awfull customer service

Solus www.solusarc.co.uk
★★★★★
4.6
91.0% of users recommend this
  • Value For Money

Korbin354's review of Solus www.solusarc.co.uk

“awfull customer service ”

★☆☆☆☆

written by Korbin354 on 20/05/2014

After my car being reversed into and and the front wing and alloy being damaged my car was taken to solus agaist my better judgment as the insurance company had last say being it the other drivers fault. they came and picked my car up and checked over it that was fine no issue all on time very efficient. The first issues I had was someone ringing me up to say what work was going to be done to my car. I recived a call from a guy can't remember his name but I found him very rude he told me they were replacing the wing and repairing the damage to the bumper that was fine so I asked what they were doing with the alloy he replied nothing as you've done that on a curb (which I hadent) then said I will quote that and see what I can do and hung up on me. this was on the Wednesday I then didn't here from them till Monday to say they still hadent had the parts in and would call me back on Wednesday so after having my car a week. Never recived a call on the Wednesday but got one on Friday at 4pm saying my car was ready attempted to call back and no answer. Finally got through to them on the Monday and arranged a pick up time so I got there and looked at the work done which was fine to my amazement. so signed papper work off and got in my car to find when I went to pull off the service engine light came on which has never happened before so thought may just be where it's sat for over a week went to drive off and had no power so took the car back and someone came and had a look at it did a test on it said that they didn't do it may be shock plugs that are £5 and maybe due for a service. then tested the engine with the computer check which showed two faults in the system which he attempted to clear which didn't work at first then they cleared car is running now but still feels sluggish and gittery. I'm surprised how slightly damaged body work being repaired caused that to happen to the engine but I will certainly will not ever take my car there again or recomend them to anyone steer clear I say they take as long as possible to do the job which I guess I so they can charge more !

  • Value For Money

Solusslave's Comment

Written on: 06/06/2014

not really as you would say this as it sounds like you are on there payroll

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