Worst & rude customer service ever

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Halfords Reviews - halfords.com
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Guest's review of Halfords Reviews - halfords.com

“Worst & rude customer service ever”

★☆☆☆☆

written by on 23/02/2013

I bought a Tomotom sat-nav last November from Halfords, Maidenhead. It started to fall off within 3 months. Obviously it was within warranty so I took it back to the shop. Hoping to get it repaired.
The horror begins. The customer service guy Alex is the rudest I have ever met. He first tried to blame the car windshield and said it must be curved, Don't know which car has got a curved windshield. Then he actually asked me if I licked the suction! Then finally he said that the suction , casing & the body is not covered by warranty.
I should have bought it from Amazon. They always fix/replace withing 24 hrs. In case anything goes wrong withing warranty.
I am never going to buy anything from Halfords anymore.

  • Maidenhead

    Location

  • Value For Money

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