Auto Windscreens Reviews - www.autowindscreens.co.uk

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★★★★★
4.7 / 5
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Latest Reviews

★★★☆☆

“Good job, eventually”

Written on: 22/08/2014

The new windscreen is now fitted and the job was well done. However it was the fourth appointment, and was over 5 weeks since the first contact. The first appointment was cancelled due to rain. On the second, the fitter turned up 3 hours late and said there was insufficient time to do the job that day. The third appointment was cancelled due to a bad weather forecast (actually the weather was ok that day). Eventually I had to take the car to Auto Windscreens to get the job done; This was… Read Full Review

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★★★★★

“very impressed”

Written on: 21/08/2014 by Jax225 (1 review written)

Lee Morson. Fitter, very good service from end to end other companies could take a leaf out of your book. Genuinely felt fitter took care of my car and did the best possible job. The only downside was a two week wait but that was insurance company. In summary dread work being carried out on my car as normally something isn't quite right, but was happy with approach from moment met fitter and knew he would do a good job. A happy customer … Read Full Review

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★☆☆☆☆

“Extremely poor service”

Written on: 20/08/2014 by mbirdsall (1 review written)

4 attempts to rectify chipped/cracked screen. Attempt 1. Come late and only did a repair even though the damage was +25mm diameter and in driver's line of sight. Attempt 2. Came with wrong screen Attempt 3. Fitted new screen but failed to fit outside bottom trim correctly. Attempt 4. Awaiting next appointment. I'm thinking of changing my insurance company if all they can offer is Autowindscreens!… Read Full Review

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Awguardian's Response to mbirdsall's Review

Written on: 21/08/2014

Hi

I'm sorry to hear about this. Please contact our customer services with the details and we will investigate.

AW

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★★★★★

“Great service”

Written on: 19/08/2014 by Zackerys1981 (1 review written)

came and sorted my smashed windscreen fast and friendly service!!! no problems what so ever… Read Full Review

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★★★★★

“Great Job”

Written on: 19/08/2014 by Colin.p4d.co.uk (1 review written)

This company provided a perfect service, from booking, confirming to actually doing the replacement. Cannot fault them. We have used them a number of times and they are always as good. Colin at P4D… Read Full Review

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★★★★☆

“New Window Screen on Grand C Max”

Written on: 19/08/2014 by Dazzer_H (1 review written)

After a small stone chipped and cracked my car window screen I called my insurance company Admiral. They organised the replacement to be fitted by Auto Windscreens. At every step of the way I was sent emails and regular text messages to remind me of the appointment. I was called 10 mins before the fitters were due to arrive. They arrived and were polite, helpful and got one with the job and I had a new window screen in 45 mins. I was advised how to drive and use the car for 48 hours so as to… Read Full Review

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★★★★★

“replacement heated windscreen”

Written on: 18/08/2014 by focuspocus (1 review written)

I had a heated windscreen fully replaced. The whole experience from phoning to report the damage to the man completing the job was a excellent experience. The phone call was thorough and everything explained. Time and date set with reminders via text message. On the day, a call from the technician so tell me his arrival time, which he did arrive on time. If showed me everything and explained it too. At the end, another guided tour for my inspection. A leaflet with warranty and all needed… Read Full Review

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★★★★★

“Hiccup sorted!”

Written on: 18/08/2014 by StephenAMS (1 review written)

After an error by a third party (wrong screen type delivered) the guys resolved the issue with minimum fuss and impact on my time. Throughout the painful process of the replacement glass incident the Auto Windscreen team displayed the highest customer care (helpful, chatty and always smiling)along with some sympathy for me the customer who's car was only 3 weeks old. … Read Full Review

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★★★☆☆

“Replacement of windscreeen”

Written on: 18/08/2014 by JerimiahBauer452 (1 review written)

My windscreen cracked and I ordered a new one. They reassured me it would be heated and it was! However, I had to wait nearly two weeks for an appointment which I felt was realy poor service. When they did arive the job went really well and the man was cheerful and helpful. The job was done quickly and well apart from the bonett and screeen were left dirty… Read Full Review

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★☆☆☆☆

“Liar useless idiots”

Written on: 18/08/2014 by Pecasimi (1 review written)

I took out windscreen insurance from 'the Policy shop' and their supplier is Autowindscreens. My windscreen cracked a few weeks ago and when I asked for replacement I got an appointment in 12 days time with a 4 hours window. I'm a taxi driver and my car's license was about expiring and had an appointment for inspection to renew my badge. I was begging to Autowindscreens's call centre to do the repair sooner and let me go to their place and not to wait all day at home but, they were not helpful… Read Full Review

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Awguardian's Response to Pecasimi's Review

Written on: 19/08/2014

Hi

I'm sorry to hear about this. Please contact our customer services with the details and we will investigate.

