Avoid at all costs.

Servicing Stop Ltd - www.servicingstop.co.uk
★★★☆☆
3.5
68.0% of users recommend this
  • Value For Money

Kaydence274's review of Servicing Stop Ltd - www.servicingstop.co.uk

“Avoid at all costs.”

★☆☆☆☆

written by Kaydence274 on 09/06/2014

HAD TO GO TO POLICE TO GET CAR BACK!

Sent my car for a full service. At just gone midday received a call advising me that a number of things needed doing that would cost an extra £150approx. I refused as can get any work done cheaper elsewhere however now that the paperwork has been returned these problems are not noted anywhere. The only conclusion I can reach is they must have been fictitious?
It clearly states on website that cars are returned between 4-6pm. At 6.15pm I called to enqire as to the whereabouts of my car and was told it would be with me in 25mins. 7pm still no car... This time servicing stop tell me another hour, I advised them that if my car was not returned by eight o'clock I would report the car as stolen to the police. 8.30pm... Still no car, I called again (from outside police station) and told them I was about to walk in and report car as missing. Finally get a call from manager of garage with sob story of why my car had not been returned on time... an explanation which I could have been given at 6.15pm... and he tried to persuade me not to go to police as car is on its way. Having been told this twice already I had no reason to believe that it would be arriving this time either so I advised the manager that I would wait at police station and my mum was at my house to receive car when/if it arrived. Funnily enough it arrived not long after nearly 3 hours late. Should customers really have to go to such lengths to get a call with accurate information regarding the timescale of return of vehicle and get their property back??
Awful. Never again. Please avoid.

  • Central London

    Location

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