Bitterly Disapointed

Wakefield Branch - I am bitterly disappointed with the customer service aspect of my repair. My car was subject to a rear end collision by a third party on 17th July, but was not collected for repair until 31st July. My car was returned to my home on the 2nd August. However, upon inspection with the representative, I immediately noticed that one of the rear registration lights was damaged and dropping down from its mount in the repaired area. I was informed that someone would come out and replace the part on my drive as soon as possible. Later that evening, I moved the car from where it had been left only to discover several warning messages on the dashboard display stating that I had no reversing and tail lights. How these messages could have been missed by staff at the branch or the driver is beyond belief. I duly reported these issues the following morning and was informed the manager would be made aware and I would be contacted with arrangements to sort out. Obviously I could not use the car as it was no longer road legal.
By 4pm on the 7th August, no one had made contact and so I rang the branch again voicing my concerns. I was informed that the manager had been away and that the branch were short staffed and did not know when my car could be fixed. They did however offer to come and collect my car on a low-loader to take back to the branch sometime during that week. I suggested that that this seemed extreme when a technician could come out to repair the faulty registration light, as previously suggested, and look at the other lights at the same time. They agreed with this course of action.
By the 11th August I had heard nothing and so decided to make contact with the Insurance company 'RSA' who were overseeing the claim. I spoke with the Complaints Team at length who requested that I leave the matter with them and they would contact the Branch Manager to sort things out. Today is the 14th August. Sorry to say, I have had no contact from Nationwide. I have re contacted RSA who again said they would speak to the Manager.
It is now 12 days since my car was returned to me with work still outstanding. Fortunately, I have been able to repair the reversing lights and the tail lights myself so that I can now use the car. However, I still need Nationwide to attend and repair the broken registration light as promised on the 2nd August.
I just hope that Mr Marx and Mr Wilmhurst (Chairman and CEO) take the time to read these reviews from time to time and see that there is vast room for improvement in some instances, especially in relation to customer service.