AW

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★★★★★

“Service better than ever expected!!”

Written on: 15/08/2014 by Kevlar17 (1 review written)

Driving him I had a stone fly up and chip/crack my windscreen. Got home and called Auto windscreen. More than accommodating with time and location of the repairs at my convenience. I was told on the phone that because of the size of the Mark on my windscreen, it would have to be replaced. As with my cover, I had to pay excess for a replacement while the chip was free. Took the experts view that it should be changed and was begrudged but willing to pay the excess. When the engineer got to the… Read Full Review

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★★★★★

“Easy and reliable”

Written on: 15/08/2014 by Piper70 (1 review written)

Started with a fairly short phonecall where a date and afternoon slot was given for the repair man to come to my house (thankful for that as the thought of going to a garage with a 1 year old didn't appeal!). I received 2 reminder texts, then a phonecall on the day from the repair man himself on the morning giving me a narrower arrival slot, and then another call from him giving me 10 minutes notice. Communication was great as it lets you get on with other things. A new windscreen was installed… Read Full Review

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★★★★★

“Great service”

Written on: 15/08/2014 by KillianMaldonado1970 (1 review written)

Excellent service. Fast and efficient! Friendly staff. Very happy… Read Full Review

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★★★★★

“Auto confusion”

Written on: 13/08/2014 by Autoconfusion (1 review written)

I did not appreciate the difference between Auto Glass and Auto Windscreen. My Insurance Company (NFU) has an excess of £50 for replacement carried out by Auto Glass but £70 for work carried out by other companies. I was thus £20 out of pocket for having chosen the "wrong" company. However, the technician dealing with my problem did offer me the opportunity to change my mind and contact Auto Glass instead. I was not inclined to do this given the time it would take. I am bound to say that… Read Full Review

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★★★★★

“great service, great screen!”

Written on: 13/08/2014 by pam888 (1 review written)

Quick efficient time and date arranged for my windscreen replacement on the phone, engineer called 30mins before he arrived, very knowledgeable and polite, carried out the work quickly and effortlessly, no mess or cleaning up required. I would highly recommend this service to friends and family… Read Full Review

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★★★★★

“Excellent windscreen service”

Written on: 13/08/2014

The response was extremely good. An appointment was made which suited me fine. Very convenient. The Company kept me in touch via text messages. The operator rang me in the morning of the appointment to confirm all was o.k. for my afternoon appointment. He arrived as arranged and was a very pleasant and informative chap. Job completed to my absolute satisfaction. Fantastic service as ever. (I have used Auto Windscreens before!) I have no criticisms of the service whatsoever… Read Full Review

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★★★★☆

“STONE CHIP REPAIR”

Written on: 13/08/2014 by Tony59P (1 review written)

Well done excellent service from initial report to the repair this morniong. Friendly helpful staff, reminder texts were superb and the technician rang 30 minutes beforehand. The repair is superb - can hardly see it and only because I know where it is. Definitely use them again… Read Full Review

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★★★★★

“Professional, fast and quality for money!”

Written on: 13/08/2014

When auto windscreens came to replace my windscreen they were earlier than expected which was not a problem. The man worked very professionally and was very friendly. He took about an hour to replace the glass and didn't make hardly any mess when doing so and was cleaning up little shards of glass as he went. I can't recommend them enough to anyone! I particularly liked the way he explained how to replace it and what he was doing, was very polite too!… Read Full Review

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★★★★★

“Excellent Repair”

Written on: 12/08/2014 by Paulb51 (1 review written)

First ever chipped windscreen after 20 years driving. Repaired by a courteous and friendly technician, kept informed from start to finish. Highly recommended for professional service and repair work… Read Full Review

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★★★★★

“Great friendly staff”

Written on: 12/08/2014 by spiceysam33 (1 review written)

I had my windscreen replaced. The staf were friendly and efficient and will definitely recomend… Read Full Review

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