I’ve had real trouble getting wiper blades for my Mercedes I tried Halfords which was an absolute shambles from start to finish! Found DDR on google and called to see if they could help had a call back within 5 minutes of leaving a message to be told they could have them in that afternoon and the exact price which I might add was cheaper than I was charged at Halfords! I arrived around 4pm new blades fitted in 5 minutes the customer service of the gentleman I dealt with was fantastic I will definitely be returning. Thank you again for your help.

I have been coming to DDR for over 8 years to have my Wife's E350 Cdi serviced. I have always found the owner and staff to be friendly and honest. I started using them after suffering truly abysmal service from more than one Mercedes main dealers. They have diagnosed and fixed various faults on the E350 over the years. I just took my '03 SL55 AMG for its 2yr interval A service, plus a gearbox oil change and Brake fluid renewal. I also had the 16 spark plugs changed. I have only had this car just under 2 years, and was interested to know its over-all condition as a 20year old supercar. I was advised the engine mounts were at the end of their service life, and that doing the gearbox mounts too would be sensible. The driveshaft rubber linkage was also advised as it had some age related wear. This was expected on a car of this age. All the work was detailed fully in advance, there was no pressure to have it done, and a detailed cost break-down was given. The owner and I discussed the car at length, and it is obvious he is not only a very experienced Mercedes Engineer but also a proper car enthusiast.. my visits to DDR are always a pleasant experience. In 8 years I have never had any experience of them pushing for unnecessary work. I would always trust DDR, and recommend them to my friends. I will keep using them as long as I own a Mercedes.

Beware! This company's website displays nothing but 5* reviews, however, my first-time experience was far from even 1*. I booked my ML in with DDR for service & MOT which was due 2 weeks and was told to bring it in on the MOT expiry date: (My 1st mistake). The vehicle has an impeccable full-service history and was checked over before being given to DDR so that I could put right any potential faults/failures that would cause an MOT failure; there were none. Dropped vehicle off at DDR and mentioned the full history most of which was online and that last year it had full B service and was told: "Leave it with us we'll ring you and tell you what it needs" (Mistake 2). Late afternoon I received a phone call from DDR stating that there was no service book in the vehicle so they assumed it had none (They failed to check MB's online history), so they carried out the B service which identified work that needs doing, in addition, it had failed its MOT. They informed me of a list of items they considered required repair and quoted over £3,000 in parts and labour and sought authorisation to carry out the work, clearly in the belief that I would have no alternative as the MOT had expired. I refused and attended their garage where the vehicle was on a ramp. They pointed out what they considered the "faults/failures". I know a lot about MB cars and questioned their decision-making as it was clear that they were quoting for work which did not need doing. After our discussion, they admitted that they had not checked the service history, that the service they had carried out amounted to an A service (oil service and checks) and duly reduced the price to just over £300, commenting "we know you're unhappy and don't want you to leave feeling that we've tried to sham you " Really??? ...that's exactly what they did try to do. I now had to contend with a vehicle with no MOT, so I took the vehicle to a reputable and experienced MB specialist who examined the vehicle and DDR fault list. They confirmed that the work quoted by DDR, save for the corroded rear brake lines was unnecessary. I had work to the break lines carried out £420), and the vehicle re-MOT'd and it passed. A disgraceful attempt by DDR to quote serious money for unnecessary work. Be warned when dealing with this garage!!!

I had shifting issues with my CLS 350 cdi 2011, called up DDR after reading the positive reviews online. All I can say is they have exceeded my expectations. The person I dealt with was very professional and took upmost care of my car. Performed a software update for me and adoptions to the gear changes. The car feels brand new again. No hidden charges, no excuses, extremely knowledgeable and friendly. I am 100% convinced that no one can take better care of my car than the guys at DDR. They have won a customer for life and I would recommend everyone who owns a Mercedes to use DDR for anything related to their car. Very impressed!!!

I've owned Mercedes for years, but always used main dealers for repairs/service. A friend recommended DDR for a couple of bits I needed looking at on my CLS. The guys there could not be more helpful. Polite, clearly know their stuff, and great value for money. Can't recommend them highly enough. Thanks to DDR - better then any main dealer I've used!

Booked my Mercedes GLC250 with DDR for major service. Booked online, vehicle picked up and dropped home when work completed free of charge. Great, friendly service without rip off dealer prices (DDR price was 45% lower than local Mercedes dealership). I will be returning to DDR in future - Happy customer!

I have used DDR for various repairs and services on mine and my other half's cars. The guys always offer knowledgable, practical and impartial advice. They will also go out of their way to be helpful and clearly know what they're doing. Highly recommended and a friendly bunch of guys. Thanks for all your help

2nd Service on the 2018 E220cdi. A problem did arise as they sometimes do, however its the Customer Service you recieve to rectify these upsets which counts. The guy I dealt with went out of his way with his own time and effort to resolove it, and in doing so has secured a long-term relationship with me in furtue buisness. Well done the Lads at DDR. 

