Dishonest Liars!!!

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Kwik Fit, Hounslow
★★★☆☆
3.4
62.0% of users recommend this

Athithan23's review of Kwik Fit, Hounslow

“Dishonest Liars!!!”

★☆☆☆☆

written by Athithan23 on 24/11/2015

DISHONEST PEOPLE - BEWARE!!!

I took my Audi A3 for a service and specially asked if they could use the Castrol Edge Protection Engine oil prior to making a service booking. Gerald, the Kwick Fit manager said yes there is no problem, it will cost me an additional £20 to use a specialist oil.
I was quite happy in doing so, so I went ahead and made the booking online.

When dropping the car off, the morning of the car service, I reminded Gerald that I wanted to use the Castrol Edge Protection engine oil. He told me that as I booked online the Kwick Fit standard oil was Mobil 1. He then agreed to carry out the service using the Castrol oil with no added expense.

I remind him once more that I wanted to use this particular engine oil and he confirmed that he will change it, after I gave him my car.

When I called later to see if my car service was complete, I again spoke to Gerald and asked him what oil he used. He said Castrol GTX, so I started to get suspicious. When I arrived at Kwick Fit to collect my car, I again what engine oil did he used. He said the one I specified, so I asked him which one and his response was "you know the Castrol". I asked again which one and he said the one you specified, my answer was which one was that, and he then said said Mobil 1.

Clearly there has been some unfaithfulness and dishonestly. I made it perfectly clear that I wanted to use the Castrol Edge Protection engine oil and with the fact that I was happy to pay up to £20 extra.

I am outranged by the fact the I had been lied to.

Beware everyone!

  • Hounslow

    Location

  • Value For Money

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