Auto Windscreens Reviews - www.autowindscreens.co.uk

★★★★★
4.7 / 5
5314
94% of users recommend this
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Latest Reviews

★★★★☆

“Windscreen replacement”

Written on: 11/02/2016 by 1949Cooper (1 review written)

We waited nearly a month for our replacement, although the lady I dealt with on the phone was very helpful and we could not fault the engineer who finally came to do the job… Read Full Review

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★☆☆☆☆

“completely useless ”

Written on: 07/02/2016 by Precious269 (1 review written)

Failed to turn up three times. When they did arrive At 1.45pm for an am appointment… Read Full Review

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★☆☆☆☆

“I have been waiting 6 months for them to repair what...”

Written on: 05/02/2016 by Paulballett (1 review written)

I have been waiting 6 months for them to repair what they broke on my car. I have had to call them over20 times and no can help then they say they are sending someone out and don't turn up or don't have the correct parts. They then promise to call me over and over again and never do and nothing is done still. I am stressed beyond point as they have devalued my car and the noise is awful. Truly shambolic company. They couldn't organise a knees up in a brewery. They are lists and they are inept… Read Full Review

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★☆☆☆☆

“Utterly useless”

Written on: 04/02/2016 by Amya1973 (1 review written)

When a company promises to call you back multiple times and never does. Then calling their phone line and no-one picks up after 1hr waiting. Don't think thats expecting much… Read Full Review

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★☆☆☆☆

“dissapointment unhelpful rude”

Written on: 16/01/2016 by natashaharvey007 (1 review written)

After being given an appointment with Auto Windscreens from my insurance company I waited 2 weeks for the appointment. 2 hours before they were due they rang to say "due to a 'SYSTEM ERROR' my appointment was cancelled and I wouldn't be given an appointment for a further 12 days"!!! I couldn't drive my car as the crack was obstructing my view so deemed un-roadworthy. So now would be without a car for a further 2 weeks almost. When you try to call the local call centre you are on hold for… Read Full Review

Kingy59's Response to natashaharvey007's Review

Written on: 20/01/2016

totally agree they are as good as useless

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★☆☆☆☆

“One day lost so far!”

Written on: 13/01/2016 by 119Gillespie (1 review written)

Phoned my insurers this morning and was told this company was their approved supplier, so I called them, gave them my policy number, vehicle reg, and phone numbers and waited.And waited.And waited. Cant go to work because I cant park on the road with a broken side window. Cant go out in case they call the landline, just waited. And waited. called their national number and WAITED, on hold for 25 minutes.Called their local depot number and WAITED,on hold for 20 minutes.TWICE. Called the claim… Read Full Review

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★★★★★

“Windscreen replacement”

Written on: 05/01/2016

I have just had my windscreen replaced. I want to say how impressed I was with your technician. He was very helpful and friendly and did a great job removing and replacing the glass. I live on a fairly busy road, and have no driveway, so not the easiest of places to work! This was the second attempt due to heavy rain on your first visit. I tried to ring the call centre three times yesterday with a query, but could not get through. I held on for about ten minutes. I have seen now on your… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 02/01/2016 by jmccain64 (2 reviews written)

I have taken 4 days off to have windscreen fixed and it STILL isn't done. failed to turn up inspite of calling to check. fitted a BROKEN NEW SCREEN and expected me to accept it ! interior trim ruined with black mastic smeared on it, Today rang to say not coming as trim hasn't arrived… Read Full Review

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★☆☆☆☆

“Incompetent rubbish”

Written on: 29/12/2015 by Hamilp (1 review written)

Have been waiting for 2 months for them to replace my cracked windscreen as they are the appointed agents for the insurance company. Can't comment on the quality of their work, because they either turn up with the wrong screen of re-arrnage the appointment at short notice (4 times). I can't express my frustration and outrage properly, other than to say that they are incompetent and unhelpful and a disgrace… Read Full Review

Anonymous2U's Response to Hamilp's Review

Written on: 30/12/2015

If you speak to your insurance company and let them know of all the issues, then you may be able to use a different glass supplier . This is pretty standard protocol with most large insurance company's.

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★★★★★

“Very good job”

Written on: 26/12/2015 by JoaquinKearney (1 review written)

The fitter called first thing to tell us where he had to go first and that we would be after, so that gave us a rough idea of what time he would be here. He phoned again when he was on route to us, he was very pleasant and friendly. as for value for money it was through my insurance so £75 excess for a replacement… Read Full Review

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★☆☆☆☆

“Do not use.. my new car is ruined!!”

