Awful - charged over £600 more than initial quote. Avoid.

They try to delete all bad reviews be aware!! Absolutely awful - booked in for standard service and MOT for a quoted £105 - a week later and £710 poorer - car has finally been returned.

Let me start with the dreadful, slimy customer service agent who was rude, agressive, pushy and unhelpful. I'm sure once he moves on from this company he will be conning old ladies out of their lifesavings for double-glazing they don't need. Horrible man - top tip, make sure your advisors hang up their phones before they continue their conversations.

Car was dropped off having not had a peep or problem out of it for the past year. Mysteriously 'overheated' during MOT so they had to abort it, conveniently on the day it expired. Cue string of problems and charges - car was finally returned a week later having cost total of over £710... including £55 for antifreeze.... £17 fee just to pay using your Visa!!

I fully believe none of it was needed and will be taking it to Mini for their mechanics to look at.

Such an idiot - booked for convenience but anything but, I will use the Mini dealership in future. Don't waste your time or money using them.