THE BEST SERVICE I HAVE EVER RECEIVED

Autoglass www.autoglass.co.uk
★★★★☆
4.2
80.0% of users recommend this
  • Value For Money

Guest's review of Autoglass www.autoglass.co.uk

“THE BEST SERVICE I HAVE EVER RECEIVED”

★★★★★

written by on 24/09/2014

I had occasion to use the services of Autoglass last week, and at every turn the service I received couldn't have been more helpful.

My car and that of my daughter were vandalised during Thursday evening. My daughter's car had the windscreen smashed by a brick, and I had three windows on the passenger side of my vehicle smashed with both a rock and a brick.

Our concern though was alleviated as we sought advice as to what to do, and were pointed in the direction of Autoglass. The website proved most helpful in advising us that Autoglass would deal with our Insurers, and using the on-line live chat with one of your operatives answered my queries about concerns to do with no-claims etc.

I used your on-line service to make a booking but also spoke with one of your call centre operatives who arranged for personnel to come to our home to replace my daughter"s car windscreen, and for my car to be made safe also until such time as the right windows could be obtained from the car manufacturer.

Within minutes of the call centre operative's call we were called by another operative from Glasgow who managed to rearrange my daughter's appointment so that her car was dealt with on the day of the incident and to make my car safe - both on site here at our address. The two operatives who did the job were both extremely friendly, courteous and efficient. I commented to the guy replacing my daughter's windscreen that he performed the 'operation' like a heart surgeon.

The branch in my home town have rang me three times to make sure that I was informed when the windows would be ready for my car to be repaired - and a prospective date given for the work to be done, again here at my home.

Today - having been regularly informed by my home town's branch an operative has been to my address and has replaced all three damaged windows. As with all the other Autoglass personnel I have dealt with, he was courteous, polite and efficient, explaining everything clearly and well.

I am a very satisfied customer. I can honestly say that I have rarely been served so well in the whole of my life. In fact the way Autoglass served us went a long way to alleviating the inevitable distress that having our cars vandalised had caused.



  • Leeds

    Location

  • Value For Money

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