Absolutely Useless

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Mister-Auto.co.uk - www.mister-auto.co.uk
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GarethFinniear's review of Mister-Auto.co.uk - www.mister-auto.co.uk

“Absolutely Useless”

★☆☆☆☆

written by GarethFinniear on 03/04/2015

I have used Mister Auto 3 times and all three time they have been useless. I ordered some suspension bushes that were in stock on their website and paid, 3 working days later I had an email that they were not in stock and my money was refunded. A couple of months later I saw that they were in stock so I enquired as to whether they actually were in stock and they confirmed that they were. So like a fool I ordered them. Hey ho 3 days later an email saying that they were not in stock!!!!!! and my money refunded. 3 weeks ago I ordered a A/C pressure switch from them for another car and they said it was right for my car. The part sent was the wrong part and I had to send it back. I got a refund minus my postage because of their error so I am out of pocket.

So in summary this company is an absolute SHAM!!!! I would stay away from them if you can

Gareth

  • derbyshire

    Location

  • Value For Money

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Mister-Auto's Response to GarethFinniear's Review

Written on: 07/04/2015

Dear Sir/Madam,

Firstly we apologise for the inconvenience created by our error.
We take great care to ensure that important matters such as this are properly managed, although due to the non available parts on this occasion we have clearly not succeeded in meeting your expectations.
Please provide your customer number or order number in order for us to see why this have happened and make sure that will not happen again.

Regarding the fitting of the parts,
Please be aware, the only way for us to guarantee that the part will fit your vehicle is if you provide us with the OEM (original equipment manufacturer) code of the part. You can get that code from your main vehicle dealers. For this reason we have listed under each part on our website, the description and the OEM code.
We are sorry if it was not clear for you.
We would like to offer your next order with us with 5% discount as a compensation for all your troubles.

Please contact us should you have any further cause for concern.
Kind regards,
Mister Auto

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