tyre fitting fiasco

Kwik Fit - www.kwik-fit.com
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TatumGonzales1988's review of Kwik Fit - www.kwik-fit.com

“tyre fitting fiasco”

★☆☆☆☆

written by TatumGonzales1988 on 09/03/2015

Went for new tyre and rotation of wheels. They moved recently purchased back tyre to front and asked them to change spare to new tyre and fit to front to match other. They managed to move drivers side tyres to desired location but could not remove locking wheel nut off passenger side front wheel to put new tyre on front axle to match drivers side. Suggested that last person to take wheel off used a gun to put it on even though air gun sitting on floor next to wheel. Locking wheel nut rounded off but suggested this was done elsewhere even though they had just changed drivers side wheel. They also suggested I called AA out as they had the correct tools to remove wheelnut even though kwikfit are tyre specialists. Very disappointed with customer services as they have still not come back to me with an answer as to why they do not have the skills requied for this situation. I now have a very expensive spare tyre (£150).

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