I kept the fried ecu they returned (repaired?) as a souvenir

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MarkMZ's review of The ECU Doctor - www.the-ecu-doctor.co.uk

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“I kept the fried ecu they returned (repaired?) as a...”

Written on: 17/06/2012 by MarkMZ (1 review written)

as you may have guessed from the title I can't recommend these people other than to trading standards, or, frankly, the police.
Sent a blown ecu to them for repair: prior to posting had a check inside the case to establish if there was a visible fault, which indeed there was : burnt diode (very). Took a photo, packed it up and off it went. Came back a few days later, having been charged over £300, with a label on the case which read ' unit rebuilt & tested by ecu doctor'
Now that was a big porkie because my engineer immediately told me the unit was dead as a dodo - when I cracked the case open again I saw exactly the same burnt diode and tracks (not a repeat failure, this was to-the-pixel identical to my before-repair photo ie the fault had not been touched, never mind repaired) What they had done which makes this so cynical was they'd opened the case and resealed it: the mastic was now black where before it had been grey. In other words: on inspection they had decided they couldn't repair it but thought they'd pull a fast one.
Now this is what they will do when you find yourself in the same position as me: you call and say 'hey this hasn't been fixed' to which they will reply 'yes it was, your engineer must have damaged it, go away'
Lucky for me I had a wee photo and with a Herculean effort in self-control suggested they refund me on the basis of the above, which they did.
I did call trading standards btw - I understood from my conversation that this outfit were known to them

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Delboy01's Response to MarkMZ's Review

Written on: 08/07/2012

Hmmm, two people say repaired for £230 ish and you say not repaired for over £300. Where are the pictures then? Ours had no label on it as you said yours did and it has a gaurantee as well. Someone else says not charged when they could not repair it!!!!

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Markmz's Response to MarkMZ's Review

Written on: 09/07/2012

Dellboy01, thanks for your feedback on my review. If you can can tell me how to post pictures of the unrepaired ECU on Reviewcentre then I will happily oblige. If you were charged £230 and it works, that's great. Why you would highlight with an 'Hmmm' that you were charged a different price from me is beyond my understanding: if you had looked around at the few companies that service ECU's, as I did, you would learn that costs vary for obvious reasons (they're all different?) I note that on one well-known website ECUdoctor advertise "Our standard charge for a rebuild is £120 plus parts". So one would assume that the 'parts' ECUdoctor may have used in your case came to around £110. You mention that yours had no label on it (mine did) - but why is that relevant? In the absence of a photo I can describe it as a nice silver metallised label with their name address etc. Hope that helps.
To recap, I'm happy you had a positive experience with this lot, mine was exactly as described. That you would raise rather bizarre observations about my own experience does make me wonder whether your 'review' is in fact a shill review.

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Kolilur's reply to Markmz's Comment

Written on: 14/02/2013

Hi there, you mention nothing about their 1 year warranty policy in addition to whether you were given a total refund or not? What was the outcome in the end? Would appreciate if you had something to say in regards tyo this... ? Your just expressing your complaints all the time but your never say what they did for you later on?

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Markrz's reply to Kolilur's Comment

Written on: 16/02/2013

Thanks Kolilur for the opportunity to respond to your questions.
You comment that you don't know what the "....outcome in the end" was (for me) and "....expressing complaints all the time but you never say what they did for you later on"
I would ask you take the opportunity to read my review: it clearly describes my experience and the final outcome. How you choose to interpret this experience is entirely up to you.
What I will add is some additional information which I chose to omit first time round: I contacted several ecu repair / re-manufacturing companies during the course of my dealings with ECU Doctor. Each of these companies refused to look at the unit as this had previously been in the hands of the ECU Doctor - one (reputable company who undertake work for GM) even went as far as discussing certain of their own clients experience of ECU Doctor. It was not flattering.
Kolilur I suspect this is another review, just like the other hugely complementary reviews stuck up here (they stand out a mile). Just consider that every time you encourage debate on this company you push it up the search rankings, which is hardly doing ECU Doctor any favours. Why not let it go; customers can read the reviews put up here, decide which are genuine and which are not and then make their own minds up.

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