WMS Group Ltd Reviews - www.wmsgroupuk.com

★★☆☆☆
1.9 / 5
45
22% of users recommend this
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WMS Group Ltd - www.wmsgroupuk.com
WMS Group Ltd - www.wmsgroupuk.com

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Latest Reviews

★★★★★

“Great cover for my car!”

Written on: 25/08/2016 by Bobbyg42 (1 review written)

Bought the cover with my car. Unfortunately had an issue that could have cost me. Luckily took out the warranty and all was covered!! Thank you WMS!!… Read Full Review

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★★★★★

“Did what it sald”

Written on: 25/08/2016 by athena-gainsborough (1 review written)

Brought a car, had a breakdown all covered by warranty good stuff, will be happy to take out again… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THESE PEOPLE”

Written on: 25/08/2016 by Reid191 (1 review written)

Any fault will be deemed fair wear and tear and therefore ineligible for recompense. I bought an extended warranty for a year. Staff were aggressive and unhelpful. Would have been easier to take £500 down to the bonfire… Read Full Review

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★★★★★

“Fantastic service”

Written on: 24/08/2016 by 417Stanley (1 review written)

I contacted WMS when a part failed on my vehicle. The person I spoke to was so friendly and made everything so easy and stress free. Everything was sorted really quickly and my car was back on the road within no time at all. Thanks for making everything so straight forward!… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 16/08/2016 by 384Sloan (1 review written)

P Absolutely rubbish very unhelpful rang them about an unsafe car i brought needed fixing asap as my daughter was going to travel in it so paid for it myself after ringing them to explain they just don't seem interested in paying out So my advice is to AVOID AVOID AVOID… Read Full Review

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★★★★★

“Efficient and quick service”

Written on: 10/06/2016 by 2-4-6 (1 review written)

My gear box went on my work van. I contacted WMS and they were able to work through my claim quickly. The gear box was sorted in good time to ensure my business didn't suffer. The people I spoke to were approachable and understood my situation. It made a very stressful situation that little bit less stressful! Thank you!… Read Full Review

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★☆☆☆☆

“It is a waste of your and designed to make things...”

Written on: 02/06/2016 by Aliya18 (1 review written)

I recently bought a Toyota Alphard MPV converted to a campervan and the vehicle is smashing, however the A/C was not working and the garage selling the vehicle referred me to the warranty with WMS. I contacted WMS and they said that the A/C was covered and to speak with my local garage to ascertain the problem and when I did just that my garage stated that this warranty was a waste of space and that WMS would either not pay and say that this was 'wear& tear' and would take months to pay in the… Read Full Review

By Wmsgroup

Written on: 08/06/2016

We are sorry to hear that you are not satisfied, all policies and agreements have specific exclusions listed and we ask all new policy holders to please ensure they read and understand the Terms and Conditions of the policy or agreement, and if there are any questions or queries to please email them in to us. The claim was declined due to the failed items not being listed as covered under the agreement, wear and tear was not a consideration.

Kind regards The WMS Group.

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Gkm20941573's Comment

Written on: 08/06/2016

Disappointing yet not surprising response.

I still wish that I had an ordinary garage warranty.

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Cedrick's Comment

Written on: 20/07/2016

Fist of all, let me say that I have no connection with WMS (other than having taken out one of their warranties!)
I have found them invaluable.
If the part was covered, my garage just rang them up to get permission to do the work.
As is the case with a lot of review sites, you only tend to hear negative comments from people who may not have understood the terms of the contract, or who may not have fulfilled their part of the bargain.

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Cedrick's Comment

Written on: 20/07/2016

Fist of all, let me say that I have no connection with WMS (other than having taken out one of their warranties!)
I have found them invaluable.
If the part was covered, my garage just rang them up to get permission to do the work.
As is the case with a lot of review sites, you only tend to hear negative comments from people who may not have understood the terms of the contract, or who may not have fulfilled their part of the bargain.

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★★★★★

“Brillant service”

Written on: 01/06/2016 by paige.east (1 review written)

Fast and efficient!! My claim was dealt with quickly, staff were helpful and friendly my claim was approved and I received the cheque a few days later Would defiantly recommend!!… Read Full Review

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★☆☆☆☆

“Horrible company, ended up in court. We won. Avoid. ”

Written on: 17/05/2016 by plh007 (8 reviews written)

Firstly, EVERY point in this review and statement here is backed up with copies of emails, court filings and recordings.  So whatever WMS say in response it is true and court records reflect that.  What to say about WMS?  Sit back because this is a hell of a story.  Well my father in law purchased a 5 star policy from them to cover his Range Rover Sport.  He paid extra to have main dealer work undertaken should anything go wrong. 2 years into the agreement the engine was destroyed by an… Read Full Review

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★☆☆☆☆

“Called WMS group and told I had problems with clutch...”

