Written on: 29/05/2012 by Mickpie
I took my van into Halfords in South Shields, Tyne & Wear to get a quote for them to supply and fit a gear selector cable. They quoted me £140 (I got it repaired elsewhere for £75).
My complaint however is that when I returned to collect my van from them, the drivers door lock was damaged and would not unlock. I went straight back in to see the manager and he said it was like that when they tried to open it too. It certainly was not and I had not had any problems with the lock in the past. Halfords refused to repair, compensate or even compromise in the slightest. Even though I have been a customer of theirs many times over. Customer service???? AS IF!!!!
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