WBC Automotive Reviews - www.wbcautomotive.co.uk

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Latest Reviews

★☆☆☆☆

“DELAY UPON DELAY!”

Written on: 06/07/2017 by When (1 review written)

After an accident in my company car resulting in repairs being required to a rear wheel arch and door (not a major incident!). The original repair was scheduled for 2-3 weeks from the ok. With just a matter of days before the repair was due to commence I was advised that the repair was being put back almost a month due to a delay in the parts having to come from Germany. The time for the repair was quoted as 5 - 10 working days, however, just been advised they are STILL AWAITING PARTS after the… Read Full Review

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When's Response to When's Review

Written on: 01/08/2017

UPDATE: Now it is August 1st (Day 27 and counting since my car was left with them and on top of the 4 week postponement for the original start date for repair)... Now a problem with the door panel received...It is now 9 weeks from the original date for repair and still not sure when I will get my car back....am I being unreasonable bearing in mind this repair was to take 5-10 working days? Be prepared for very lengthy delays!! Bearing in mind it is a late 2016 model Audi why are parts so difficult to get here?.....

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★☆☆☆☆

“Never use this garage”

Written on: 24/04/2017 by wilkco (2 reviews written)

They never get back to you when chasing ETA or the workshop give wrong dates. When I eventually got my vehicle back the repair was not fully done. Took nearly 6 months to complete this repair. The reception team are always friendly and helpfully but seem to be let down by the parts and workshop departments not getting back to them. The Paint work repair was good but parts where missing and is now taking ages to get the part to complete it. … Read Full Review

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When's Response to wilkco's Review

Written on: 06/07/2017

Totally agree....my car repair was delayed a month because of parts....and after the car being with them 9 of the 10 working days quoted, just been advised that still awaiting parts! I had to chase this....Absolutely ridiculous...been waiting nearly 3 months from the ok to get this car repaired...been with them 2 weeks and still not clear on when I get my car back. (Not major accident....but if it was, how much longer will it have taken?)

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★☆☆☆☆

“Stay away from this garage ”

Written on: 25/03/2017 by BrielleHess (1 review written)

I was fobbed off for the duration of repairs to my vehicle, what should have been a 2 week repair turned into a 2 month repair! You get promised call backs & completion dates but no-one gets back to you. Incompetent staff!… Read Full Review

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When's Comment

Written on: 06/07/2017

I can well believe it, have experienced the very same....my company car repair (and therefore vital for my work) was delayed a month because of parts....and after the car now being with them 9 of the 10 working days quoted, just been advised that they are still awaiting parts! I had to chase this....Absolutely ridiculous...been waiting nearly 3 months from the ok to get this car repaired...car has been with them 2 weeks and still not clear on when I get my car back. Not major accident damage....but if it was, how much longer will it have taken?) Not to mention that the loan car had to be changed after 4 days (not previously advised they were going to do this) and was just on the point of filling the fuel tank for the week!.....

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★★★★★

“brilliant quick repair , staff very friendly and help...”

Written on: 02/02/2017 by Waltondk492 (1 review written)

brilliant quick repair , staff very friendly and help full, thanks wbc… Read Full Review

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★☆☆☆☆

“OMG!!!!!!”

Written on: 25/11/2016 by AnaHolt18 (1 review written)

I had my car taken to WBC after an accident happened, it took 7 weeks to start repairs to my vehicle, I think I spoke to chap called him twice both with different excuses, last one was back order on parts!!! So I called the local VW dealer to find out! ALL PARTS IN STOCK!!! they told me there on stop what ever that means so why am i being lied to! I just want my car back!!!!!… Read Full Review

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When's Comment

Written on: 06/07/2017

Totally agree....my car repair was delayed a month because of parts....and after the car being with them 9 of the 10 working days quoted, just been advised that still awaiting parts! I had to chase this....Absolutely ridiculous...been waiting nearly 3 months from the ok to get this car repaired...been with them 2 weeks and still not clear on when I get my car back. (Not major accident....but if it was, how much longer will it have taken?)

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★☆☆☆☆

“LOAD OF RUBBISH!”

Written on: 18/05/2016 by Shortsp1950 (1 review written)

Shoddy slow service. Had my car a month to repair a light and then came back with more damage. Very poor customer service to the point they accused me of damaging my own car. NEVER USE THEM!!… Read Full Review

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★★★★☆

“Well done WBC team”

Written on: 18/04/2016 by EdithGarrett67 (1 review written)

After being involved in a very bad accident My car was taken to the new WBC in warmley Wright From the first phone call from them arranging to recover it ion there truck to the handover back to me from there spinning inspection turntable there service was first class Keep up the good work :)… Read Full Review

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★☆☆☆☆

“WBC Automotive Fishponds bristol”

Written on: 03/07/2013

VERY BIG WARNING !!!!!!! If your car is involved in a accident and your insurance company say that they are going fix it at WBC Automotive !! Refuse and demand that it is taken else where. These are you rights as to where your car is fixed unless you would like it repaired to a very poor standard and don't car about your car !! just look at there own web-site ? When a company blows there own trumpet as hard as that, there has got to be something wrong. Or just google WBC Automotive fishponds… Read Full Review

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