Written on: 15/10/2012
Customer number - 939655
Well, what can I say!! The service I have received has got to the worse I have ever seen!! I purchased several parts from this company which did not arrive on time for starters! This was not such a major problem, the problem was when I took the parts to the garage they told me they were not the correct ones! I contacted the company who told me to send them back for a full refund!!! Even though it was their mistake I had to pay the postage charges to return it back to them and I also paid for them to be delivered to me which was not cheep due to the weight of the items and you would think they would have a free post address if the mistake was theirs.
They received the parts and said I would get my refund of €800!! to this day I have not received anything!! This has been going on now for over 6 weeks.
I have called so many times and like most of reviews I have seen the customer service staff are so rude and then put down the phone before anything is resolved! Then I have to call back, again adding addition costs to my phone bill as the phone number is a premium rate number and the company make a good profit on all the calls! I think that's why it takes so long to get a refund as they want you to keep calling them so they can make a profit on you!
I have seen that mister auto monitor this site so if there is a manager out there that can help then please contact me , I have left my customer number on this post so you know who I am.
As rated by our community of reviewers
" Never again " Read More
" Poor repair and extra damage upon return " Read More
" Great product with a great tech team which help all the way " Read More
Written by incarsas
" Solus are a shambles " Read More
" Poor Customer " Read More