Took my ml 420 with oil leak, great blokes took time to talk over the problem and was in contact every step of the way when the work was being done . Great service great team and great blokes would recommend ddr to everyone with a merc . Thank you again lads . 

A massive thank you to the person I dealt with and his mechanic who took the time to road test my car to check out the auto box that I had concerns with. They totally put my mind at rest with thier experience and advice and as usual I went home happy with peace of mind. Highly recommended!

I had problems with the gearbox on my car dropping out of gear and going into park. Went on line to look for a suitable place to take it to and came across DDR’s website. Read the reviews which were very positive and drove to there site in Ashtead. After discussing the problem with them and a test drive being carried out it was arranged for me to bring the car in. Left the car and later in the day received a call to say that they were unable to duplicate the problem and suggested that I drive it more and see if the problem reoccurs. On collecting the car I asked how much I owed and the reply was”nothing as we did not fix anything”. I know of other garages that charge £60:00 to plug in the test box. Also, I was virtually leaving them a blank cheque as they could have come back and say, “Oh you need a new transmission”. I will definitely go back to them and recommend them to anyone I know that needs good honest service. Thanks guys.

Having experience abysmal service from a Mercedes main dealer in Surrey, I was very cautious and concerned where I’d take my E250 to next. DDR Surrey was recommended to me by a friend and I have to say that every aspect of the service I received was exemplary. They listen to the problem I reported and managed to boonthe car in without too much delay. The fault was identified and subsequently reported to me with the price of repair which included parts and labour. The job incurred more time than originally expected but the price remained the same. The politeness and professionalism from the DDR team is something that other works shops should strive towards. I will definitely be using DDR Surrey in future. Highly recommended!!

Having purchased a 2003 Convertible CLK from a trader as a present for my mother's 70th birthday I wanted a Mercedes specialist, DDR, to check it over for full peace of mind. Initially I was going to have the car fully serviced as I thought it had a slight mis-fire. Instead, on speaking with the team at DDR, they recommended that they do a full check / diagnosis and then discuss elements that actually needed doing. It turned out that it was a actually a replacement gear box mount that needed replacing and that removed the occassional engine vibration. Of course they picked up on a few other elements which I am sure other garages would have missed. All in all an excellent service with everything explained to me in detail - very transparent and at a reasonable price. MB main dealers could learn something from the team at DDR. Needless to say the car was perfect when I got back and my mother was delighted. She has already pledged to have it serviced with DDR given my feedback about them. Thank you to the team.

I have just had a new conductor plate and gearbox service done on my MB R129 SL320. As DDR specialise in MB gearboxes, I found them to be very knowledgeable and professional. Most other gearbox places just wanted to swap out my box for a re-conditioned unit, this was not only unnecessary but also much, much more expensive!! These Guys know their MB boxes, they quickly diagnosed my problem and fitted new MB parts to resolve my issues. I can't recommend them more highly!

After going to a local garage in Dorking to have the whine identified and fixed on my SLK, they failed to find the reason; I was then told of DDR Surrey. So when my MOT was due I took the SLK to them and also asked them to diagnose what was causing the whine. After successfully passing the MOT, the air-conditioning compressor was diagnosed as the culprit, and a replacement was organized. Now the work has been done, and done at a reasonable price, the whine has gone and it's like driving a new car. I can't recommend DDR Surrey enough, and will be taking the SLK to them for it's next service.

I have just had my 2005 slk 200 gearbox serviced, before it used to hold onto first and second gear far to long not changing up. Also in slow moving traffic the gear changes had a little annoying jurk. Since having the work done I have smooth gear changes no jurking if you drive with no radio on you can just about hear the changes. Also another fault was found they called explained the issue to me gave me a great price and more importantly had the part in stock. A brilliant team very reasonable prices highly compatant, I will never take my Mercedes anywhere else even if I move miles away brilliant.

I was recommended by a friend to take my Mercedes to DDR. The staff are friendly and go out of there way to help. You can speak to the technician personally who will be carrying out the work on your car, which is very useful if you are mechanically minded like me. The problem was diagnosed very quickly and the part was ordered and the work completed the next morning. They were genuinely pleased to inform me that the problem was the cheaper of the problems that could have caused the fault. Genuine guys and an excellent service. I will recommend them to all my Mercedes owning friends and will be coming back whenever I have a problem with a Mercedes. Thanks guys.

I took my Mercedes CLS63 to DDR today and found they provided an excellent service. Friendly with good advice, well priced and very friendly. I will certainly be taking my car there for it's next service. Highly recommended!