WMS Group Ltd Reviews - www.wmsgroupuk.com

★★☆☆☆
1.9 / 5
54
22% of users recommend this
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WMS Group Ltd - www.wmsgroupuk.com
WMS Group Ltd - www.wmsgroupuk.com

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Latest Reviews

★☆☆☆☆

“Not worth the paper it is written on!!”

Written on: 11/02/2017 by NinaGunn (1 review written)

I took out a 5 star warranty policy with WMS last year on my Land Rover Freelander. I have attempted to claim 3 time for different repairs, ALL OF WHICH SHOULD BE COVERED ACCORDING TO THE POLICY BOOKLET, but WMAS have declined to pay for the repairs. The warranty is not worth the paper it is written on, each time the claims people find a way out of having to authorise the repairs. You are better off keeping your money and using it towards something else useful!… Read Full Review

Plh007's Comment

Written on: 19/02/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost and had to pay out the £7k approx for the work that was done.

They will try everything to bully you into walking away but dont take no for an answer.

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Plh007's Comment

Written on: 19/02/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost and had to pay out the £7k approx for the work that was done.

They will try everything to bully you into walking away but dont take no for an answer.

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Plh007's Comment

Written on: 19/02/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost and had to pay out the £7k approx for the work that was done.

They will try everything to bully you into walking away but dont take no for an answer.

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★☆☆☆☆

“Failure to communicate”

Written on: 10/12/2016 by dp2926 (1 review written)

I called them a few days ago and spoke to a female in sales as I was looking to buy a warranty. I asked her to email me the different policies types but never received it, seems they do not want my business!… Read Full Review

Plh007's Response to dp2926's Review

Written on: 29/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away.

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★☆☆☆☆

“Appalling people skills, mis-leading information”

Written on: 19/11/2016 by Kenneyeq476 (1 review written)

Took out this warranty when buying my used car 3 months ago, BMW 1 Series. Last week the engine light came on, wasn't running properly, no power and struggling to drive it. Took it into a garage that I trusted and they said the timing chain had been stretched. In the warranty booklet it clearly says it covers the "timing chain" and in the terms and conditions says this item must be broken to be claimed against. The mechanic advised me the timing chain was not working properly, was stretched… Read Full Review

Plh007's Comment

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away.

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★☆☆☆☆

“Total Waste of Time”

Written on: 13/11/2016 by Kaleem1989 (1 review written)

Called the dealer and arranged an appoint. Upon arrival he says very rudely that the car is at the back, and that's it. Didn't show me the car, I had to go and find it myself. Also did not explain me nor tried to sell as he was not even there. When I explained him that I travelled 25 miles to see a car and he is not even bothered to welcome a customer his risponse was I don't care don't waste my time. I should have come up to him and ask for the keys I should of come up to him and ask him to… Read Full Review

Hamz1's Response to Kaleem1989's Review

Written on: 09/12/2016

I called them to enquire about a car. All i wanted to do confirm the details in the advert and to see what the bodywork was like. "We have over 250 cars, i cant remember what each looks like".
I found the rude and abrupt who gave the impression that they had done me the favour by picking up the phone.
No customer service. They need to realise that People buy from people!!

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Plh007's Response to Kaleem1989's Review

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away.

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★☆☆☆☆

“**SEEMS TO BE SOME TYPE OF CON**”

Written on: 18/10/2016 by Taliyahg150 (1 review written)

Had the policy for 1 year & 1 week when the turbo went on my car. Following procedure, I rang up and asked for one of their approved garage. I took my car to them who confirmed it was the turbo which was an included part in the warranty. The approved garage phoned to say that no approval was given as "the policy was only renewed a short time previous" I phoned wms indicating that it was a RIDICULOUS EXCUSE & they advised that there had been an oversight on their part and they will have the… Read Full Review

Plh007's Comment

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away.

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★☆☆☆☆

“Claims Payment”

Written on: 17/10/2016 by BrynnMaloney230 (1 review written)

I asked the approved garage to provide a quote but they failed to do so and repaired the car. I got 4 independent quotes and the garage I used was the cheapest but WMS would not pay the claim, even the parts… Read Full Review

Plh007's Comment

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away.

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★★★★★

“great service from WMS”

Written on: 08/10/2016 by rvDonnelly59 (1 review written)

Received my 3 month warranty when I purchased my used Porsche 911, the water pump failed, called WMS and told them of my problem, found them to be very professional and polite. Took my car to my local independent Porsche garage, he called WMS to get work authorised, staff were very helpful and the work required was given the go ahead . Paid the bill on completion and sent invoice to WMS, I received a cheque 2 days later. Great service and fast payment. . Awesome… Read Full Review

Plh007's Comment

Written on: 06/02/2017

Odd these reviews are either 1 star or 5 star. Having dealt with WMS i know for sure the 1 star reviews are true...

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★☆☆☆☆

“Total waste”

Written on: 19/09/2016 by revslammer (1 review written)

Anything that goes wrong with a car, goes wrong because it is a little bit older and travelled a little bit further than it had last week. Therefore, anything is wear and tear. Therefore anything that goes wrong with your car will not be covered by this company… Read Full Review

Plh007's Response to revslammer's Review

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away.

