Do Not Go There!

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JobeOne73's review of Halfords

★☆☆☆☆

“Do Not Go There!”

Written on: 24/02/2013 by JobeOne73 (1 review written)

I booked my BMW 1 series in for a "half price" MOT on FEbruary 15th 2013 at Halfords Coventry (Foleshill Road).
They failed it on a suspenion problem and then also advised 2 other points as amber. The total cost of rectisying these problems would have been in excess of £250.
I then took the car to another garage who knew my car as they had underatken the service for me and they showed me exactly what Halfords were saying it had failed on (I even went under the car to see for myself)...... what a suprise absolutely NOTHING wrong with the car at all.
I returned to Halfords the following day to speak with the manager, who for the record would not know customer service skills if he took a lifelong course in them!). Of course they were insistent that there was a problem and refused to accept that I had alreday had my MOT passed at another garage.
Halfords are pulling customers in by offering the MOT half price, but be warned they make up problems that you then may feel obliged to have fixed by them.
Whatever you do DO NOT go there!

  • Coventry

    Location

  • Value For Money

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Cgohil's Response to JobeOne73's Review

Written on: 25/02/2013

Hello, I wanted to share my experience with halford Feltham Center where I went to do MOT and Servicing. Unfortunalty my experience was not good...they find out the faults and failed my MOT for some or other reasons and mint a big fat money from me. After coming to home I have checked the price of parts which was replaced and come to know that it is costing only 25 pounds + labour but they charged me £170 pound to replace. Along with that they also suggested me to replace rear breake pads and provided me a cost of £235 pound again when I checked online break pads and disc is costing £100 pound + labour... and some additional costs.. in total they are planning to charge £700 from me which I denied and not gone ahead. Pls beaware of halfords and dont go for any servicing or MOT anytime...... Thanks C G

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