Written on: 26/06/2011 by N.Ramsey (1 review written)
The promise of a convenient hassle free service that's more affordable than having a car is a BIG FAT LIE.
The first time I used the service I arrived at the car (after a 20 minute walk because they don't have an automatic car near me) to find a severely damaged vehicle. I called them immediately and they apparently had no idea it was damaged. They weren't prepared to bring me a replacement car so I had to drive a crashed car.
I had to arrive at a wedding as a professional and suffer the embarrassment of people thinking that I had caused this damage. After returning the vehicle, I felt I was due some kind of compensation or refund and StreetCar were only prepared to give me £20 off.
The second time I borrowed a vehicle (after travelling via public transport around 30 minutes because they don't have an un-damaged automatic vehicle in my area) after returning the car on time I was later told that I had returned the car late and was being charged a late fee plus extra mileage incurred. They then realised that a member of their own staff had taken the car immediately after me and this was not my fault. I still had to pay a bank charge which they were not prepared to pay for.
Every time I rent a vehicle it is dirty inside and out. I have spent time and money on getting them cleaned which I am still yet to be reimbursed for.
I contacted the company to fond out if the damaged vehicle had been repaired yet and they told me it had. So I booked it.
I went to check the car that evening to avoid embarrassment again and the damage was still there. She had blatantly lied to me.
I called to cancel my membership and I was told I cannot get my payment refunded and the closest thing to cancellation was to just not renew my membership the next year.
I am so unhappy with the service and feel like all they care about is money.
My advice is not to join. It really is cheaper to own your own vehicle.
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