Written on: 04/05/2016 by IAmNotSatisfied (1 review written)

Called WMS group and told I had problems with clutch on my old Zafira. They told me to take it to local garage to be assessed luckily the local garage told me straight away that they will not pay for it they will tell it is wear and tear ????? I asked him Can i drive the car? replied No it's not safe I kept driving my car at a low speed on town only as the whole job cost the price of the car if i pay for it myself. few months later called them again explained that it is now worse than before… Read Full Review

By Wmsgroup

Written on: 16/05/2016

Good Afternoon, We have been trying to get in contact with you through Review Centre but we are yet to hear back from you. We have seen your dissatisfied post on the review centre website, and would like to discuss this with you.
Looking at your review the initial clutch fault appears to be wear & tear rather than mechanical breakage to which you failed to have the item replaced as advise by the local garage, WMS if contacted would have advised against continuing to drive the vehicle as once the fault has been identified, it needs to be rectified regardless of it being covered or not by your Warranty/Agreement.
With regards to the part being sent in, this would be requested by WMS to confirm if the part has worn out or had failed due to mechanical breakage.

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Iamnotsatisfied's reply to Wmsgroup's Comment

Written on: 18/05/2016

this is like telling someone you are covered by life insurance then when they die by a flu for example you tell them oh, flu is wear and tear you need to die by a cancer
you never explained this in such details in your booklet
because you don't have your own garages and your own engineers car owners have to pay for the expenses to get the part to you to check plus the repair if you don't approve it.
I just decided to fix my clutch at my own expenses to get out of this trap and carry on on my business.

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★☆☆☆☆

“Wear and Tear”

Written on: 09/03/2016 by Barnett116 (1 review written)

Phoned WMS group when I had problems with rear suspension on my BMW 5 series. Was told to take it to local garage to be assessed and as expected received a phone call saying faulty part wasn't covered due to "wear and tear". They even had the cheek to recommend both sides of rear suspension be repaired at my expense when only one side was needed. WMS seem to be experts at spending the owner of the cars money and not their own. Cover not worth the paper it's written on and a total waste of… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 12/02/2016 by mg43 (1 review written)

Clutch is covered on 4*, but they only pay 60% of clutch cost and NO incidentals OR any other parts that were damaged when the clutch failed. I am looking at a £800 repair bill and WMS are only prepared to fund £345. Oh, and they pay just £45 per hour labour - that must be 1970's rates.... AND I have to fund the £340 and then pray it comes back. … Read Full Review

By Wmsgroup

Written on: 21/03/2016

The WMS Group are unable to investigate and respond to your concerns without the necessary information that we have requested. All policies and agreements have specific terms and conditions with many variations that will influence the claim costs and maximum claim liability of individual repairs. Without access to your individual policy we are unable to comment.

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★☆☆☆☆

“DO NOT BUY”

Written on: 05/01/2016

I had a car with a turbo problem which was found by a mechanic which is an approved garage by this company. They found the issue and notified WMS of the issue. The part was sent to them for inspection and guess what, they declined the claim like majority of people with a totally different reason! The mechanic even said that what they found was definitely not the case. A video evidence was also done to prove that what they found was not the problem! Anyway, this will not end as we are taking… Read Full Review

By Wmsgroup

Written on: 16/02/2016

We have requested contact details to allow us to fully investigate your concerns, so far this information has not been forthcoming. Obviously I cannot comment on your individual claim, but on all turbo claims the failed component is sent to a specialist independent turbo company who carry out a full diagnosis and report on the cause of failure and turbo condition, all claims are then subject to that report. If the claim has been rejected, the report would have confirmed that the turbo failure was not covered under the terms and conditions of the agreement.

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Adzlee2604's Comment

Written on: 16/02/2016

Your turbo "specialists" are time wasters and telling you incorrect info. We've had someone to check this and is completely different to what you suggested. Turbo now fixed so ain't going to bother dealing with you again.

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE, AVOID!!!!”