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★★★★★

“Very easy company to deal with. Had a problem with my...”

Written on: 17/09/2016 by gcapper (1 review written)

Very easy company to deal with. Had a problem with my car, phoned WMS for advice, told them my car reg. number, and said where I would like to take it for diagnosis and repair. Was told straight away that was ok, and WMS would deal directly with the garage. Had my car fixed, paid for the repair, and forwarded the invoice to WMS for reimbursement. It could not have been any easier. When my car was returned to me, the garage (owner) told me WMS were one of the most straight forward warranty… Read Full Review

Plh007's Response to gcapper's Review

Written on: 06/02/2017

Odd these reviews are either 1 star or 5 star. Having dealt with WMS i know for sure the 1 star reviews are true...

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★★★★★

“Great cover for my car!”

Written on: 25/08/2016 by Bobbyg42 (1 review written)

Bought the cover with my car. Unfortunately had an issue that could have cost me. Luckily took out the warranty and all was covered!! Thank you WMS!!… Read Full Review

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★★★★★

“Did what it sald”

Written on: 25/08/2016 by athena-gainsborough (1 review written)

Brought a car, had a breakdown all covered by warranty good stuff, will be happy to take out again… Read Full Review

Plh007's Response to athena-gainsborough's Review

Written on: 06/02/2017

Odd these reviews are either 1 star or 5 star. Having dealt with WMS i know for sure the 1 star reviews are true...

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★☆☆☆☆

“STAY AWAY FROM THESE PEOPLE”

Written on: 25/08/2016 by Reid191 (1 review written)

Any fault will be deemed fair wear and tear and therefore ineligible for recompense. I bought an extended warranty for a year. Staff were aggressive and unhelpful. Would have been easier to take £500 down to the bonfire… Read Full Review

Plh007's Comment

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away. They claimed everything from aeration to wear and tear to neglect and more. Judge dismissed ALL and found their warranty was duty bound to pay out.

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★★★★★

“Fantastic service”

Written on: 24/08/2016 by 417Stanley (1 review written)

I contacted WMS when a part failed on my vehicle. The person I spoke to was so friendly and made everything so easy and stress free. Everything was sorted really quickly and my car was back on the road within no time at all. Thanks for making everything so straight forward!… Read Full Review

Plh007's Comment

Written on: 06/02/2017

Odd these reviews are either 1 star or 5 star. Having dealt with WMS i know for sure the 1 star reviews are true...

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★☆☆☆☆

“Rubbish ”

Written on: 16/08/2016 by 384Sloan (1 review written)

P Absolutely rubbish very unhelpful rang them about an unsafe car i brought needed fixing asap as my daughter was going to travel in it so paid for it myself after ringing them to explain they just don't seem interested in paying out So my advice is to AVOID AVOID AVOID… Read Full Review

Plh007's Comment

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away. They claimed everything from aeration to wear and tear to neglect and more. Judge dismissed ALL and found their warranty was duty bound to pay out.

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★★★★★

“Efficient and quick service”

Written on: 10/06/2016 by 2-4-6 (1 review written)

My gear box went on my work van. I contacted WMS and they were able to work through my claim quickly. The gear box was sorted in good time to ensure my business didn't suffer. The people I spoke to were approachable and understood my situation. It made a very stressful situation that little bit less stressful! Thank you!… Read Full Review

Plh007's Response to 2-4-6's Review

Written on: 06/02/2017

Odd these reviews are either 1 star or 5 star. Having dealt with WMS i know for sure the 1 star reviews are true...

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★☆☆☆☆

“It is a waste of your and designed to make things...”

Written on: 02/06/2016 by Aliya18 (1 review written)

I recently bought a Toyota Alphard MPV converted to a campervan and the vehicle is smashing, however the A/C was not working and the garage selling the vehicle referred me to the warranty with WMS. I contacted WMS and they said that the A/C was covered and to speak with my local garage to ascertain the problem and when I did just that my garage stated that this warranty was a waste of space and that WMS would either not pay and say that this was 'wear& tear' and would take months to pay in the… Read Full Review

By Wmsgroup

Written on: 08/06/2016

We are sorry to hear that you are not satisfied, all policies and agreements have specific exclusions listed and we ask all new policy holders to please ensure they read and understand the Terms and Conditions of the policy or agreement, and if there are any questions or queries to please email them in to us. The claim was declined due to the failed items not being listed as covered under the agreement, wear and tear was not a consideration.

Kind regards The WMS Group.

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Gkm20941573's Comment

Written on: 08/06/2016

Disappointing yet not surprising response.

I still wish that I had an ordinary garage warranty.

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Cedrick's Comment

Written on: 20/07/2016

Fist of all, let me say that I have no connection with WMS (other than having taken out one of their warranties!)
I have found them invaluable.
If the part was covered, my garage just rang them up to get permission to do the work.
As is the case with a lot of review sites, you only tend to hear negative comments from people who may not have understood the terms of the contract, or who may not have fulfilled their part of the bargain.

