MY MINI REPAIR

Solus www.solusarc.co.uk
★★★★★
4.6
From 9223 reviews
91.0% of users recommend this

  • Value For Money

gmcaulay's review of Solus www.solusarc.co.uk

“MY MINI REPAIR”

★★☆☆☆

written by gmcaulay on 27/07/2016

When the car eventually got into Solus for repair,the communication was first class,BUT- My accident was at 8 am Wednesday,reported by 9 am insurance guy said it may be still early enough to get a courtesy car,no call till later that day arranged for car to be collected/delivered Friday,they missed three different times that day,promised me Saturday morning and blew out again. Eventually got a car Monday morning,smelt disgusting and hardly drove it.

  • West Drayton

    Location

  • Value For Money

write a review

Solusarc's Response to gmcaulay's Review

Written on: 28/07/2016

Good morning

Thank you for taking the time to submit a review. I would like to look into what happened with the collection of your car and the courtesy car being provided. Please could you confirm if it went to the Park Royal site and let me know the make and model of your car? If possible the registration number.

I look forward to hearing from you
Many thanks
Cathy
Solus Customer Care

Reply to this comment

Solusarc's reply to Solusarc's Comment

Written on: 28/07/2016

I apologise I have the make and model of your vehicle. I have located your vehicle and will look into this with Park Royal

Sorry for the previous message.

Thanks
Cathy

Reply to this comment

Grahammcaulay's reply to Solusarc's Comment

Written on: 29/07/2016

Could you please contact me when you have reviewed my issue?

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!