salesman who then showed me the mercedes ,the car looked amazing and was exactly what I was looking for and colour I wanted,there was no hard sell or pressure which I have found previously at other garages, and in next to no time I was driving off in my new car very happy :), a big thankyou to all the staff at 4front car sales for making the whole process so easy. That deserves 5 stars.

I brought a meriva in September as I had just had a baby and needed something with more room. Within a week of having it, the engine developed a strange noise, which when I took it to a trusted friend, turned out to be the timing chain. I was quoted £600+ for a new one so I took it back to 4front and after much sighing and eye rolling they booked it in. I was made to feel like I was putting them out, by wanting my car to run smoothly... I didn't trust them at all after this, as I was told you can make the engines quieter (by using a thicker oil) which i feel is obviously what they had done to make the sale. I was told my car had 2 previous owners, the log book said 4. A bare faced lie in anyone's book. Also, it wasn't until the sale was complete that I saw the key that I was apparently meant to accept. It was falling apart and didn't even work. I complained and they eventually arranged to replace the chip and cover. This meant another trip back to them. The mobile 'key man' approached me for payment and was promptly redirected to the office. I had to wait a week for the parcel shelf and must have heard every excuse in the book as to why this was. Overall I would not trust this company and have since heard other bad reviews. They just want your money and for you to leave quietly. I advise everyone I know, who is looking to buy a used car to go elsewhere. I've just brought a new car from the ford showroom, just up the road and wish I had used this more professional company from the start.

Went to the BMW site and can honestly say that the service I received from the advisor was outstanding, he had all the time in the world for me with nothing being to much trouble. His knowledge was great and his interaction with my family was phenominal making us all a part of the sale. We did end up buying a car and would definitely recommend to anyone, all of the cars were well presented and immaculate, really spoilt for choice. Thanks again we will be back!

This lot do nothing for the already rubbish used car dealers reputation. Their staff are arrogant and interested in one thing- your money. Rude bunch of people who will not be getting my hard-earned dosh!

On a rainy Bank Holiday Monday, we arrived to test-drive, and hopefully buy, a Land Rover Freelander. The salesman unlocked the car and immediately asked, "Are you looking to buy today because if not, I would rather go and have dinner with my wife. I want to close in 20 minutes." With £5k in cash in my pocket, we politely told him we would also like him to go - and we would also like to go - and spend our money where the sales people have a modicum of decency and are intelligent enough to understand the really basic importance of customer service. The guy gives car dealers a bad name and is a complete clown... Avoid this place like the plague!

Do not use this company the cars all go wrong within the first year and the warranty issued isnt worth the paper its written on it dosent cover you for anything other than if your radio fails. They work together with autoguard in ripping people off...stay away trading standards have been contacted the dirty dogy dealers!!!!!!

Visited the dealers near Handcross near Horsham in search of a new car for my family. This place does nothing for the bad reputation that used car salesman have. The dealers are arrogant stuck up and not interested in your money unless you walking in there with money falling out of your pockets. I have never come across such a bad example of customer service. If you don't want someones business fair enough but you don't have to treat someone badly. I really hope the new road kills off this business as we don't need this kind of business in the area. If you want good service and to be treated like a person rather than dirt steer well clear of this place.

Thought about buying my car from here. Was pounced on my a smarmy sales man who tired to sell me a hunk of junk. I don't think so! Avoid them and find somewhere reliable to buy your car.

They took my money, sold me a faulty car and then refused to have anything to do with me. Go and spend your money elsewhere!

These people are just a joke! They are only interested in your money and once they've got it, they don't care. Well I got my money back and will be spending it elsewhere!

I have been in the market for a new car and was hoping to get one before Christmas so my family and I could travel and visit other family members over the holiday period. I found 4Front on Google and thought I'd go and have a look. It was a sheer waste of my time. They had hardly any cars in stock at all and the ones they did have looked like they'd been in the wars! The sales man I encountered wasn't interested in what I was after, he was more concerned with selling me any old car for his monthly commission. Rude staff, no car choice and damaged cars. Just don't bother wasting your time with these jokers!