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Cedrick's Comment

Written on: 20/07/2016

Fist of all, let me say that I have no connection with WMS (other than having taken out one of their warranties!)
I have found them invaluable.
If the part was covered, my garage just rang them up to get permission to do the work.
As is the case with a lot of review sites, you only tend to hear negative comments from people who may not have understood the terms of the contract, or who may not have fulfilled their part of the bargain.

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Gkm20941573's Comment

Written on: 13/01/2017

I am really glad to hear that you had no problem with your previous claims etc, however when the dealer tells you that if you have any issues during the warranty to contact WMS, funnily enough that is what you do.
Also when your local reputable garage will not carry out any work under the warranty until they have something in writing from WMS due to previous problems with them it also starts alarm bells.
the below review from Pih007 says it all I am afraid. I shall not be entering into such an agreement again with WMS

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Plh007's Comment

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away. They claimed everything from aeration to wear and tear to neglect and more. Judge dismissed ALL and found their warranty was duty bound to pay out.

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★★★★★

“Brillant service”

Written on: 01/06/2016 by paige.east (1 review written)

Fast and efficient!! My claim was dealt with quickly, staff were helpful and friendly my claim was approved and I received the cheque a few days later Would defiantly recommend!!… Read Full Review

Plh007's Response to paige.east's Review

Written on: 06/02/2017

Odd these reviews are either 1 star or 5 star. Having dealt with WMS i know for sure the 1 star reviews are true...

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★☆☆☆☆

“Horrible company, ended up in court. We won. Avoid. ”

Written on: 17/05/2016 by plh007 (8 reviews written)

Firstly, EVERY point in this review and statement here is backed up with copies of emails, court filings and recordings.  So whatever WMS say in response it is true and court records reflect that.  What to say about WMS?  Sit back because this is a hell of a story.  Well my father in law purchased a 5 star policy from them to cover his Range Rover Sport.  He paid extra to have main dealer work undertaken should anything go wrong. 2 years into the agreement the engine was destroyed by an… Read Full Review

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★☆☆☆☆

“Called WMS group and told I had problems with clutch...”

Written on: 04/05/2016 by IAmNotSatisfied (1 review written)

Called WMS group and told I had problems with clutch on my old Zafira. They told me to take it to local garage to be assessed luckily the local garage told me straight away that they will not pay for it they will tell it is wear and tear ????? I asked him Can i drive the car? replied No it's not safe I kept driving my car at a low speed on town only as the whole job cost the price of the car if i pay for it myself. few months later called them again explained that it is now worse than before… Read Full Review

By Wmsgroup

Written on: 16/05/2016

Good Afternoon, We have been trying to get in contact with you through Review Centre but we are yet to hear back from you. We have seen your dissatisfied post on the review centre website, and would like to discuss this with you.
Looking at your review the initial clutch fault appears to be wear & tear rather than mechanical breakage to which you failed to have the item replaced as advise by the local garage, WMS if contacted would have advised against continuing to drive the vehicle as once the fault has been identified, it needs to be rectified regardless of it being covered or not by your Warranty/Agreement.
With regards to the part being sent in, this would be requested by WMS to confirm if the part has worn out or had failed due to mechanical breakage.

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Iamnotsatisfied's reply to Wmsgroup's Comment

Written on: 18/05/2016

this is like telling someone you are covered by life insurance then when they die by a flu for example you tell them oh, flu is wear and tear you need to die by a cancer
you never explained this in such details in your booklet
because you don't have your own garages and your own engineers car owners have to pay for the expenses to get the part to you to check plus the repair if you don't approve it.
I just decided to fix my clutch at my own expenses to get out of this trap and carry on on my business.

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Yanahay13's reply to Iamnotsatisfied's Comment

Written on: 19/11/2016

had exactly the same problem, completely agree, totally shocking customer service and appalling people skills.

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Plh007's Response to IAmNotSatisfied's Review

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away. They claimed everything from aeration to wear and tear to neglect and more. Judge dismissed ALL and found their warranty was duty bound to pay out.

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★☆☆☆☆

“Wear and Tear”

Written on: 09/03/2016 by Barnett116 (1 review written)

Phoned WMS group when I had problems with rear suspension on my BMW 5 series. Was told to take it to local garage to be assessed and as expected received a phone call saying faulty part wasn't covered due to "wear and tear". They even had the cheek to recommend both sides of rear suspension be repaired at my expense when only one side was needed. WMS seem to be experts at spending the owner of the cars money and not their own. Cover not worth the paper it's written on and a total waste of… Read Full Review

Plh007's Comment

Written on: 13/01/2017

Don't settle with any outcome they give you. We recently took WMS to the small claims court and won. They appealed and the appeal was dismissed with the original judgement left standing. WMS spent over £30k fighting this claim but they lost.

They will try everything to bully you into walking away. They claimed everything from aeration to wear and tear to neglect and more. Judge dismissed ALL and found their warranty was duty bound to pay out.

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