Written on: 25/12/2015 by Eaton377 (1 review written)

I booked a appointment through my insurance who use Autowindscreens on contract. A trainee technician had turned up. He was new to the job a said he had hardly any training. He said all the experienced technicians have been leaving and no staff left are left. He had finished the job, which took a couple of hours. There was glass everywhere after. I hoovered myself. But a few days later it had rained heavily. In the morning the was puddles of water in both foot wells. Also my car wont start! My… Read Full Review

Anonymous2U's Comment

Written on: 27/12/2015

As a previous experienced technician for auto windscreens who left , mainly due to such poor customer service! I can tell you that he is telling the truth!

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★★★★★

“Short wait but good service”

Written on: 21/12/2015 by Wilson192 (1 review written)

Crack in front windscreen and had to wait a few days due to heavy demand. On the day phone call beforehand as promised, arrived early and completed the job speedily. Windscreen was heated with rain sensor and works fine after replacement. Cheerful workman too… Read Full Review

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★★★★☆

“Rear window replacement”

Written on: 19/12/2015

I was worried about timing as when I booked via AA website the gentleman booked me for Thursday 17 ( 5 days away) between 8 and 12 but had a text on late Wed aft stating 11.53 to 1353. I phoned to be told couldn't be changed I explained I had arranged cover at work for the morning and had to be back at work for 130. I am please to say the engineer arrived at 10.00 so all ended well. Well done and Thank you for changing time… Read Full Review

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★★☆☆☆

“Very disappointed”

Written on: 18/12/2015 by female59 (1 review written)

This is the second time I have used Autowindscreens as insured with RAC. First time was fine but this time I told RAC they need to reconsider who they use for their glass claims. No problem with booking an appointment. However the technician did not arrive within the time frame so I called his mobile. He told me he would not be coming because he didn't have the glass. He had asked the main office in Leicester to call me. They had not done so. When I called them they eventually explained that… Read Full Review

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★☆☆☆☆

“Please Auto Windscreens can I have a new windscreen...”

Written on: 18/12/2015 by McKinnonfo308 (1 review written)

do well) found my record, read my notes and said the next appointment would be in 12 days time (perhaps the 12 days of Christmas), as I'm sure you can imagine that didn't make my heart lift and fill me with cheer. So I politely explain that you are clearly joking, this is unacceptable, you took my money over a month ago, and don't seem able to provide the basic requirement of a windscreen repair company, windscreen replacement!! So now I sit here, day wasted waiting for someone to call me from… Read Full Review

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★★★★★

“Great Service”

Written on: 17/12/2015 by DaveMul447 (1 review written)

My Insurance company originally contracted Autoglass to replace my damaged windscreen. After 2 visits (one the glass was scratched, the second the wrong screen) and a 3 week wait without any progress I contacted my insurer who allowed me to contact Autowindsreens. Everything went to plan. A date was fixed, the screen was changed within the hour. Brilliant service. … Read Full Review

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★★★★★

“Excellent Service”

Written on: 17/12/2015 by Kaiyar195 (1 review written)

Brilliant arrived when they said, quick and efficient work to a high standard. I would highly recommend… Read Full Review

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★★★★★

“New Windscreen. No problem”

Written on: 17/12/2015 by AleahPorter (1 review written)

Only issue I had was time taken between reporting issue and appointment time. 1 week seems slightly long, and a replacement within a few days would have been better. That aside. Helpful call centre who contacted my insurance to resolve a dispute over excess. Very professional and friendly staff who called back when they said they would! Very useful 2hr appointment window sent via text so couldn't be easier. Very friendly and efficient fitter. Lincoln branch. Would use again if needed but… Read Full Review

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★★★★★

“Quick, efficient and hassle free service”

Written on: 17/12/2015 by coneygar (1 review written)

Easy to make an appointment, great communication and helpful fitter. Very good overall… Read Full Review

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★★★★★

“Brilliant windscreen repair”

Written on: 17/12/2015 by ScottsBunny (1 review written)

From my initial phone call to the completed job I received simply the best service. I would definitely recommend Autowindscreens. I have used them twice in ten days because of stone chips and the results are AMAZING. A HUGE thank you… Read Full Review

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