Written on: 20/11/2015 by pwilson1 (1 review written)

Tried to make a claim for an engine failure on my Porsche, was greeted by the old wear and tear excuse, by the two guys I dealt with I asked to speak to somebody in management but the refused, I could hear laughing and sniggering down the phone as I was trying to speak the "engineer" I would avoid them at all cost, terrible rude customer service and very unprofessional!!… Read Full Review

By Wmsgroup

Written on: 30/11/2015

“Good Afternoon, We have been trying to get in contact with you through Review Centre but we are yet to hear back from you. We have seen your dissatisfied post on the review centre website, and would like to discuss this with you. All policies & agreements have specific exclusions listed and we ask all new policy holders to please ensure that you have read and understood the terms and conditions of you’re policy or agreement. To allow us to fully investigate your concerns please can you forward you agreement details and the claims manager will then look into what has happened and respond. If there has been an error on our part, we would like to be able get it resolved as quickly as possible for you”

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★☆☆☆☆

“ Avoid at all costs”

Written on: 07/10/2015 by 442Monaghan (1 review written)

I bought a used car with "5 star" warranty from WMS group. The maximum pay-out on the warranty contract was £750. It turned out that the a/c was broken and the absolute lowest quote that any garage would give me without original parts was £850. I was willing to pay the difference. However, when the garage called WMS, they said that, according to their "book", the maximum pay-out is £430 for a/c. At the same time, there was no garage that would do the job for that price. Avoid at all cost!… Read Full Review

By Wmsgroup

Written on: 20/11/2015

Good Afternoon, We have been trying to get in contact with you through Review Centre but we are yet to hear back from you. We have seen your dissatisfied post on the review centre website, and would like to discuss this with you. All policies & agreements have specific exclusions listed and we ask all new policy holders to please ensure that you have read and understood the terms and conditions of you’re policy or agreement. To allow us to fully investigate your concerns please can you forward you agreement details and the claims manager will then look into what has happened and respond. If there has been an error on our part, we would like to be able get it resolved as quickly as possible for you

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★☆☆☆☆

“Awful customer service - AVOID!”

Written on: 06/10/2015 by DJ246 (1 review written)

Contacted WMS regarding a failed water pump. Specialist independent garage who removed the pump said likely cause of leak was bearings thus mechanical failure. Sent pump to WMS for inspection and they refused to accept this. I asked for a second opinion as per their own T&Cs and they refused. Asked a second time to be greeted with silence on the other end of the phone. Wrote a letter of complaint 2 weeks ago explaining situation in detail as per their complaints procedure and yet to receive a… Read Full Review

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★☆☆☆☆

“Terrible Service - Not at all recomended”

Written on: 24/09/2015 by Mooregq263 (1 review written)

There was a problem in my clutch which is covered under 4 star warranty and they decline to pay saying its wear and tear problem which is not covered under warranty. There custome service is poor and pathetic… Read Full Review

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★☆☆☆☆

“Says it covers Wheel Bearings but DECLINE claim?”

Written on: 14/07/2015 by 266Lindsay (1 review written)

Took my car to a main dealer after noise coming from the wheel. Clearly states in the 4* star warranty 'wheel bearings' are covered. But they decline the claim saying not mechanical? My wheel bearing needs replacing and it is in the heading of what is covered and still reject it. Not worth the paper it is written on! AVOID at all costs… Read Full Review

By Wmsgroup

Written on: 16/07/2015

Dear Sir,

We are very sorry to hear this, please could you email your policy number and contact telephone number to us so that we can look into this for you.

Kind regards The WMS Group

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★★★★★

“Been good for us”

Written on: 10/07/2015 by Northerntiger (1 review written)

We took out. 3 year 5* warranty on recommendation of the garage on a A3 and it has been great. ( The garage owner was a freind and recommended it which gave me confidence in the product). We have made 2 claims in the period of cover and both have been paid. The machenic at the garage who did the repair stated how impressed he was with the speed WMS answered the phone and gave him authorisation for the repair. I think in some cases the garages don't even ring a claim through as its hassle for… Read Full Review

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★☆☆☆☆

“EXCLUSIONS”

Written on: 06/07/2015 by MrJones1987 (1 review written)

Having taken this policy out with a BMW I bought in 2015. Three months in, engine problems caused by potential fuel injectors. The 5 star policy claims to cover Engine faults, however on being told to read the exclusions list what do I discover listed? 'Fuel Injectors'. A warranty policy which claims to cover engine faults, yet do not cover parts which actually FEED the engine. Avoid unless cover wanted for an exploded engine… Read Full Review

By Wmsgroup

Written on: 16/07/2015

We are sorry to hear that you are not satisfied, Injectors are specifically excluded from cover but can be added as an extra, with additional premium. all policies & agreements have specific exclusions listed and we ask all new policy holders to please ensure that you have read and understood the terms and conditions of you’re the policy or agreement, and if there are any queries to please email.

Kind regards The WMS Group

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By Wmsgroup

Written on: 16/07/2015

We are sorry to hear that you are not satisfied, Injectors are specifically excluded from cover but can be added as an extra, with additional premium. all policies & agreements have specific exclusions listed and we ask all new policy holders to please ensure that they read and understand the terms and conditions of the policy or agreement, and if there are any queries to please email.

Kind regards The WMS Group

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